Quest diagnostics

Facility was clean. Apparently they fixed thier appointment issue. As a walk in i waited well over and hour and watched countless others arrive later and be seen sooner. So i assume all the complaints about not needing an appointment are invalid. There were no names on walk ins when i came in. About 3 names on appointment. But countless people were seen before me that arrived later. So on this date, appointments win. So make an appointment.
I don’t know what to say. Everyone said it didn’t matter if I had an appointment but with no names ahead of me I saw quite a few people arrive after me that were seen before me. Sure it took a long time, but after being called it was easy and painless. I expected a long wait — these things are usually lengthy.

I made an appointment before going. I recommend you do that before you go. I went to get my regular screening. I was in and out in 15 min. Place was clean and staff was great. I couldn’t believe I was in and out that fast. My visit was pleasant.

Just give a visit for the first time, and the receptionist with no smile nor any greetings rudely ask my name and the reason of visit. Then another female with scrub came up front with the same attitude, unhappy face working in there. I will give no star for this lab.

Fast, easy and friendly. I had a great visit, it wasn’t busy. In and out in about 30 minutes.

In and out in less than 30 min. I made an appointment. Receptionist was nice and polite to me and others. Phlebotomist was nice and helpful. I had none of the issues that others had complained about. It was busy, a lot of walk-​in people having to wait. Overall good experience.

In and out in less than 30 minutes. Male employee was very nice and did a great job. Girl at the desk was rude and didn’t seem to care much about anything. Will come back as the guy was very competent and pleasant

This companies’ incompetence is going to cost me my job! I killed an interview at Walgreen’s and was hired in only three minutes. I was then redirected to this hole in the wall for a drug screening. After driving all of the way here, wasting time and gas, I was told by a very rude, condescending receptionist that this location does not do drug screenings, so I need to go to another facility. Unfortunately, the other facilities stop drug screening at 4PM, so I was screwed for the day. Walgreen’s only gives a 24hr window for you to take a drug test, so now I’m rushing today to their San Bernardino location. Hopefully they’re not as inept, unprofessional, or utterly pathetic as this place. Even if I get my test today, it looks bad to my employers that I (unwillingly) waited to the last minute to get screened. Absolutely atrocious. Avoid if you can.

The worst customer service experience at a Quest Diagnostic… they are rude and short with all of the customers

Don’t even try to make an appointment here. They let the walk ins go first. And I agree with everyone that gave it 1 – 2 stars, no need to explain.

Only one good review was a fluke. I hate coming here but have to due to location. I’ve been to other quest locations and they all have the same problems. Slow staff, rude beyond all belief and forget about it if you come in fifteen minutes before their lunch break. they’ll tell you they are done until lunch.
I work in the medical field and the slowness of their techs make me aggravated beyond belief. It takes three minutes to draw blood and they average ten minutes a patient.

Seriously one of the worst quests I have ever been too. The front desk girl was horrible. She was rude. She would call me up and just have me stand there. I thought I was going crazy like «did she just call my name or am I hearing things??». Then she would just speak in such a rude tone like everyone around her was stupid. Every employee there just seemed to want to leave and hated people. 2 stars instead of one only because the person who drew my blood, thought also not personable did it in only one poke. Try the quest on Lemon in Rancho instead.

I’m sorry to see only two reviews and they were not good. I started going to this location not because it was convenient but because I believe I only waited one time. The facility was clean, I never had an issue with an employee. I’ve had one reading there showing my blood levels 5X’s higher then normal which was a bad reading. But I don’t believe that is the mistake of the front desk or the young lady drawing blood. By the way my profile says I live in EL Monte. That is not correct. I wouldn’t drive that far!

Unfriendly unprofessional staff. Unwilling to help out customers with any questions not regarding their office. One Staff member Jackie who is responsible for drawing blood is so cranky and isnt capable of any other facial expression besides angry bitter lady. She has some long acrylic fingernails that in her profession should not be allowed. She is the biggest complaint in this office and when I spoke to coworkers about her they said they are well aware of it. Ive made a complaint about her before because on my first visit she seemed to need a lot more training and those disgusting nails didnt help. Unfortunately very little was done. Sadly this is the only location near my home and I know who to avoid.

This place is terrible, something always goes wrong. The ladies on the front who conveniently have their name tags facing the wrong way were no help.
First time I came they lost my insurance Information that I didn’t carry on me so another day then… This time I needed to have a glucose tolerance test done and you have a child in kindergarten they’ll basically tell me that I’m SOL there’s nothing they can do they can’t see me after lunch either.
They couldn’t even help me figure out another location that might accommodate me.
If you NEED to go here make an appointment otherwise your invisible to them

If I could have given this place a minus rating, I would have. First of all, most of the employees’ faces look like Zombies. Secondly, they look like they just rolled out of bed and would rather be in bed. I took my 12 year old son who is quite the expert at getting blood draws due to medical issues. The woman who did the draw was very rough and he was just about sobbing when we left there. In all the times he’s been drawn other places, he never cries. If you can, stay away from this place. I wouldn’t have gone except CHOC wanted me to go to a Quest location.