Petco

People that work there are lazy and don’t know where half of the stuff is.

HORRIBLE — do not have them groom your dog!!!

Petco has a good selection and comparable prices. The one thing they don’t have is enough employees. Either they don’t schedule efficiently or they just don’t have that many bodies, but I always have to have someone paged for small animals and it’s a rarity that there isn’t a line at the checkout.

I purchased a guinea pig a little under a month ago from this Petco. She was housed with 2 other pigs and they seemed normal. She was my first guinea pig so I didn’t have much experience. When I purchased her I was given a 15 day guarantee if anything happened, convenient for Petco because as I grew more attached, she suddenly got sick yesterday (a week after the guarantee expired) and after a 5 hour $ 400 day at the vet she had to be put down because of pneumonia. She had been sneezing occasionally since I got her but I didn’t think much of it, but now looking back she has been sick since I got her with little to no symptoms until yesterday (except for the occasional sneeze and one day coughing 3 times). I’m heartbroken and deeply disappointed in Petco for not taking care of their smaller animals and making sure they weren’t sick. A week of antibiotics could have fixed Ella’s sickness, instead it spread and killed her. She was in so much pain her last day because Petco didn’t so their job to begin with. I only hope the people the purchased the other guinea pigs caught it earlier than I did. Shame on you Petco.
I urge future pet owners to NEVER purchase an animal from Petco and go to a breeder or shelter with people who care about their animals and the feelings of the future animal owners.

Stopped in here yesterday while in Fort Collins. First time in this store and not impressed. I walked all over the place and could not find anyone to help me out. There was a girl helping someone by the dog food area and then she went to the front and started working a cash register. Seemed like this place was way understaffed and I ended up walking out and going elsewhere. Pretty sad people are not adequately staffed in sections of the store to help out the public. Don’t think I will be back as a result.

The customer service here is terrible. The people here are unfriendly and just plain rude. I had called about the price of something and then decided to come in and buy it. The price was not what I was told and the manager literally yelled at me. It’s not even that the product was more; if the employees could have been a bit more friendly, then I still would have purchased it even though it was more than I was told. Anyway, prices are ‘meh’ and the dog selection is also inadequate.
I will shop elsewhere just because of the awful customer service I experienced.

Cute selection of birds but by no means a diverse selection. Fish selection is basic. Snakes are cool when they are there but often times there are tanks where a sign says new pets coming soon. Either the snakes and lizards are popular or it takes then a very long time to get them. Usually has cute hamsters and gerbils in stock.