Steak ‘n Shake

The restaurant is a typical diner inside. Service at tables, and you pay at the front. Very crowded, and the restaurant is kept at very cold temperatures. We had to go out to the car to get our coats. Milkshakes were great. I had fries with a cheese sauce, and I enjoyed the fries quite a bit. They weren’t very warm by the time they got to the table, and nor was the burger. My husband’s fries were actually too heavily salted. Also, burgers seemed a tad overcooked, but we’re okay. Best part was definitely the shakes. We both had strawberry.
Server was very nice and friendly, despite being at work on Christmas evening. The restaurant was also fairly clean. They should just make it a little warmer!

Best steak and shake I have ever been too. Good food and friendly staff. If you want fast, cheap and good food come here.
We six people and we got in and out very quickly and everyone liked their food.

Went there with my wife waitress took our order and went on break she did not turn o our order in. So we left have not been back and will not go back.

Sat in the drive thru for 15+++ minutes. Every order in front of us was wrong, thus causing the slow down. Regardless if food taste, will NEVER return to this location!

This location used to be good, but it has steadily declined over the past few years. It took a full ten minutes for the guy (I wondered why it took her so long since this location is only 5 minutes from my house) to take an order for two people… just two meals, and he left off the cheese for my fries.
I got the Jalapeño Crunch burger? …with fries. The fries were cold and hard, and the burger was thrown together as sloppily as humanly possible, with all the jalapeños on about one quarter of the burger and the sauce on a different quarter… besides being colder than the fries. My wife’s food was about the same.
We are the type of people who normally don’t complain about food unless we just cannot eat it. Needless to say, I’m not going there again, unless I can eat inside and complain about stuff on the spot.
I hope the management over this location looks at these reviews.

Did Ruby Falls and Point Park that morning, and needed a quick meal as we needed to get on the road back to Ohio. We love Steak N Shake, and this one did not disappoint. Awesome food, quick service, we loved it all. This was a very busy location — even at 2pm the place was packed and more people coming in all the time. Would highly recommend it!

Waste of time and money. Bad food, bad service.