Old Navy

I hate this old navy store. I have never shopped at any old navy before I moved to the area and now that I moved closer Its nice to have a store near by. However, I hate the «deals» … how it is set up: 25,40, 50% off, etc. on every rack/​aisle (it’s never specific). Every time I go to pay at the register it’s always the full price. I really think the tags should be more specific as to what is on sale… I.e. Selected shorts (there is like 5 styles) so which ONE!!! It is so annoying because it happens so often. I give 1 star because the specific dresses, shorts, shirts, etc should be clarified more clearly. Yes, it brings people in for the «sale», but it’s so miss leading on more than half the items! Oh and the registers are super slow because they don’t open more than 2 maybe 3 so plan on standing in line for awhile.

Worst old navy store ever! Poor customer service! I guess the company likes to pay to have their employees on their personal cell phones instead of helping customers. Also, if you have children don’t bring them in this store as you might get attitude and dirty looks.

On behalf of my awesome mom. Discrimination is NOT cool! If you’re gna break the rules then be willing to do it for all customers. Shame on whoever is working there who is discriminating against the hispanic community. Love NOT hate, equality for all!
«Can one of you girls write a negative review on Old Navy I was just in line behind a caucasian woman and the person helping her was also caucasian she had a super Cash coupon for $ 30 off on the purchase of $ 75. The ladies purchase was not $ 75 it was less, second of all when the person helping her scanned it she told her this coupon has already been used before but then went ahead and override it and allowed her to use this coupon. When it was my turn to pay she didn’t even ask me if I had the Super Cash coupon which she had asked the person before me. When I came into the store before and had a coupon that they said had already been used before they’ve never overwrote it for me, this is discrimination big time I’m furious with Old Navy employees.» Incident occurred on 4÷9÷16 prior to 12pm in case management cares to investigate.

Went in today to return a sweater. There were 3 – 4 female employees at the register all engulfed in a conversation not related to work. I was barely noticed, barely spoken to. The cashier was also making inside jokes to another employee in her headphones. The giggling and joking continued and while the cashier stood there with my return receipt, she was too distracted with with all the chatter to actually hand it to me, therefore I was just standing there.
Please hire employees that actually clock in to do work and provide professional customer service!

I have not been to an old Navy for about 10 years literally. So I decided to go and of course on Black Friday. I was trying to win the 1 million dollars. But no balloons fell darn it. Everything in the store pretty much was 50% off so I got a Christmas present bought, a birthday present bought, & a present for me yippee. The line was about 20 people deep but every register was open so it wasn’t too bad. The cashier Megan I think her name was who looks like Gwyneth Paltrow was very nice.

There seems to be a sale at this store most if not all the time which is why I really like it. I saw they have pixie ankle pants which are super cute. When they’re not on sale they’re a bit expensive but if you want ankle pants to go with your keds or ballet flats or heels. These ones are cute. On sale they are $ 15 ish.

Old navy is one of myyyy stores, and that being said, majority of my apparel are from old navy. Now, this store is the closest from my second job. A coworker who also is an old navy storeee ownerrr, said they are having a sale, and so I told her we must go, and that we can’t miss that sale. We finished our work and then we went during our super overly extended lunch break. Looking, looking, kept looking, and they were having sale on the jeans, priced down on the shirts and mostly everything. After an hour or so, we were like holding loads of cloths.
I mean, not that they were on sale, it’s the brand. I like old navy because their shirts are soft, great quality, not oversized, when it says medium it’s medium. On top of the brand, this store is super clean, organized, and the staff are the sweetest. The store is located in an area where parking is never an issue, plenty of parking. I just love it.
I recommend this place to all. Happy shopping boys and gals.

I had a great experience here today. I wish I could remember the young man who helped me. Very polite, knew the business, was quick and explained all my options as an old navy customer. I live in Tustin but will make the drive to FR for this Old Navy!

Old Navy shopping is something you have to develop a taste for, there are seasonal sales, coupons, online promotions, etc. that are on a timeline… but if you’re like me and can’t remember what day it is much less when a sale is going on, the Old Navy CLEARANCE SECTION is your best friend. It’s the only place in the area to get *new* mens clothes this low priced; the only exception being perhaps Marshall’s once in a blue moon. The clearance section never disapoints, I own well over 20 Old Navy tshirts because they go for as low as $ 3 sometimes, they are of good quality soft cotton, my favorite. Their jeans are really good quality too. Their ‘classic shirt’ button downs are stylish, but verrrry wrinkly, you have to iron them, they are definitely not ‘wrinkle free’ for sure. The only thing I can’t really recommend from Old Navy are their socks and underwear, they are low-​end fruit of the loom co-​branded things lower quality than walmart’s store brands. but everything else they sell is great. I especially love their thin hoodies. This location’s personel has a very very high turnover rate, so you’d be hard pressed to ever see the same face in the store, but they are very nice and do their best.

I was recently at the Old Navy in Corona. I found a pair of pants that I loved, but that store didn’t have my size. They offered to call the Foothill Ranch location to see if they would have my size. They would take my payment over the phone and shipping would be free. Sounds good to me!
I didn’t receive my pants until 13 DAYS LATER! What I thought would be a simple process turned out to be a disappointing one. I thought it would only take 2 – 3 days tops for me to receive the shipment. What I thought would be a convenient process turned out to be an inconvenient one.
I called the store THREE SEPARATE TIMES in regards to the order. During the first phone call (which was three days after the purchase), I was told that the shipment hadn’t been sent out because of a glitch with making the shipping label.
I called again four days after that initial phone call and received a tracking number. I was told that the shipment was sent out. After the phone call, I looked up the tracking number on UPS. «A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status — including the scheduled delivery date — will be updated.» Hmmm… Sounds like the shipment still hadn’t been picked up.
I called the store for the third time three days after the second phone call. I was waiting to see if the tracking info. had changed. During the second phone call, an associate named Courtney told me to speak with managers Jarrod or Jody if I had further problems. During the third phone call I spoke with Jody. She assured me that the package had been sent. I informed her that the tracking number still stated that the shipment hadn’t arrived at a UPS facility and that I had reported the package lost. Once again she assured me that the package had been sent just the day before.
The next day I received an e-​mail from UPS and the tracking info had been updated. It said that the package was scanned at 7:00pm on the evening of the third phone call, which was just a few hours after I spoke with Jody!
Wow! I wish the associates would have been open and honest about the shipment. I wish I would have received an apology for the lack of communication. I probably spoke to four associates between all three phone calls.
I won’t be ordering from Old Navy over the phone or online any time soon.

As part of my daughter’s school uniform she was needing a couple more pairs of black jeans to tie her over through the winter season, so I was very grateful to find some skinny sized 4T jeans for her in their toddler girl’s section. Sadly seemingly everything else but their jeans were on sale, so I paid fifteen dollars per pair. I can get a pair of jeans for myself for that price at Costco! Well she needed them for school, so I went ahead and purchased two pairs for her.
Upon bringing them home, I opened the bag to take the jeans out to wash them and noticed a strong «rubber» stench to them. Ick. They both equally had the smell to them. I am very sensitive to smells and I was surprised that I hadn’t noticed that in the store. They looked nice and fit almost perfect on my daughter, so I decided to stick it out and see what would happen to them after washing them. I assumed that they added some sort of rubber-​like material to the jeans for a stretch fit. ??
Well to make a long story short, it took approximately six or seven washes and wears to get most of the rubber stench out of both pairs and at that point they were already getting too snug for my daughter to even wear. Both pairs have already been retired and we’ve moved onto two pairs of Levis from Costco for a dollar cheaper that have no smell to them and are a better fit for her little body. I will definitely try to remember to do a sniff test the next time I’m in the market for anything made out of their jeans material.
#21 /​100
Unilocal 100 Review Challenge 2014

The store’s always clean & stocked, but I feel like their inventory isn’t quite as vast as other locations like the Irvine Spectrum. Plus, this location is a bit out of the way unless you’re already in the area for, say a movie at the local theatre.

I have been in this store a few times… I dont know what it is about Old Navy but it seems you either get REALLY good service, or REALLY bad service.
I shopped here with a friend on Saturday afternoon of this past weekend.
We had Old Navy Cash to spend… and she apparently had $ 20 and $ 10 and then some sort of deal or coupon from online. The girl who helped me was very nice, chatty and friendly. The guy who helped her — was something else. She wasnt able to log into her account on her phone for some reason, and he was SO completely annoyed by her. He was shifting from foot to foot, just staring at her and kept commenting — soooo did you have that reward you were looking for? There was no one in line behind us, so I really dont know why he was so impatient and in a hurry to rush us out. It got to the point where it was so uncomfortable, she decided to forget trying to use it. I looked for a nametag on the guy, but he wasnt wearing one. It was honestly the most uncomfortable situation. I would understand him NICELY asking her if there was a line, if he was the only cashier, if almost anything but none of those were the scenario and he was just incredibly rude.

um, I love you?!
I hadn’t been to a store in years but I was so impressed with the selection! So-​so service but very clean and amazing clothes!!! Plenty on sale… got a great pair of jeans for $ 15 (I wear them more than my designer ones).
Their clothes seem to shrink so be careful!

I want to give a shout out to Nicole, the store manager, and Josh. I felt like I was at Nordstrom. They both worked hard as I shopped for 2 ½ hours. The customer service was outstanding and the prices were rock bottom. Thank you so much, guys!

I give this place 5 stars because it is absolutely dead. If you want get in and get out quickly, this is the Old Navy to go to.

Nay, I’m not really a fan of Old Navy in general. However, I AM a fan of great deals and customer service.
I got a zip-​up hoodie for $ 8! I can barely feed my bubbly but for that much!
Also, the service was great. I had to look around me to see if perhaps I was in a high-​end department store or see if the ghost of Allen Funt was gonna freak the bejeezus outta me. Nope, i was in Old Navy, and no ghosts popped out behind the security cameras.
Good place to come for affordable, decent clothes. The selection isn’t as great as other locations, but at the same time, it probably doesn’t get as packed either.
So yeah… If you’re looking for those size 0 or 2 or 4 tops and bottoms, then you might want to go to that Asian clothing store a few doors down. And also, do me a favor — take major advantage of the McDonald’s in the shopping center. Thanks!

It’s an Old Navy… so we need to keep perspective on the different places we go and what to expect. All the associates have been nice and helpful here. I love the new jeans they came out with a year or so ago, could use so design stitching but it’s a great price and they fit great too. The rest of the clothes fit as you may expect… one cut fits all… but then again, we’re talking $ 5-​$ 15 so I’m pretty satisfied with their quality per price. Now specifically for this location… so convenient to not have to drive to a mall. It would be great if they had a larger selection but it’s a small city so I understand.

Continuing my tour throughout Foothill Ranch Towne Centre, I stumbled upon Old Navy.
I was actually waiting for another store to open but here I was at 9:30AM with nowhere to go so I figured I would stop in to see if Old Navy had any cargo pants. It’s still hot out even though Fall should be arriving soon. It doesn’t hurt to have a few more Summer accessories until Fall finally shows its face.
The store is neat and clean and customer service was friendly and asked me about 10,000 times if I was finding everything I needed. I kept saying I was ok. I guess I should have finally asked if they had cargo pants and given up my search. I think over the years the quality of clothing has deteriorated. All the shirts are super thin and see through and the pants feel like paper. The stuff in clearance was still pretty expensive. I did manage to find some type of pants but they didn’t look good.
Overall, mission not accomplished. Oh well, I’ll ride the summer out in jeans. It’s no big deal.

No matter when I show up, what I try on, or how I shop, this location NEVER has any women’s clothes below a size 8! Ok, so I’ve seen the occasional XS or size 0, but I can never find a size 2 jean or a size Small top! This is why homegirl never buys jeans from Old Navy. Yeesh. The clearance racks here are packed FULL of size 16 – 22 clothing. Where does it all go when no one of that size ever shops at this store? I can’t even imagine.
Oh well, I still always stop in here hoping something will change. It’s a smaller location– no maternity, very limited accessories/​shoes/​dog/​home stuff. Mostly just clothing. As I’ve mentioned, size selection is often limited.