Dwight D Eisenhower Army Medical Center

My Mother has been in ICU for the last 6 days. The staff has been very acomidating. They have been making my mother comfortable. They have been so caring towards our family and letting us spend time more so, then what is permitted. To many names to mention and I just want to say thank you.

I’ve been seen at this facility several times since moving to Georgia and I have to say I’ve rarely had the opportunity to receive better care. The doctors are compassionate and honest about your care and the nursing staff is amazing. I’ve now been seen there by my primary care manager as well and I couldn’t be more delighted by the care in family practice either. Honestly, I can’t think of a better hospital. Even the wait was under 30 minutes each time I was in the ER. This place is amazing.

Worst hospital I’ve ever visited. I would rather deal with pain and suffering than ever have to visit this atrocious place again under emergency conditions. I have rarely ever had health issues but recently had a bought of very strange issues which have kept me overnight in this dungeon of a hospital for several days. During most of the interactions with the people in this hospital who call themselves doctors I was treated with a complete lack of concern and straight disrespect but mostly I was neglected by them entirely. The nursing staff was pleasant for the most part especially in the overnight inpatient department. The doctors however, promised testing that never happened but still needlessly kept me admitted to the hospital ignored and taking up space. I’m still having the same health issues with no answers and little concern from any of these so called healthcare professionals. I wouldn’t trust anyone here to treat a paper cut let alone save a life. Do yourself a favor and go elsewhere if you have the choice.

Okay, I just had a follow up appointment last Friday in the Family Practice clinic and decided to give extra stars. Honestly, I think the earlier your appointment is, the better. It’s not crazy busy and the wait time was far less.
My overall appointment took less than 30 minutes and my new PCM was super extra nice and informative. She seemed to really care about my well-​being and offered easy explanations as to why I’m having annoying allergies. Oh wait, I’m in Georgia that’s why!

My goodness, I rarely go to hospitals but this is without a doubt horrible. I’m currently at Fort Gordon for active duty training. I was just in the field for 4 nights in Augusta August heat.
Started having some weird pains in the field, and my instructors decided to have me go to the hospital. I’ve been here now in wet, dirty, ACUs for 5 hrs, haven’t showered in 4 days. Haven’t eaten in 8 hrs and there’s no sign that will change soon. So i’ll continue to sit here dirty, in wet/​cold clothes, and no one knowing what’s going on. Again I don’t know much about hospitals, but this is just pathetic! 4 nights in the field and now 1 night at Eisenhower… I’d take 4 nights in Augusta heat over staying overnight here!

I transported a patient in need of services. So, we arrive at the hospital and on the outside looking in it was amazing. I mean there’s a bank, Starbucks, and any kind of medical care anyone could need. Now I don’t doubt for one second that this place has world class medical care but the admin process to get the patient enrolled in treatment was less than the standard I know is set by the Army or any service for that matter. It took them almost 4 hours to enroll a patient in need. I must say I was disappointed. I hope that my experience was a fluke and not the type of service my fellow service members receive at Fort Gordon.

Doctors are nice,
but the nurses and staff here are very rude…

Proud to be an American. Professional, clean, great care, everyone is so helpful, even people passing in the hallway will ask if you need help. Been here several times and never had a bad experience.
Cafeteria cheap and good breakfast. Just wish they had a gift shop. They do have a vending machine for flowers. No florist on base.
Would give them 5 stars but the facility is old, some floors currently going through renovation.

Rude nurse in icu! I received a call to let me know my husband was out of surgery and we can see him. So I drove over from the hotel where I was staying. I got there and spoke to an icu nurse who acted like I was bothering her. She was rude rude rude. She told me to wait in the waiting room after an hour I called down to see if I can see him. Same lady acted like I bother her again. She told me to wait until someone calls me. It has been over three hours and haven’t heard nothing.
All I can say is I probably bothered that nurse and she probably couldn’t take her cigarette breaks. She looked and sounded like a 2 pack a day nurse. She is very rude and has no compassion what so ever.

I’ve always had competent doctors and nurses here. It is a very busy place — and if you need to get a prescription, there is a chance it will take awhile depending on the time of day (most times are busy, though, so plan accordingly).

I agree completely with the above post. The worst ER I’ve spent time in. Staff is uncaring, wait times are ridiculous. More than once I’ve waited 5 hours and had the doctor spend less than 2 minutes with me. Given the chance, I would never return.

My family arrived at Eisenhower Med. Center on ¼/​11 at 10:15 am. for an elective procedure my husband was having supposedly at 10:45 am. We were shown to a same day surgery ‘holding room’. At noon I asked the desk what the hold-​up was and when we could expect to go back? She told me our surgery wasn’t until 12:45 but they liked to have us come in two hours early (presumably so my husband can sweat bullets thinking about anesthesia and intubation) and that, she said is if they take you on time. At 1:30 I was furious! They put you in these curtained off rooms and leave you there. No one lets you know what’s going on. We drove from SC. I had my two year old with us. Thankfully I made arrangements to have my older child picked up from school and kept at a neighbors house, but sorry for my dog who won’t be getting let out to use the bathroom for ???
Finally they take my husband back (whether because it was his time, or because I was vocally complaining about the way this place was run-​I will never know). I now get moved to the same day surgery ‘waiting room.’ At 5:00 pm I have not heard anything on what was supposed to be a 2 – 3 hour surgery. No one has come in to give me a report or called me on their special little black phone to say whether he’s in recovery or whether he was the small percentage who goes into cardiac arrest with anesthesia. (Believe me, I was going through all possibilities at this point.) My two-​year-​old is alternating between accosting other waiting family members and bouncing off the wall like a smurf and crying. He hasn’t had a nap. He hasn’t had a balanced meal since breakfast. I go out into the hallway and it’s a ghost town. I flag down a random lady who looks like she works here and ask when I can expect to hear anything? She looks my husband up in the system and says he’s in recovery… gee thanks for letting me know. The doctors never came out and spoke to me. I don’t know which surgery they ended up performing. I don’t know how he took it. (Okay, I guess) No one bothered to tell me what to expect in the next few days as I care for him… NOTHING!!!
The way I see it this hospital has several communication problems.
1) Your rude and inconsiderate.
2) It is SOMEONES job to notify family members how their loved one is doing, not call them when you are ready for me to sign him out so you can go home!
3) If you want people to arrive 2 hours early, that is something that you need to communicate when you tell them what to expect the day of surgery. (Another family was told to come in 2 hours early and they spoke to an employee who said that is not correct and they were sent home until 15 minutes prior to their surgery appointment, so MISINFORMATION might also be a problem at this hospital.)
I don’t know if the surgery was successful. At this point I wish we hadn’t come here at all, nothing was worth this horrible day. We didn’t leave the hospital until almost 7 pm. and we got home at 8:30 pm. My advice to you is that if you MUST come here, plan on being here all day long. Take a happy pill before you get here and hope it lasts you, because you are gonna need it.

What a pain. I know when you walk into the emergency room, you can expect long waits. However, this place really brings it to the extreme. I have literally sat in the ER waiting room for five hours waiting to be seen.
The staff is also uncaring and rude. Whether they’re the ones doing the admitting, the nurses, or the doctor. They all act like they have somewhere better to be and that they are better than you. They are like this all over the hospital, as well, not just the ER.
I am so glad that I am out of the Army and moved away from Fort Gordon and that I will never have to deal with these people ever again. This is a terrible hospital and I wouldn’t trust them to treat a hang nail, to be quite honest. I unfortunately did not have much of a choice when I was in the service but to go to them, however.