AT&T

I was an AT&T customer in Washington state (small basic cell phone service) and in California (slow and unreliable home wifi service). I finally called to cancel my service December 15, 2015.
Let me just say that they are on par with T-​mobile, Verizon, and other money loving cell phone companies!
Sure they have newer and nicer looking work terminals than T-​mobile does but does that really matter when the negative money loving traits among all the top over-​charging companies are more or less the same? For the hefty profits that they make for their shareholders you would think they could hire better employees and pay them a living wage as well, wouldn’t you?
I was so pissed at my lousy service that I couldn’t wait to dump my AT&T router equipment at this store in front of the closing male manager, Rene.

My son gave me his old 5S, I had a 4S. Went to this store for the first time, Steve greeted me at the door, I explained what I wanted to accomplish. We sat down, he sold me a SIM card, installed it, transferred my contacts, explained in detail, everything he was doing. He answered all my questions, (there were a lot of them), transferred pics and some other stuff, explained how to get the rest of the data and install it, again in great detail. Thanks for the great service!!!

Worst service at any at & t store I’ve ever received… Manager Antice or whatever her name was, black female dressed totally sloppy and unprofessional wasted my time. For as much money as I spend in this store this lady refused to exchange my phone charger and said it had physical damage! Wth do u think I chewed it… I know how sales work! U don’t want to replace with your inventory! I will cancel my contract and take my business elsewhere…

I came in yesterday to setup a brand new account. My sales rep was Jerry. He was incredibly helpful and I had a great experience.

I initially set up my service with these people on the conditions that I would be receiving an employee discount. I opened up two lines and a paid my bill on time every time. I’ve also open up U-​verse and wifi service with AT&T it’s my fault really for continuing to do business with these guys. The Fontana store has been nothing but an issue I’ve not received my employee discount and every time I call the store I get empty promises. The management and employees are useless. I hate to say it but that’s been my experience so far. Like most things in Fontana it’s been a total disappointment.

The worst place ever.
Bad staff
They just want to steal your money.
They only care about your money

Needed to come in three separate times to get decent service. They kept giving me the run around when asking about different plans and prices. I felt like I was bothering them. Really poor customer service. Finally the third time was a charm. I think I’ll stick to calling the customer service line from now on.

We wanted to transfer a phone from one account to another and they told us that there was going to be a fee and it would take several hours… Then they gave us a hard time about being only an «authorized user» and not an actual account owner, when as an authorized user you can do anything the account owner has the power to do except change the password or something like that… But when we wanted to add a line they didn’t care about any of that… Kinda sleazy place

Horrible service I came in a few minutes ago and Christa gave me the worst possible service
Because of her and her attitude she represents AT&T and I want nothing to do with it after the way she handled a simple task.

Ask for steve! He straightened out my plan
, wasn’t pushy at all and had enough patience for us. He took his time and was very knowledgeable. Thanks Steve

Why do I need an appointment just to buy a charger.?? Are you fucking kidding me? This is unacceptable. The representative told me there was a half hour wait but I told him all I want is a charger. All you have to do is scan the charger, charge me the price and that’s it. It’s cake not a fucking maze. Then he advised me to make an appointment… Really? I need an appointment to buy a car charger? Wow! Worst service ever!!!

Blah go to another one wait is ridiculous

Their helpful sales people in this store
They don’t all know their plans & stuff they should know but they try

We have been having AT&T U-​Verse Cable issues since we signed up 6 months ago– Very frustrating when you hardly watch TV but when you do you cannot because your cable is scrambled and flickers on all stations. This doesn’t happen all the time but enough to really upset you– specially since we all know how expensive cable/​internet is to have monthly. Long & the short of my experience, last Friday they sent a tech out to see what he could troubleshoot and he was one of the nicest & helpful guys, he spent a couple hours troubleshooting even though the cable was working fine at the present moment but he exhausted all resources and gave suggestions to solutions on how to ultimately fix our problem. Two days later Sunday evening we finally turn on the TV to watch football and sure enough the cable was flickering and we were not able to watch the game, pretty annoyed– Called Monday and they sent another tech out who was also extremely helpful and was able to change out our equipment and figure out the problem… Thank you for hiring knowledgeable & professional technicians, it was a pleasure meeting these two gentlemen.

I went in to pay my bill with the ATM looking thing like I always do but it was broken. They took my name and said ok somebody will call your name and help you. It took 17 min for them to call my name and I’m not just saying this there was 8 people working and not one of them stoped talking to eachother to help me or the 3 other people who were waiting to hear one of those asshole call our name.

Came here during Thanksgiving weekend to get a new iPhone 4 after my first gen. iPhone finally died the week before. I missed my Unilocal app!
This place is a little oasis along an otherwise dreary strip of Route 66 that passes through Fontana.
Despite being here on Black Friday I didn’t have to wait long or worry about getting trampled to death when the store opened. The space is relaxed and very clean.
Martin helped me out and he was very professional and helpful. I didn’t feel rushed and he took his time explaining how my phone plan would change now that I was going to have the new phone. I really appreciated that he volunteered to transfer my contacts from the old SIM to the new phone.
The next closest AT&T store is at Victoria Gardens but this is a nice alternative if you don’t like crowds or a high sales pressure environment.