Eclipse Canvas

I was referred to Joy’s company Eclipse Canvas (I believe she may be the owner) last week on Friday. When I called everything seemed pretty normal. She asked the basic questions, name of boat, location of boat, ect, I provided all the answers to her questions. Joy asked me to call back on Monday so that we could get a measuring appointment scheduled. During our conversation she was talking to someone else in her office half of the time and seemed very distracted.
On the next Monday that she asked me to call I placed another call to schedule an appointment. At the end of the call even though our boat was literally across the street she asked if I could fetch a photo of our vessel so that she could base a quote on an image (which she said she could scale herself). While we were on the call I found an image and sent it to her. I asked her to confirm that she had my email. She said yes. She said to give her a 1 – 2 days to come back to me with a quote.
I gave her 4 days (2 extra) and when I called her, she asked me if I had sent her the image (are you kidding me she already confirmed previously in the last call that she had it). Owe then she said she found it. She opened the email up again during my Thursday 12−10−15 phone call and asked if I had a straighter image not an image at an angle so that she could do a scale (this would have been nice to know 4 days ago when she opened the email for the first time). I said sure let me get you another photo.
I asked her to wait a moment while I sent her another photo, while on the phone with her I asked when I could have an estimate back after sending the latest photo. She said sometime next week (however not a precise time was given). I literally felt as if she was blowing me off. If you can’t or don’t want to service a customer simply let them know and don’t pretend with all this wasted time. There are plenty of companies that want the work and that will act professional. When I asked for a specific date that I could have an estimate back by she hung up the phone on me and said she couldn’t do the work that she was to busy.
I would recommend anyone that considers this company to think long and hard prior to moving forward. You are likely to get the run around and spend more time chasing your tail. It is my belief that companies like this need to move right out of the marketplace.
Customers have options and service is not optional!