Downtown Transmissions

Steve and Ross down to earth — what I like about these guys they will try to fix first unlike most places just tell you you need a transmission. I would highly recommend this place!!!

Very knowledgable owners & mechanics. If you need a rebuild or just routine maintenance, they will treat you right. Try this place before the dealership. You will definitely save some time and money.
Definitely recommend to anyone needing a transmission shop.

I have had a very bad experience with this shop. I am going to attach the two letters that I have sent to them, as it explains the situation according to my version of things.
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1ST LETTER — SENT APRIL 15TH, 2014
Dear Sirs,
I am writing to you today to ask for a full refund of the $ 1,791.40 that I paid to you on November 22, 2013. I do not ask this lightly, but I feel like I have gotten absolutely nothing that was promised to me.
I brought you my 2004 Ford Freestar after getting what I thought was an unreasonable quote from a Ford Dealership to replace a few parts for $ 1,700.00. I dropped off the van with Ross, who took down NO information about the vehicle’s issues, and instead simply took my name and phone number. I was called later in the day by him to be told that we needed the transmission replaced, and that you would install one that was rebuilt and have it for us within two days for $ 1,700.00 — the same price as the repair only from the Ford Dealership. I very specifically asked if this replacement would take care of the issues that I was having — stalling, rough ride & obvious difficulty when shifting — and was told «Yes.»
To make a 4-​month long story short, after bringing the van back to you on four separate occasions, the van still has two of the three same issues as before (the stalling having been fixed), and they are getting increasingly worse. I have to say that I am starting to wonder if anything beyond minor repairs to my original transmission were done.
Added to the money that I gave you to fix my van, is the fact that due to the continuous, repeated problems, I did not have the vehicle for Thanksgiving, and neither was it available for my in-​laws when they came to visit at Christmas. I have no idea of what your views on holidays are, but both of those times were important to me, and both holidays were difficult and strained thanks to the unforeseen days that the van was in your care.
The facts of the matter are this:
1) I paid you to fix the three problems mentioned above.
2) You agreed you could do it.
3) After 4 months of having to return with the exact same problems, only one of three items is fixed, but overall the van is still not running correctly.
4) Therefore, you have NOT HELD UP YOUR END OF THE AGREEMENT.
5) I have NO desire to bring it back to you again and waste more time and energy — added to this is Ross’ refusal on my 2^nd to last visit to help me any further; I had to rely on Steve to try again on my fourth attempt.
6) I will have to have the vehicle repaired CORRECTLY somewhere else.
I can see NO reason why I should not be refunded my payment in full.
As I said, I do not ask this lightly; you are a small business and I do my best to use local, independent services whenever I can. Also, you come well-​recommended on Angie’s List, which from conversations with Steve is only a small portion of where your business is generated from. I know you have had many satisfied customers in the past, but I am not one of them. Although you did make numerous attempts to take care of the outstanding issues, as of today the problems are only getting worse. If you can honestly say that you deserve to be paid in full after breaking your repeated promises of complete repair, then I think that we fundamentally disagree on what good customer service is.
I look forward to hearing from you, and can be reached by mail at my home address above, by phone at XXX-​XXX-​XXXX or by
e-​mail at
.
Respectfully Yours,
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2ND LETTER — SENT APRIL 22ND, 2014 — MY RESPONSE TO A RECEIVED PHONE CALL ON FRIDAY, APRIL 18TH, 2014
Good day, Steve
I just got off the phone with you, and at first was pleased that you called so soon after receiving my letter. You seemed genuinely concerned that I had written to you, you had the letter in hand, and I looked forward to a productive phone call. What I got instead was an earful of how you think I am asking for repairs to be done outside of what was told to me, which I don’t. After listening to you go on about older cars needing more work, and your shop not doing general repairs, I tried to talk with you about what the letter said; you completely ran me over with your louder voice and rising temper. I attempted twice more to interrupt, at which point you said that my letter was threatening to sue you, and that I was accusing you of being a thief, a liar, and a scumbag. Shortly after this, I hung up, as there was no conversation happening, it was just you yelling at me.
Please read the letter again:
1) At no point did I mention litigation, lawyers, lawsuits, court or suing.
2) Yes, I still want a refund — note that I was promised three things, and in four months I’ve only gotten one of them done.
That’s the long and short of it. Perhaps when you are prepared to really discuss it I will hear from you again. I am including a copy of my original letter for reference.
Respectfully yours,
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I have not yet received any kind of response to this second lette