Jocelyn is one of the best real estate agents I know. I have used her services several times and even referred her to friends. Everybody raves about Jocelyn’s professionalism, and knowledge. She assisted me in selling my mother’s home, she also helped me find the perfect home near the beach. When I got married she rented out my beach home and found my husband and I a home in Plantation. My husband has even referred Jocelyn to his colleagues at work and they have been very happy with the way she conducts business. If you are looking for a true professional give Jocelyn a call. Lois K.
Natasha C.
Place rating: 2 Eugene, OR
Want someone who’s frequently late, unprofessional, and clueless? Then come no further! We’re renting a place who used Jocelyn as the agent to draw up the paperwork. There have been numerous issues, many of which were exacerbated by this woman’s clueless behavior. 1. This lady isn’t up to date on a lot of the modern conveniences of real estate technology. I’m not expecting the latest bells and whistles, but I shouldn’t have to print, sign, scan and then fax everything. It’s not 1985 anymore, but all her paperwork looks like it’s been unchanged since then. 2. I don’t believe she has ever showed up on time for an appointment with us. Last time, she called 2.5 hours before she wanted to meet to tell us that she was coming. Since we were going to be home anyway, we agreed. Appointment time comes around, and nobody’s here. 30 minutes passes, and we went to look up her phone number at the real estate office to see what’s going on. «Oh, I forgot your contact info at the office; I’ll be there in 30 minutes.» Another 30 minutes passes, and she calls to push it back another hour. All of this for some minor paperwork to be signed, none of which had to be done immediately. 3. Answering your phone while you’re talking to a client, then wandering off is totally rude. Answering your phone with no warning and no apologies when you are engaging in a business transaction to have a casual chat with your kids who don’t actually need anything is not acceptable professional business behavior. 4. If there’s a change in landlords because the property you moved into got sold, don’t count on her to call you up or email you to let you know how to contact your new landlord. That’d be too difficult for her, even if she’s mentioned that she would forward along all the necessary information. Now we’re stuck with incomplete info because she couldn’t be arsed to give us more than a first name and a cell phone number; meanwhile, the slumlord who owned the place beforehand had shut off all the utilities that were covered just in time for the closing to go through. We didn’t suffer much, but it’s always fishy if your first notification that this is going to happen is shutoff notices stuffed in your mailbox. 4a. She’s not the landlord, but she is the communication intermediary throughout this whole process. The problem is that you have to specifically ask for something in order for her to volunteer any information whatsoever, even if it’s necessary or legally required. Unfortunately, professional courtesy on this front is really just not her strong suit.