Fromer Eye Centers

BE CAREFUL!
This review is a little old, but still relevant. Whenever I go for new glasses I think of these people. And it still pisses me off.
About 3 years ago I went to the office in FH complaining about floaters. Before I even saw a doctor the receptionist badgered me for a co-​pay. I insisted I do not have one (says «0» co-​pays right on my ID card), but I paid it anyway.
After a couple of hours, I finally saw Ms. Fromer, I think. (Later Mark Fromer would refer to this woman as his wife or sister). She examined me and said nothing could be done for the floaters, but that I did have a partially torn retina that would require laser surgery. I made the appointment and returned a couple weeks later.
On follow-​up visit I saw Mark Fromer. He apparently didn’t realize I was a follow-​up for surgery, and he examined me as a brand new patient. He checks me out, and says everything looks great. THEN he pulls my file, and says «Oh, you saw my wife (or sister, I really can’t remember) last month about a torn retina». He examines me again, and says «OH THERE IT IS!». I did NOT believe him AT ALL. He said he could have me in and out of surgery in less than an hour, and it wouldn’t cost me a dime. I said «No Thanks». He then excused himself, went in the hall with his assistant (tall black man), and had a tense, whispered conversation. They both come back in the room. That’s when the real high pressure scare tactics were applied. He said I really need to reconsider the seriousness of my situation, It won’t heal on it’s own. He also said he couldn’t let me out of the office in this condition without signing a non-​liability waiver because I could wake up the next morning blind (Ms. Fromer had no problem rescheduling me a few weeks before). He was not very convincing, and seemed almost panicked to not let me out or the chair. I got up and walked right out the door.
I next went to two dedicated retinologists. Both said my retinas were fine, and that any surgeries would have been unnecessary and detrimental due to inherent and unavoidable scarring. One Doctor examined me for well over an hour with every tool and scope imaginable, and even put video of my retinas on a 50 inch big screen. Perfect.
Now I can’t say for sure what really happened in this situation. A pair of simple misdiagnoses by two different doctors in the same office? Something more nefarious? I don’t know. What I do know, is that there is nothing wrong with my eyes. Years later, I still haven’t gone blind overnight.
So anybody reading this far, BE CAREFUL. Always get second opinions. It’s worth the extra time, and your insurance company will always pay for them.

More than 2 and a half months later, I STILL haven’t been able to get contact lenses that fit my eyes correctly. Twice now, they’ve misordered contact lenses for my right eye, instead sending me ones for my left, rendering my right eye mostly blind. It’s been literally 2 and a half months. FOR CONTACT LENSES. I honestly just want my money back, I can’t waste any more time on this.

I have Been a patient for about a year. The doctors that I see here are excellent. Kudos to Drs. Calderon and Chen! The office staff is wonderful, as well, especially Norma and Alester.
The only problem is the wait! I’ve waited between 2 – 4 hours to see a doctor! It is for this reason only, that I will have to look for a new eye doctor.
In all fairness, I came in for a regular appt, but I was in distress because of a contact lens issue. I was taken in, right away, for that. I’ve been here since 3, my apt time. It is now 4:48, and I still have not been seen.
If you have patience and time, this office is fine!

I received PRK on April 22^nd performed by Dr. Fromer and can say hands down its one of the best decisions I’ve made so far in my life. I went from vision of about ²⁰⁄₄₀₀ to ²⁰⁄₂₀ by my 3 month check up. PRK is a long and committed recovery process leaving patients with many questions. Ladan and the rest of Dr. Fromer’s team were always helpful and ready to answer any and all questions that i had to help ease my concerns.

I know, the waiting times are rough. I could pick at some other issues, too.
Forget about all that.
Dr. Mark Fromer is a gifted ophthalmologist. Having worn glasses since third grade, I had a head start with poor vision and believe me, things don’t get any better as you age. That’s why I needed the best.
He’s also a gifted surgeon. I finally gave in and let him fix things, and now I have ²⁰⁄₂₀ distance vision without glasses. Un-​be-​liev-​a-​ble. Still gotta wear reading glasses though. Big deal.
Is all that worth the waiting time in his office? Oh, yeah.

I showed up on time for my 11am appointment and I see 15 people already in the waiting room. Today’s only doctor was the 1 doctor I was seeing. I asked the receptionist how long the wait was and she said it’ll be «shortly» as the doctor is running on schedule.
I saw the technician in about 10 minutes and then I was asked to go back into the waiting room. An hour later, I am still waiting to see the doctor. I asked the receptionist and she said another 20 minutes. In 30 minutes, I was shown into an exam room. Another 20 minutes goes by and the doctor finally comes in. I appreciate the change of scenery but almost 2 hours of waiting time is unacceptable. This appears to be a very common problem based on other Unilocal reviews. A little bit of wait is expected because of last minute emergencies but to find 15 people already waiting to see the same doctor and she is running «on schedule» is just crap. I have better things to do then to waste a Saturday sitting around a waiting room.
I added another star because I really liked Dr Marina Su but I won’t be coming back here again because of the long wait times.

I had an appointment for 3:00. I finally saw the doctor at 4:45. Avoid this place unless you have a whole afternoon to waste.

Optometrist is very nice and extremely professional but wait times are long.

It is my belief that we are living in a time where people are VERY self-​centered. It’s all about ‘me, me me. now, now, now.’ I say that because I read the prior reviews and I am apalled at how negative these people can be for wait times.
I called almost in tears because I did not know how severe my condition was until I saw an optometrist who said I needed a retina specialist STAT. The receptionist was so compassionate, so patient that I felt at ease. Yes, when I got there, i had to wait. But it’s not like people were lollygagging and NO patients were being called! I had so many different tests, all the employees were professional, courteous and efficient. The only thing I would say is that it’d be nice to have an introduction from every tech. Each time I was called, I wondered if I was seeing the doctor. Some are really young so you can tell they’re NOT, but for most others you just don’t know. I asked every tech I saw because I need to know. Anyway, finally saw the specialist and while I’m not as in love with her as I am with the front desk staff (they were just all so nice), she is a good doctor. *THAT IS WHAT MATTERS.* Had my first of several injections the following week and again, everyone was nice. So what if you have to wait a while, these people are helping save your vision!

They give you an appointment, but you are never seen at that time. Extremely long wait times, what’s the point of an appointment. They need to book appointments appropriately, and stop overbooking. If this location is recommended to you by your eye doctor. Go somewhere else, unless you have plenty of time to waste.
Finally finished at4:53pm. Found out they were backed up from this morning. This information should be given when you show up at your scheduled time. Although the wait time is excessive, the providers are professional and try very hard to see all the patients in a timely manner (it’s just the number of patients waiting to be seen that slows the process down-​stop overbooking). Dr. Saddler was excellent at explaining what was going on with my eyes and the need for follow-​up.
If you book an appointment at this location bring food, something to drink, and a good book. You will be waiting for a very long time.
Great eye care but long waiting time. That’s the reason I cannot rate it any higher

My entire family and I are very fond of FEC. For my son, it was his very first time visiting this location after I had previously taken him to another doctor in which they had no patience with him especially while attempting dilation. I mean, no one likes «yucky smelling liquid» poured into their eyes (as my son stated), but at FEC, they worked so well with him. They distracted him and used techniques to help get him through the entire process so easily. Needless to say, he enjoyed his visit and he went from thinking that glasses made him look «weird» to thinking they now make him look «cool»! For us, it was a huge success thanks to Dr. Graeber and the technicians who assisted in the process that day!

Waited for three hours on a Tuesday to see a doctor only to find out they don’t keep Acuvue in stock for trial lenses– had to come back on a Friday to pick up lenses– I’ve been waiting over an hour and still waiting to pick up trial lenses. (In the office now) They have «technicians» cart you from one room to another to do tests– while they smack their lips with gum and talk incessantly with each other in Spanish. Then have you wait for a doctor to see you– and you see the doctor for all of 5 minutes. I feel like I’m on an assembly line at a factory in this doctors office. Switching to another doctor ASAP. Never been to a doctors office and waited so long.

I had the appointment for my daughter today at 11:30 am. I had to pick her up from school by 10:30 am so I can get there ahead of time. I signed my daughters name at the front desk at 11:08 am… way ahead of time. They call her at 11:50 am! The technician gives her eye drops so the eyes dilate and tells us she will call us in 20 min. That 20 min never arrived. I sat there until my daughter started getting uneasy blurry eye due to the eye drops earlier. At 1:10 pm I get up and ask the front desk, how much longer??? Receptionist said, you are next. OK… I waited again until 1:35 pm and finally tell her I am done with it. Earlier they made me sign a paper where I had to sign a paper for some eye exam that cost $ 15.00 (they said my insurance doesnt cover it) I told them not to bill me for it because they did not perform any eye exam. Utterly ridiculous! they had no explanation why I had to wait 2 hours+ for nothing. Very bad service. What is the point of 11:30 am appointment when I am not going to be seen for the next 2 hours. I am never going there. My time is too precious to be wasted.

The optometrists were nice but the office is not run well and the wait time was ridiculous. They seem to pack in the patients so that you always have to wait a LONG time.

Be very careful of their billing. They tried to bill me 2 co-​pays, one for a check up, another for procedures done. So a check up is… what? Saying hello? Anything else more than that means another co-​pay? Very sketchy.

Ridiculously long wait times. I’ve been here twice for a chalazion problem — the first appt, I waited 3 hours. They had no explanation for their long wait time. There were a lot of people in the waiting room but there were also lots of doctors seeing patients so I’m not sure why there was a long wait. For the next follow up appt, I asked for the first appt in the morning, hoping that I’d have minimal waiting time — I waited 1 hr. My husband also went for another appt and he ended up waiting 4.5 hrs. This place is a joke. We’re never going back here again!