Allpro Windows & Doors

October 10, 2012
I always give praise where praise is due and I also feel it’s my responsibility to caution others about businesses that take advantage of our inexperience or naïveté.
I’m calling-​out Allpro Windows & Doors, Inc. on NW 53^rd Street in Fort Lauderdale, FL. who installed my hurricane impact windows 9 years ago.
Without going into specific detail, suffice it to say that my personal experience with Allpro has been so ridiculously frustrating that I’ve contemplated a lawsuit more than once. Fortunately, I have better things to do with my life, so they lucked out and will just face this scathing review. I’m listing the basic facts below:
. There were giant gaps in the caulk;
. Caulk was missing on one entire side of a window (this flooded my condo more than once before I discovered the source of the problem);
. They left holes/​gaps in my tile and walls from the installation;
. They ordered the wrong patio doors for my unit.
. They installed the doors with parts missing.
. They installed the doors incorrectly.
. They did not honor and denied their ‘Full 10 Year Warranty’ even though it was handwritten on my receipt.
. They refused my phone calls for a year and a half with one exception when they promised to get back to me and never did.
Two months ago (after Tropical Storm Isaac), I gave Allpro one last chance to make good on all of this and Jim Martin, the owner, promised he would get back to me within 3 days; he never contacted me. As a last resort, I wrote PGT Industries, the manufacturer and they came out and repaired everything for me. PGT didn’t have to honor what Allpro was supposed to but they did.
PGT is the BEST: high integrity, replied to my inquiry within 3 days, kept their word, run on-​time, are thoughtful about your comfort while they’re working and clean up after themselves AND best of all, they’re ‘MADE IN AMERICA’ and are 100% American owned.
One thing that really impressed me is how well they worked together and Tim Musser, the Team Leader, double-​checked everyone’s work just to make sure nothing was overlooked.
Thanks PGT… it’s refreshing, in this day and age, to find a company with such high integrity, I’m forever grateful to you.
I found out that if you call 1−800−282−6019 and ask for PGT’s Consumer Affairs, they’ll be happy to recommend the top-​rated installers of their product.