Storage Solution

Unfortunately, needed to do an an update on this place. Prices not so reasonable anymore; they recently implemented a policy requiring insurance be purchased for every unit. I went to pay my bill online & noticed a $ 10 increase in the amt due. When I called to inquire about the additional due, the (not-​so-​polite) girl I spoke to informed me of the insurance requirement. I later searched my emails and had received no notification of the change in policy. I paid it, and immediately decided I would be changing storage facilities. I found one about 3 miles closer to our house, for less $. So I booked that one, and headed over to Storage Solution to close my account and clear out my stuff. I was then informed that even though I had just paid for the following month and still had 3 weeks within that billing period, they dont give refunds. Seriously? Ive never had a storage unit at a facility that didnt prorate. So I was out the $ for 2 units for the month since I had already booked the new unit. Yay. So went ahead and signed the vacate notice, and she informed me that I was paid up until the end of the month so if I needed my stuff to be in there until then that was fine. Then we figured out that my husband had brought the wrong key for the lock on the unit, so we had to ask the front office how much they charge to cut it off. I was expecting maybe $ 10? So I ask her, and her response was «well technically we charge $ 20 to do it». Again, seriously? And Im still a little baffled as to why she felt the need to say «technically»; usually if someone says that, its usually followed up with something like «but Ill go ahead and do it for you anyway». But no, not this time. So Im out a month of storage rent, needed to drive my ass back home to find the other key, on top of the fact that they raised rates with no notice-​overall, not a great experience.
I actually ended up getting my stuff out on a different day since driving home to get the other key just didn’t sound that awesome: /​So we cleared out my unit on a Sunday, after office hours. I then receive a call 2 days later from an employee asking if I had vacated because the door to the unit was open and my stuff is gone. Um, yea, I did. He then got a little bit of an attitude and informed me that I was supposed to let them know when I moved out, and that he was about to call the police prior to calling me. Funny how it took them 2 days to notice that the unit door was open and my stuff was gone, when they are supposed to do routine checks of the units. I told him that I had signed a vacate notice, and silly me, I thought that counted as me letting them know I was vacating. He said that it was in my contract that I was supposed to let an employee know as I was moving out so that they can come physically check the unit. I call bull$@!t…how would that even happen if I came after office hours? The girl that was there when I actually signed the vacate notice never mentioned that I needed to let her know when we were done emptying the unit. Plus, about 2 mins after he had left me the voicemail asking me to call back because he discovered my unit was empty, I received an email containing an exit survey from them, asking me to review their service and to keep them in mind for my future storage needs. But they didn’t know I had vacated???
There used to be a manager named Erica that was always there when we came in; she was awesome, never anything but nice to us in the several times we had rented units there. The 3 other employees I’ve dealt with over the last month have just made me grateful there are so many other storage facilities to choose from in our area. They did change owners in January, so maybe there’s an unfortunate correlation.