Poudre Property Services

Beware of Poudre Property Services — Thankfully we had a bad feeling about their business practices before signing a lease agreement. After telling them we were looking to move into a property as soon as possible and proving we had the payment history, income, and savings to well exceed their requirements, they proceeded to dick us around for several days in which they hadn’t even looked at our application. We finally got fed up with not being taken a seriously and called to cancel our application. We were told that they would not cash our $ 80.00 check for their application fee seeing as they had not even looked at our application yet — yet a few days later, sure enough they cashed our check and refused to refund us the money. I was told that it is our word against theirs in regards to an agreement being made not to cash our check both in person and via phone with two different people in their office. It must make for a lucrative business when you scam potential tenants out of their money and didn’t even process their application. Rent elsewhere and save yourself the trouble — Based on the other reviews posted, we are not alone in this kind of underhanded treatment.

I would give them a negative rating if I could. They are real nice when they are taking your money but beware after that. The apartment was in a great location so we went ahead and paid what I thought was top dollar for it. It was OK clean when we moved in — not great, but OK. But beware when you go to get your deposit back. We were charged for 4 pinholes in the wall and replacing a light bulb ($ 120), cleaning $ 100 — and the apartment was cleaner when we moved out than when we moved in. They never even checked us out, some maintenance guy just came by and got the keys. Then, to top it all off, they withheld the last month’s utility bill from our deposit and never paid it. We just got a letter from a collections agency!

I manage a rental property that has the HOA through Poudre Property. They struggle to get stuff done and seem to be a mess overall. We had a leaking sprinkler head that had been on for almost 5 hours. We had called them about this issue on Monday which they told me would be fixed immediately. Well on Friday in the middle of the night the sprinklers came on again still with a broken sprinkler head and still running for over 5 hours this time flooding a room in our basement. Informing them of this issue immediately, they told me they would not be able to assist me for sometime as it was before normal business hours. Needless to say they showed up at the property 4 hours after the fact as an inch to an inch and a half of water was in my basement. Due to their negligence they caused over $ 2000 in damage in our basement and are not willing to pay for it. I would recommend any other property management company than Poudre, they are horrible.