Stor-It Self Storage

WORST customer service EVER. We showed up after hours with a truckload of furniture and were promised we would be granted after hours entry. We did have gate entry, but there was a lock (not ours) on unit. Horrible off site owner… feels like dealing with the mob! Late fees quite liberally applied and no matter what they tell you about being able to leave at will… when you try to they will remind you of the small print! Oh, almost forgot… after a significant rain everything was damp. Our furniture now smells musty and cartons were damp on the bottom despite being place on a tarp as required. run… don’t walk

Very clean, safe location right next to the fire station, and the employees are very friendly and helpful, I would definitely recommend it

Staff/​management are VERY helpful and friendly! They always have a great attitude. Nice facility, very clean and well kept. Safe and secure. The storage facility you want for your belongings. Overall I am very satisfied!

Great Customer service! I have had a unit for over a year and have had such a great experience with this company. They are friendly and very reliable. The unit is a great size and the prices are very competitive. I would highly recommend renting at this facility!

Nice newer facility, very clean and well maintained. The staff is very helpful and considerate. Pricing is competitive compared to other storage facilities in the area I checked with. Overall I am very satisfied.

So I read the reviews before coming by to rent a unit… I noticed a theme running… it was a communication problem or someone needed more than was offered… So I checked out the unit and listened very carefully to the manager. who was nice. and yes there are rules. Which I believe SHE has to follow… so it is expected that WE follow. Its all spelled out… the moving out. The prorating. The hours.accessibility. The use of the truck.(kinda first come first serve)…and honestly its not rocket science… Follow the rules, read your contract, and don’t expect more than what is being provided just because you are out of time… I’m in a business where everyone wants special attention and throws me under the bus when they don’t get their way. I’ve learned play by the rules and you should be fine. Anyway… I rented a 10×10 and it seems expensive but I liked the location and convenience. I did not experience rude behavior. in fact it was the opposite… Very thorough spelled out information. and a smile.

I would give 0 stars if possible. I have never felt so disrespected and talked down to by a company or any services before. Their unclear policies, unprofessionalism, and desire to argue and tell me they didn’t care about being flexible or accommodating for our military family for relocating was enough to get me to leave within 10 minutes of an interaction with them.
I called earlier in the day to ask if there was a specific storage unit available on a specific day. They offered a free truck for the day as well and I said I would like to utilize that service as well. I remember saying twice to the woman manager my specific date I would need both services and she said she would verbally reserve it for me until that night I went in to see the storage unit. When I walked in she was distracted with the other manager. We quickly got to the point of talking about renting their truck for the day that we would move our stuff in and said it was the only day for the month we could NOT use their truck because it was reserved. I looked in shock to ask if she had booked it before the day when we verbally reserved my date. She said yes, and I then questioned why she didn’t bother letting me know it was already taken. I turned to the male manager and said that I even called again to clarify the date for the unit and truck service and spoke with both f them earlier that day. They got very frustrated and heated and she said ‘I made a mistake!’ I then asked if we could utilize the truck on a different day which had shorter hours. Truck rental was only available to use on Sundays 10−430pm. There was no way to drop off keys in a Dropbox in case we couldn’t get it back in time. They got agitated and said ‘we can’t break the policies for you.’ I explained I wasn’t asking to break the rules but they admitted they made a mistake and I asked if they could accommodate with a discount off one months rate for their mistake. I left the office walking out to the sound f their bickering and condescending words.
They were not apologetic, extremely sarcastic and I would tell anyone to stay away from their business. When you pay for services you want a good experience and there are far more organized, professional and kind employers in the self storage industry than this place. I saw a woman walking in after me and wanted to warn her but didn’t want to overstep my boundaries. Funny thing was that she had followed me to A1 storage on lake forest where we both ended up taking our business.

Kim and Al were great and really helped me out. I miss the people who were there before but the new management is also good!

Go anywhere else but here!!! The management of this place refuse the most basic requests regarding your account, even for a long, long term customer. They are insulting and rude. Found a better place very close, much friendlier and it costs less. Don’t bother with these fools!

Beware, this place will squeeze you for every penny they can get out of you! I needed some short-​term storage for my business and this place was close to me so I went with it. Kim (the manager?) was super nice at first but then she ripped me off — not once but twice!
The first issue is when I borrowed the truck for my move-​out and they said to fill it up after. Well, even though the gauge was on «F» when I took it, it wasn’t really full… you know how the fuel gauge sometimes goes past the «F» when it is really full? Well that was the situation, so when I filled it up I ended up paying like $ 10 more than I should have. When I pointed the issue out to Kim (including proving the point by my mileage she just looked at me like I was crazy and refused the logic of it all — «The truck was full when I took it and that was that!»
The second issue which cost me a lot more happened that same day. When I returned the truck I told her that a still had a few boxes in my storage unit and wanted to know when I needed to get the room cleared out so that I wouldn’t have to pay another months rent. She said not to worry because they would prorate the month by day. Cool I thought, no pressure. I could move out whenever and pay for time used. Well, when I went back a couple weeks later and she said I waited too long for them to prorate. Again she gave me the look like I was an idiot and basically said i was screwed which I was. Do not trust Kim’s friendly demeanor. She will stab you in the back to get an extra dime when push comes to shove. Needless to say but I will never ever use their place again.

Stor-​it Self was nice enough to let me borrow their moving truck. They do this for all be customers. They made it twice as hard as it had to be and the lady working was just plain rude. I drove the truck for 21 miles and had it back in an hour. Since I was running late for an appointment I didn’t have time to put gas in it. There policy is that you pay $ 10 per gallon if you don’t fill it with gas. Neither person working there had any clue as to how many miles per gallon the truck got. I offered them $ 20 to cover the 21 miles which seemed more than fair. Instead of accepting that and allowing me to make my appointment, the lady working there thought it was better use of our time to insult me and argue with me. She finally decided that $ 40 was the price for my 21 miles. I honestly don’t care about getting ripped of for $ 40, I just can’t stand rude, disrespectful people that work in a service industry.
Store your stuff somewhere else, there are plenty of options at locations that understand what a service industry is.

Customer service usually isn’t the first thing I consider when evaluating storage units — I’m more concerned about security and value. When I moved in about two years ago, this place was priced about the same as their competition — despite their flimsy, cardboard interior doors. But, I gambled, and hoped that they spent more on their surveillance system than they did on their WalMart doors.
I haven’t needed to visit the unit since Christmas-​time; so, I’m not sure if it’s still secure. However, they just gave me a reason to go back. Today, I received my fourth «Rent Adjustment Notice» in less than 2 years. My monthly rate unit has gone from $ 38 to $ 72 — due to «current market conditions.»
That’s $ 1.44 PER SQ FT! That’s more than office space across the street!
I’m a capitalist and not a socialist; I support their right to conduct business as they are. However, I will vote with my wallet and my feet — I will be moving my stuff somewhere else this weekend. And, I will be sure to tell everyone in Foothill Ranch about my rent adjustment history.
An 89% increase in two years?!? Did anybody you know get an 89% raise since 2011?
Perhaps this is why the majority of their reviewers are from out of the area — these poor people are being held hostage because they can’t just drop in and move their stuff on any given weekend.

The 2 stars are for a clean and secure facility but the unfortunate lack of customer service keeps them from earning more. The new management is a joke. The guy that was there before was awesome and INCREDIBLY helpful (I forget his name :/)The new management could care less about customer retention, they only care about the customers coming in and will do nothing to help you as you are moving out.
I had 2 units, which were on auto-​pay, never missed a payment, and during that time everything was fine. I never had to think about my storage units, which is exactly what I want. Then came the time to move out. I had a big move over the weekend and wasn’t able to finish cleaning out one of my units because there were large items that I didn’t have a truck for. 1 unit was billed on the 15^th and 1 was billed on the 30^th. The one that was billed on the 30^th was completely cleaned out and ready for them to take back but the one billed on the 15^th had my large items in it, and I moved on the 14^th. So i faced another monthly charge if I didn’t get my items out, but I didn’t have the means to do so. I asked if they could just let me leave my items in that unit and take back the other one and I was laughed at saying there is no possible way they could do that. They told me I would have to move my items to the other unit or they could pro rate me. This is where everything went very sour for me. I was exhausted after a big move and had to move my biggest/​heaviest items into the other unit all because they were unwilling to help a loyal, on-​time customer. For that, I will never use them in the future and would advise everyone to steer clear. The owner should re-​evaluate his/​her policies that affect customer retention.

Great storage. Very helpful friendly people. I’ve been renting here for years.

This place is awesome! A year ago I was moving out to Costa Mesa and needed to store my extra stuff somewhere since I was moving into a smaller space and this place worked their magic, had a spot open for me, and even let me borrow a moving truck. Win!
Customer service is amazing. They recently switched ownership and the old owners forgot to charge my card and a lien was about to be placed on my property. Oh no! I called and they were able to get that all sorted out, get my card run, and return it all back to normal. Yay! I’m a happy customer and would recommend them to anyone.

I’ve been using this storage facility for more than 12 years. I have always been happy with the staff and how they treat their guests. We have a one-​car garage sized unit after upgrading from one half that size a couple years ago. the staff has always been courteous and accommodating and a pleasure to work with. I would recommend to anyone.

Very nice facility. Customer service is the best I’ve had at a storage facility. Jim was both knowledgeable and friendly. But the best part is their prices are great, i highly recommend them.

These guys are amazing! Told the person at the front desk that I would be only there for two weeks, and agreed to only charge me $ 25, and he did! And he even said that if I went over, they would still work with me on a pro-​rated price. Very honest and willing to work with you; unlike some other storage facilities I’ve used. The front desk person even swept out the unit for me, and laid down a plastic covering in the unit to protect my leather couch.