Easy Express

Finally got my refund. And a threatening call to sue me if I don’t update Unilocal.Good luck buddy.

Terrible customer service is an understatement. I would give negative stars if I could. We were so sorry we used this service and pre-​paid for it. Their web page states shuttle every 30 minutes from Ft. Lauderdale to Port of Miami, and the price was good, so I booked it. We had access to early boarding so thought this transfer would be perfect. We called from baggage claim, I was asked if we had our bags and if not to call back when we did. So I called back a few minutes later and advised we have our bags. We were told to go wait by baggage claim 1 and not to go outside. After 25 minutes I called again, was told to wait and again not to go outside they were on the way. I asked if they always took this long and was hung up on. I finally received a phone call and the owner came in and said follow me I will show you were to go when the shuttle arrives, so I followed outside. He pointed a spot down the sidewalk and said he will call back when they arrive. I asked him (the owner) why they were so late, he looked at me and said in a nasty tone, «we have a delay» and nothing else. I attempted to call the company to complain and the person on the phone said that I had just talked to the owner at the airport (the rude guy). 1 hour and 10 minutes later, our shuttle arrived. Thought we were headed to cruise terminal, nope, stopped to pick up more passengers, whose plane had arrived about 20 minutes prior. Ok, now to cruise terminal, nope. We followed another van to a hotel to pick up several more people with kids and car seats. They crammed everyone in the vans and finally headed to the cruise port.
The customer service and delay without apologies was so bad that on the trip home we booked a tour of Miami with transfers back to Ft Lauderdale just to not have to use this service. We ended up paying even more, but it was worth not having to deal with this company again. We are going again in March, and we will NOT be using this company again. We will pay more for good service next time. Wish we would have read the reviews before we booked it.

Awful awful awful. Not reliable service. Called to confirm our pick up shuttle to cruise port he kept saying yes they would be there. Sat waiting in lobby of our hotel at time they said to be there and he never showed. Called service only to be told they were running late and to wait some more. I’m getting a sinking feeling we’ll end up taking a cab to port. Called them again and the guy when i told him we’re canceling the shuttle since he never showed on time kept saying i couldn’t cancel when i told him they never showed up he hung up on me.

Paid in advance and called right back to cancel reservations, still didn’t get the money refunded. It’s been almost a month, waiting to either hear back or get the money back. As previously mentioned by others, there’s no sense of customer service and stern.

We were a family of 12 traveling together. Our airport pickup and transport to the Port of Miami with our courteous driver Peter was prompt and great. Our return trip from the Port back to the Fort Lauderdale airport was horrendous! — Different driver and van with the name of a different company on the outside. Two rides, two companies names on van and neither one of them said Easy Express. Now for our return trip information. A 45 min. Wait outside in the hot sun with 4 young children, a pregnant woman and the other 7 of us. This after several phone calls to Easy Express. When we were finally picked up, there was no car seat for the 3 year old as had been ordered at booking. The air conditioning in the back of the van did not work. The driver then drove a short distance while texting on his phone. He then stopped the van and said he would be back in a few minutes. He went and had an early lunch at a food truck!!! Meanwhile we are dripping wet with no air! My sons were about to take over the van at this point. When he returned from his lunch, My sons told the driver to put down his phone and that he was not allowed to text and drive with us in the van. The driver then said he had another pickup at another terminal. There was only 1 seat left in the van and he stopped to pick up 4 more people! My grown sons are now calling out the front window that he cannot put anymore than 1 in our van. After about 5 minutes of arguing with the party of 4 waiting, he got back in the van. We insisted that the front windows be left open and down while we drove so that some air could get to the back of the van. Would you believe it if I told you the driver was now flossing his teeth with a floss pick while driving? And not to mention that the Check Engine Light was on as well as the Low Tire Pressure light! This ride was with my family! I want them safe at all times. Let this experience be a warning to future travelers.

Extremely rude, unfriendly, and unprofessional guy.
I called to get an estimate and his price was definitely decent but not his attitude. I am so glad I didn’t go with him and went with Jiffy Jeff. This guy definitely doesn’t care about customers. His attitude is like my way or highway! Avoid headache and stress pay little more and go with Jiffy Jeff, SAS or others otherwise you will most likely regret at the end. Read other reviews if you don’t believe me and decide for yourself!

Absolutely horrible service and no regard for the customer. DO NOT PRE-​PAY!!! George W the dispatcher is rude and does not care to service client. We are a large party and will never use this service again!!! George needs to take basic business customer etiquette and ethics courses. Dishonest stated he called us 10 times!!! Lie thank goodness for Unilocal.On the bright side our driver was very courteous and respectful of our time. I agree with the other Unilocaler if there were negative stars I would give them a negative review. Use other options.

Horrible transportation and customer service. Do not use this company. We pre payed and was not able to change services and stuck waiting over an hour for both pick up at airport and cruise terminal. George the dispatcher is extremely rude and not helpful or reassuring.

First off, don’t use this place, you can find another affordable service that will actually show up on time. We pre-​payed (which you definitely shouldn’t do) and they were about an hour late to the airport and said we gave them the wrong flight number :/​which is an outright lie, but they still had the flight time. Just an excuse in order to not take responsibility.
When we finally got off our cruise and gave the guy a call, it took almost 2 HOURS for them to arrive. He stopped answering our calls and actually hung up on us. If we hadn’t pre-​payed, we would have gotten another shuttle easily at THE SAME PRICE. If you want to spend your vacation standing in a port for hours getting bad customer service, then this is your guy, if not, find another shuttle.

If I can give this company ½ of star for the Customer service I will do. Worst service on phone and event I tried to book for a cruise shuttle service. Look like they didn’t care anything about the customers. He make you feel like you beg him for his service. After the 2^nd phone call, he hangup on me. I tried to call again and now it go to voice mail. I want to see how other people think about this company so I check on Unilocal.What’s I find out is made me happy because after read all the reviews from other customers (don’t forget all the hidden reviews from Unilocal,I don’t know why Unilocal hidden them, but if they show up, I don’t think they can have more than 2 stars) I glad I didn’t book the service with them and I have to wait and wait and wait and have a worse service for my trip!
If you are planning a great Vacation trip, DON’T DO BUSINESS with them!

This is my first review. This company is horrible!!! We will never use them again! They are complete frauds and liars! They claim they are at the port every half hour. That’s a joke! Try we waited over hour! I would call the office he would lie and say «in ten minutes» or he wouldn’t answer my call at all!!! They were also over an hour late picking us up from the airline. Return business is a joke! I’m sure that’s a fabrication like everything else on their website! This so called company has a lot bad reviews and check the BBB! Save yourself the aggravation and STAY AWAY FROM THESE CROOKS!

If I could of given this place no stars I would have! I cancelled my trip last November and I have been trying since then to get my money refunded. I have emailed and called several times, and the owner George would tell me he would look into it. Still waiting !!
To make matters worse, he called me on my original pickup date wondering where I was! Told him again I had cancelled last November. Gave me the same story he would look into it. A week later, George calls me again wondering if I was ready to be picked up? Seriously this guy is ridiculous, and VERY RUDE on the phone. Avoid at all cost!

We have been using Easy Express as a cruise shuttle service for about 10 years now. They always have the BEST DEAL going — usually about half what every other service charges. They have ALWAYS been there on time. Their shuttles are clean, comfortable, air conditioned with seat-​belts.
We call, make the reservation over the phone & have ***never*** had a problem with them not showing up.
Yes, owner can be a little terse — but he’s a great driver, a busy reservationists and a fantastic deal. He also knows his routes and all the cruise ship itineraries. Soo worth it.

FT. LAUDERDALE AIRPORT TRANSPORTATION, DO NOT USE THIS COMPANY!!!
I made a reservation with George at Ft. Lauderdale Airport Transportation for pick up from Ft. Lauderdale Airport and transport to Port of Miami for a cruise and then for pick up from Port of Miami when we return to take us to the Courtyard hotel in Plantation, Fl. We paid $ 200.00 up front for the entire transport. A driver picked us up at the airport and delivered us to the Port of Miami. We gave him a $ 25.00 tip and he told us to call when our cruise ship docked upon our return to the Port of Miami with our debarkation number. When we returned to Port we called & informed George of our debarkation number, he was very rude & informed us that he wouldn’t be able to have anyone at Port to pick us up until 1 ½ hours after we disembarked. I asked why so long & George said because he didn’t have any drivers available to go in the direction of the hotel and it would take awhile to get someone. When I said that we didn’t want to wait that long and that it is unacceptable because that is not what we signed up for. He hung up on me (he did this a number of times), he finally told us to get another way to transport us to the hotel because he wasn’t going to do it, but, he also said he would refund our entire total $ 200.00. He asked for my address, which I complied with and sent it to him by email and he responded that he received the address & the check would be mailed & we should receive it within the next three (3) days. It has now been seven (7) days & I decided to call George. Well, as soon as I spoke to him on the phone, he recognized my voice & name, he hung up on me! I called back & he hung up again, then I called back, this time it went straight to voicemail & I left a message asking when I could expect my refund and I also told him I intended to report him to the police and BBB in Ft. Lauderdale. Within a minute or two he called me back to ask for my address,(which he already had from the email), so he could mail me a check, he said. I asked why he kept hanging up on me & he responded that he was very busy with customers!
I decided to report him to the Better Business Bureau and never bother with this company again. We only used them because it said it was family owned and it was cheaper than the company we’ve used previously. However, after the way we were treated, I would never recommend this company. If this site allowed me to give a zero stars rating, I most definitely would! All Star Transportation is still the best transportation in the area because they always keep their word with the contract you make with them. You can depend on them.
I reported this company to the BBB of Ft. Lauderdale Fl., and I encouraged those of you with similar experiences to do so also!

I booked this shuttle service about two months before our cruise. Fort Lauderdale to Miami Cruise terminal. $ 44 per couple for round trip including tip and taxes. Pretty good deal. Full Disclosure – we used this company last year and beside being about ½ hour late on each pickup they were fine.
Since we flew in the night before, we made our way back to the airport to be picked up the day of the cruise. They were 1 hour later than they said. We made it fine. The driver seemed a little ticked we didn’t tip him but I was told that the tips were included. The van did not say Easy Express – another shuttle so I am assuming easy express is some sort of Broker
Our big problem came when we went to get off the boat. I was told to call when we woke up??? not sure why. We called when it was our time to get off the ship. They told me to call back when we had our luggage and going through customs. We called then and he said it would be 30 minutes. After 30 minutes I called back and asked what time the shuttle was expected. He said it would be another 20 – 30 minutes. After he wasn’t there at that time I called back again. He said another 30 minutes because of a delay. I asked what the delay was and he said it was traffic and that he needed to keep the line free and hung up on me. Every time I talked to him he was VERY RUDE on the phone.
After 2 more calls the shuttle finally came. It was 2:15 hours after the first call. We were literally the last ones to leave the cruise terminal. Once we got on the shuttle there were 3 other couples there that had also waited over 2 hours. They had a flight at 12:15pm from Ft Lauderdale and it was now 11:00 am and we were in Miami still. We had a 45 minute drive ahead of us. I am sure they missed their flight.
Again, the driver seemed a little annoyed we did not tip him. I guess we should feel lucky that we had a ride at all. I read other reviews that they never showed and had to take a taxi back to the airport.
DO NOT USE THIS COMPANY.

Do not waste your time with this service.
Terrible communication, extremely rude, and constant lying

Do not use this service … Unprofessional, no customer service skills, late or non-​existent service, no online booking and good luck getting a refund.

Ugh. I’d read a good review and figured it was a cheap option, but I didn’t know what I was getting into.
1) Price: They advertised for $ 50 round trip for two from Ft. Lauderdale to Miami. Incorrect. It ended up being $ 85 per person (Long story short, I found the company and my boyfriend booked)
2) No changes: Want to cancel the reservation because their price quoted and price charged were different? You’ll get a hefty cancellation fee. Want to change the pickup time because your plane is delayed by three hours? Nope! Not at all! Enjoy the airport lounge!
3) Did I say no changes? They’ll change if it’s more convenient for them. For example, we were picked up half an hour early because «traffic is bad». Perfectly good reason, but was traffic bad? No. Also, on retrospect. How did they know traffic would be bad a whole 5 hours before pickup? Nice way to ruin my perfectly planned itinerary.
4) Inconsistent! We were picked up from the airport in a luxury towncar (15 minutes late), but on the way back we were squished into a shuttle bus. What?
5) Horrible customer service. The booking line was busy half the time. When it wasn’t busy, it was unhelpful. Where’s our car? Who the heck knows?!
Do not use them! We would have been MUCH better served by just getting a taxi!!!

This place is getting 1 star because it cannot get ZERO.
Notice how the results are filtered? if you unfilter the results, you can see how inflated the ratings are. This place is completely unprofessional. I will update this later with a more in depth review, but the operator and his employees lack basic customer service skills. in essence, they try to conform the customer to them, not the other way around. Please AVOID this place at all costs. I don’t give zero stars very often, but this is one of those times where it is so fully deserved that it cannot be avoided.