Foothill Post & Ship

Not recommend using this place to drop off your packages. They will charge you 3 – 4 times of the normal fee for sending small packages under 13 ounces. The 1^st time I was charged $ 9 and today $ 6.05 for a tiny ultra lightweight package. I didn’t want to stand there and argue with the guy because it’s not worth it and pointless. For bigger packages that weight less than 13 ounces I usually could ship them for around $ 3 or less at the real USPS locations. I only used this location 2 times for emergency drop off at work and will not be back. These guys are cold blooded robbers (so pathetic)

2^nd or third time here, and always had a good experience. I hate going to the post office as they are always so snudy and rude, you feel like you can’t ask a question there. I dealt with Jade and she was very helpful, and was the complete opposite. I’d rather give my business here, any day versus the post office. Yes their prices are a tiny tad more, but c’mon I’d rather pay a bit more for fantastic customer service than to save .25 cents.
Most of the time they are busy but not busy enough that you won’t get any help. They have mailboxes here, and typically 2 people on staff.
Thanks guys!

Deserves 5 stars for friendly service and very helpful staff. I keep a mailbox there as well as using them for other services. Two thumbs up!

12 year customer of Post N Ship. Courteous and friendly staff. This is only my second post on Unilocal and I think this place deserves two thumbs up.

If you like paying three times the amount as the USPS and like rude service come here ! I’m all about supporting small local businesses but I will not be coming here anymore. I went there today to ship a 1.2 pound package to Florida, very small 3 CDs and a computer part smaller then a ring box. The gentleman there was with another customer, waiting for her to repackage a box. I did not receive a hello or anything. As he’s just waiting standing there waiting for her, he decides he’ll help me. I said I need to ship this small box the least expensive way to Florida he tells me I cannot use the USPS box which its in and I can buy a small box from him for a $ 1.75 which was fine. He puts the box on the scale and tells me he needs the zip code which I give to him .Then tells me its going to be $ 17.95 regular mail and it would take seven days to get there I was so shocked that I looked down and said a explecitive under my breath, which I shouldn’t have done but wow!.. I told him I sold them item for $ 30 !He took the package off the scale and walked back to the other lady. I walked outside and called my girlfriend she said why would you go there, that place is expensive… go to the USPS and get a flat rate $ 5.95 priority mail box which are free by the way. I wanted to know why he was so expensive so I walked back in to double check and see if he was positive this was the cheapest way to ship it. He told me with a big time attitude that if I don’t like his prices go some where else. I told him I would and his attitude was horrible! So he says let’s go talk outside which we do. He procides to tell me how we live in a capitalist society and he’s going to make his money. I said that’s fine good for him. I told him I paid $ 5 to have the box shipped to me and he said that’s not possible and that the person who shipped me the box must be shipping out alot of packages to get me shipping that cheap. Whatever dude ! If you want to go and charge customers that much because we live in a capitalist socity that’s on you. I won’t pay that and I hope people in Foothill won’t pay that. So I made the 5min drive to the RSM post office and got the $ 5.95 flat rate priority mail box and shipped it. It was that easy ! I delt with an employee who was really helpful and nice who even told me to take boxes and shipping stickers home, and to ship with them and I’ll get even a better price. So I just had my girlfriend call up Jade the other owner who has for the most part been pretty nice, and ask if they have the USPS priority flat rate boxes and she said yes. So here’s what I don’t understand why would the gentleman there not tell me about the $ 5.95 flat rate shipping with the box free? That is not right ! That is point blank taking advantage of a customer ! I asked for the least expensive way to ship my items and he wasn’t truthfull with me. Please people don’t over pay for shipping and don’t let rude store owners take advantage of you. Its just not right.

Please make sure you specifically ask for usps flat rate shipping services so you can save some money!

This is the second time have have gone I there in the morning only to not be helped. The gentleman that works there is overwhelmed by more than one customer. And rude on top of it! It’s over priced, understaffed and aside from the 2 women that work there… inhospitable. If you need a convenient PO Box, maybe and that’s a maybe. Any other service is sub par and with an attitude. Plenty of other places to take my business, step up your service Post and Ship. You’ll need the customers…

They are prompt, efficient, and know their business! Even if there is a line, they will acknowledge you. I come here to mail random packages and have never had a problem. I wish there was a place like this closer to home (it’s near my work). Thank you for being here!

I ship from this location often, usually once a week. I print my own shipping labels at home and drop off my packages, which are either USPS or UPS. I’ve never had a problem with one of my packages being lost. I’ve seen several reviews where people complain about the prices, but if you print your own postage USPS gives you an online discount. If you have a computer, printer, paper and tape there’s no reason why you shouldn’t take advantage of the discount and convenience.
Currently a 1 pound Priority Mail package from Foothill Ranch to Ohio would cost $ 7.15 if purchased at the Post Office or a postal provider. If you print your own postage at home you can save 65 cents and pay $ 6.51. As far as customer service is concerned I haven’t had a problem, although my interaction is usually minimal.

I keep forgetting to write something like most do when there is so much on your plate however it is important to give thanks… This place is like our second home (for our business).I have a business box there going on 3 years and I would never move it because of the owners and employees at this location.
We use to live in OC but moved to LA Quinta for peace to grow my company worldwide which happen a bit too fast…
The service and respect I get not to mention the little things I need to ask them that goes beyond just a mail box place are amazing… I could not grow my company if I did not have these guys… One reason even the distance I would not change my box address for my company that is now in 20 countries.
Thanks guys for being so special and no matter how busy you guys get you do take the time to say HELLO can I help…
The V team!

I always go here rather than the post office. They are friendly, quick and helpful. Well worth spending $ 1 more for convenience and excellent customer service!

First and last time here. I called in to get a price to ship a small box usps priority mail to avoid going to the post office and was quoted no more than $ 7.78 as long that it didn’t exceed 13 ounces. I went in and started the process to ship and they charged me $ 9.95, I asked the young lady the weight of the package and said that it was 1lb. I knew she was lying but did not want to make a scene because there were other customers. I paid and left (not happy) and then checked the receipt and the weight was 8 ounces! I know I was going to pay a little more for the convenience but the 1 star rating is for the lies and inflated prices. Horrible won’t be back

Terrible service. I use to go to this place all the time as it is so close to my house & my business. The woman that normally does my notary service is usually rude to me. I think her name is Edna. I normally shrug it off as maybe she is having a bad day. I finally went in for the last time today and was so surprised at how rude she was again. This time the place was empty. She talked to me like I was an idiot. I stood up to her a bit and she started acting friendly when another customer walked in. Very strange behavior. I will never go back I don’t care how convenient it is.

Rude arrogant and unhelpful will not go again would rather drive the extra few minutes to another place

This place is very convenient to me, it’s located just down the road and much less the hassle than dealing with post office. I’ve used their services many occasions and can’t say enough about the good service I’ve experienced here. The owner is friendly, personable and always helpful. I’ve never had to wait much while visiting. In and out simple and fast.
They have a notary on staff that will cost $ 10 a signature and I’f you need a copy of something it will cost you $ 1. Im not sure what other places charge for this stuff so I’ll just assume this prices are fair rates.

This is a great convenient postal store with all the supplies you need. They have great service and reasonable prices slightly higher than the USPS but worth it for the good service and inconvenience.

This place is lucky to have one star. The 2 ladies are. It helpful and have a bad attitude like they are the only game in town. The owner’s wife and her friend should take a customer service class. When I asked for help they were rude. I can go to the post office if I want to deal with rude and stuck up people.

Very friendly and helpful. It’s not a very large place so during the holiday rush there’s some waiting around.

The woman who helped me was rude and it seemed like I was inconveniencing her. 2 stars giving them the benefit of the doubt. Won’t be going back. I’d rather wait in line at the post office.

Shame on me for not reviewing this place sooner. The closest post office to Foothill Ranch is in Lake Forest on El Toro Rd, so Foothill Post & Ship is Incredibly CONVENIENT when you’re trying to send mail ASAP, and without having to wait in a long line.
They have various types of envelopes (large, small, cushioned, sturdy envelopes for photos, etc), boxes, packing material, and other office supplies you may need for your delivery. They also have a few PO Boxes.
My favorite part about Foothill Post is Lisa, if she’s still there. She is incredibly knowledgeable about Everything to do with mailing. For example, she knew so many alternative ways to ship an electronic device outside the US: fastest, cheapest, etc. She even explained insurance options. The customer service is unlike anything you would get at the post office.
She’s also a notary republic, so that helps a bundle too if you’re looking for one.
The downside is that it’s overall more expensive to ship out from here. I would not suggest buying stamps here, and just purchasing it from Ralph’s grocery store next door. However, you really get your money’s worth in terms of customer service and peace of mind.