Quest Diagnostics

Amazingly quick service.
After realizing on a Friday morning that I had been slacking and needed to have blood taken before an MRI on the following Monday I quickly googled Quest offices close to my office and made an appointment online for lunchtime that day. I arrived a little late but signed in and had barely a chance to get settled in the waiting room when I was called in to complete the paperwork and once I had handed over my ID and insurance card was immediately taken into the room where a very sweet young lady took my blood sample, had me sign that it corresponded with the label that she put on the tube and I was on my way!

I had to go to Quest a couple of time recently for routine blood tests as recommended by my Dr. I was able to easily schedule the tests online and create an account the first time, so scheduling for the second test was a breeze.
The appearance of the office itself is very pleasant, thought they could work on their admittance procedures as they are very impersonal. When you walk in, you walk up to the reception window where a clipboard is waiting for you. At this point you simply print your name and take a seat. No one will call you up or ask for any more information until they are ready for you. This presented to be a problem as the wait times are very long even with an appointment. The first time I waited 10 minutes, the second time 30 minutes — why even bother with appointments?! Then an additional 10 minutes waiting in the room the second time because another person that had been waiting even longer was given instructions on how to collect the sample himself at home. This is where their system is flawed. Had they talked to us at the beginning they could have learned I was an in and out blood draw (once the phlebotomist got to me it was 5 mins tops), and he didn’t even have to go in and his time was just completely wasted, I was irate for him. This is something the receptionists could have done before they went home — we waited there past closing time for them to get to us, the receptionists were gone.
Otherwise, the phlebotomists were ver friendly both times and quick and painless; which is great for me since blood draws make me very nervous and unfortunately I’ve had too many needles stuck in me lately. The only complaint about the staff other than the organization (though that’s really management) is on my first visit the lady that called me to the back and processed my prescription and insurance was very impersonal and downright rude. She gave me the distinct feeling that I was just another number in her assembly line, I was glad I didn’t have to deal with her again and that she wasn’t the phlebotomist as that would have been very unpleasant.
Though the wait was long, the early morning appointment was quicker and the draw was quick and painless. I would come back here on a morning appointment.