Lowe’s Home Improvement

I wouldn’t go as far as saying the customer service is horrible, but the gentleman who assisted me ended up having me chasing my own tail.
Went in looking for a specific spray pump and asked the man working in the gardening section if they had the specific one I was looking for. He said that he didn’t have it in his section but to check the outside gardening section. I went and they had nothing remotely close to what I was looking for. Went back to ask if they still even carried it and he replied he didn’t know. Ended up searching online to find that they had it available at the rancho store. He was friendly enough but kindness and product knowledge are two separate things.

Went to lowes to get carpet and they sent someone to my house for 40 dollars to measure multiple rooms in the house. SUE called and let me know that their measurements had came in and to come and choose the carpet I wanted. I came in saw Sue, chose the carpet (which she wasn’t helpful with at all trying to make my decision) and asked her for an estimate on how much everything would come out to based on the measurements. She gave me an estimate of 1,000. She calls back a few days later saying that that it turns out it’s going to be 1,500! She was off by 200 square feet! She didn’t even apologize for her mistake! Never again, instead got my carpet through Costco.

Normally I would have let this slide and move on especially after my money was refunded. However, it would be damaging to Lowe’s as a corporate body if I don’t express my experience or better still this might be helpful for lowes in their quest to continue to improve their customer service. We just moved in to the arena and we have tons of home improvement to be done. I went to lowes to get some pieces of wood for my Garden, but I was disappointed by the service I received. The Tall white male with ear rings at the Garden area was a total disaster. He also serve as the cashier. He was not professional, he was on his phone, and he couldn’t answer a simple question. I had bough some pieces of wood a day before and u went in to buy some more but the price changed. So I asked him what happened with the prices from yesterday to today. He was sarcastic in his response and was just looking at me like a deer in the headlight. I asked him again bad he respond by saying I DONT KNOW, MAY BE. He acted like I was disturbing him because his phone was going off and I can tell he was more interested in talking on his phone rather than helping a customer out. Sorry lowes your competition is down the street and I have taken my money over there for my home improvement. Shame on that tall guy with ear rings on in your garden area. With his attitude I hope lowes will not lose another customer like me.

I have been to 3 Lowes looking for a laminate flooring. I spoke to customer service over the phone last night and was assured the item was at this store. I purchased it over the phone.
I arrive today to pick up my order and they don’t have it. Can’t find the product anywhere. No one knows anything. I’m so pissed! What a bunch of incompetent folks. And Corrina is rude & thoughtless.

Worst store for price match
They refuse to match a sale item at home Depot
I call costumer service and they say they do but is up to the store, I called the store and they said no. I called the Rancho store and they said yes. I don’t recomend going to the Fontana store

I’ve been a long time customer of Lowes in Rancho Cucamonga. I recently moved from Rancho Cucamonga to Fontana.
My new home is less than 2 miles from the Lowes in Fontana, so I switched my allegiance from Rancho to Fontana.
First the selection is not quite as good as Rancho. Whenever I go online to order something for my new house, Fontana shows it’s either not in stock or they have a limited supply. I check Rancho and they have it. No need to order it and wait.
I recently purchased a new Dishwasher for my new home and was told it would was a special order. I ordered it online and was later called by the Fontana Lowes and told I need to come in and sign an installation agreement, as dishwashers were a different installation. I explained that it is a brand new home and dishwasher and that I’m merely upgrading.
I made the trip to Fontana and had to wait for the appliance salesperson to draw up the contract. I’m ok with the wait, but not when I’m told that it would be ready when I got there.
The installer called and we set an appointment for the inspection. The inspection took all of 15 minutes and he verified that we «were good to go».
I was then told I have to return to Lowes to pay for the balance of the installation, once he turned in his inspection report. I did and another 15 minute wait while they pulled my records.
The appliance dept. representative told me that it looked like my dishwasher should be available for installation around the 25^th. This was the 17^th or 18^th and that the install dept. would be in touch with me then.
Today, the 25^th and no call. I called and verified that my dishwasher was indeed in the store and to expect a call by the later part of the day. I could expect to have it installed next week.
I bring this all to light, as I had the same dishwasher installed in my home in Rancho and never had to make an inquiry. They always called me and kept me abreast of what stage of the process they were in.
Another week and I may have my dishwasher that I ordered 3 weeks ago.
I am changing my allegiance back to Rancho Cucamonga, as I feel that the level of customer service in Fontana is severely lacking

Customer service here is horrible. Why is that there is 50 employees running around but no one can help you in any department. Stood around while they called someone in seasonal for 15 min… No one knew where the guy was, everyone bad misinformation about his whereabouts. Why not just help me while you are standing around calling for him. I wanted a tree. That’s it. Nobody could help me. Guess I’ll stick to Home Depot.

To whom this may concern:
While shopping at your store #1700 in Fontana, CA on 12÷3÷2015 I made a purchase of $ 100.99. As I was checking out I asked the cashier if I could use my veterans discount. She asked for an ID and I told her the military does not issue ID’s unless you visit the VA for medical issues or if you retired from the military. Fortunately I was not injured in the military so there is no need for me to go to the VA and I did not retire but I am a veteran. I offered to show her a picture of myself or my original dog tag that has my social security number on it. She refused and said that I must show her an ID. Again, I explained that veterans do not received an ID when they are discharged. She repeated that she needed to see an ID. She could’ve taken the initiative to call a manager or get clarity from an associate, however, she didn’t and continued to ask for an ID.
I understand she was going off of the Lowes company but please be informed that the military does not issue ID’s when you are discharged unless you retired. Second, with people standing behind me in line I was embarrassed that I had to try justify my service and I was continuously denied. I almost left all of my items at the counter and walked out but the only reason why I didn’t is my wife and I finally found a tile that we liked for our bathroom. Lowes is one of the very few retail stores that offer a veterans discount which is why I shop there when making large purchases. Most of the time when I shop there I don’t even bother asking for a discount because I don’t want to take advantage. Again, please know that the military does not issue ID’s when you are discharged and it would be great if you could amend your company policy.
Thank you,
John Lopez
US Navy 1995 – 1998

It took awhile to get some help. But employee Sean was very helpful to my questions in Lawn and Garden kudos! to him,

Came here to pick up a trash can. They do 10% military discount just like Home depot.
We picked up a $ 99 trashcan that was misplaced at a $ 79 spot, when we took it to the cashier she told us the actual price, and when we went back to double check it, the store manager walked by and asked us what happened. He told us is common that people misplaced item and he gave us the $ 79.99 price.
Everything was great but the cashier seems to hate her job, and it was pretty easy to tell.

Worst customer service. It’s like you have to beg to buy their products. No one around to help and employees are rude when you ask for help.

I read several bad reviews and hesitated to come in this store.
I desperately needed a metal fan. I called to see if they had any in stock. I talked to Ralph and he found one and put it up front and quoted the price. When I got in the store and went to customer service the fan was actually $ 30 more. After talking to Ralph he honored that price.
Thank you Ralph for great customer service.

Horrible customer service waited a good amount of time for a medicine cabinet as the guy in that section complained that he was supposed to be off at 2. Lady at register Perlita (I think that was her name) arguing with customers on the line across from her check stand. Hard to find anyone on the floor to ask for help! Much rather drive to Home Depot

I’m not the kind of person to Unilocal everything I honestly don’t even Unilocal.This was the worst service experience I’ve ever got. We actually just remodeled our kitchen about 3 months ago. So of course we bought new appliances. We actually had bought our fridge from HOME DEPOT. (Best experience) but ended up going to lowes since its right down the street from me we bought a stove we actually got a good associate he knew how what he was talking about and everything. The stove was about 1400 nice new stainless steal stove. We were told it would take 2 weeks due to special order. Well those 2 weeks turned into one week more, then another week then a month!!! No one ever bother to call us and let us know it was on backorder. We were the ones calling special services to get help and get an update. Here we are 2 ½ month later with no stove. I called on Monday and I was told I would get it delivered tomorrow and I would receive a call between 10 – 2. Then I get a call later saying we will deliver it on Wednesday. Of course I said no! I mean how much longer do we wait? So here we are Tuesday it’s 4pm and still no call. I went to lowes and wanted to know why it wasn’t delivered? Well turns out my stove came out damaged! Minor damage nothing big so I decided to go ahead and keep it. The associate advised me it would be delivered tomorrow. So they came just to drop it off. No installation done or anything. I mean really? We waited this long and still no help! Amazing how this store works! I honestly didn’t think I would be going through all this. I should’ve just kept my service with Home Depot. These guys work great, they came installed and showed us how to clean the filter, the ice everything…

Bad customer service… staff are not helpful… no smile no greet… long wait .very poor customer relation! management should improve your staff! Poor rating… just go to home depot with excellent service don’t waist your time in this place!

Bought a microwave from you guys have only had it 3 months now. it’s broken down four times. Everytime I call you refuse to give me a new microwave you just want to fix the junk you sold me. Every time it brakes I have to wait two weeks for your service guy to come out to fix it. this time its been broken for three weeks now and every time I call to see what is going on I am told that the wrong part was ordered. So I am still waiting for it to be fixed. This microwave has been broken longer then working since I’ve had it. And what really got me was your repair guy told us that it’s going to keep breaking he can’t really fix it. He says he has to come out 6 times before he can put in a request for a new microwave. It is horrible the way you treat your customers and I just bought all brand new kitchen appliances from you guys I wish I would of spent my money at Home Depot

Came yesterdaazy looking for appliances. Came back today for a stove. A very good price and what we wanted. Kevin in appliances assisted us both days. He was very friendly and made a sale. Thanks Kevin! Should be getting it delivered and installed Monday. Purchased a warranty and used my new Lowe’s card. As long as the delivery and installation goes smooth I am super happy.

Big disappointment! First thing is the prices. I bought two cinder blocks @ a 1.40 ea. priced them at Home Depot @ .80 cents ea. really? Then I have a real problem with Lowes customer service, or lack of service. Omg. We needed a price check for an item when checking out. No one came to assist so I walked back to get one with a tag. I couldn’t find one so I walked back and was then asked by cashier to go back and take a picture of price. I refused and question where their employees were. How annoying! Now my question is where does the money go that they over charge on their products? Well, it doesn’t go to training on customer service!

Don’t bother trying to get anything delivered from here. They will schedule you with the wrong carrier, not let you know they’re not coming until you call and not be able to deliver the day you schedule it. Even after you take the day off work. Looks like I’m a Home Depot customer now.

Came in looking for a particular light bulb. An older gentleman offered to help me. While helping me he asked every customer he saw, if they needed help. He was FOCUSED on helping everyone and everyone. The funny thing is, he didn’t seem very friendly lol