Werner Property Management

Susan is a great property manager, always very responsive any time we called her and needed anything when we were living in one of her rental properties. On top of that, she is super nice and very professional. No complaints at all!

I am an owner that used Werner Property Management to rent out my 2 year old condo… I am very unhappy. I had to let Susan go this weekend. My tenant told her there was an issue (clog) in the sink and she did NOTHING about it.
I paid her every month to field these issues and let me know about them (it was in our contract, i was supposed to get a call if there were any issues), yet, at 9:00 at night I AM THE ONE that had to drive 25 mins to my condo and deal with a massive water leak, I had known nothing about
…I was there until 1:30 in the morning dealing with it… so bascially
I PAID HER TO RUIN MY CONDO! ~her lack of caring, even tho my tenant emailed her several times concerned about the water, caused this issue to become larger and larger everyday she was lazy, and did nothing.
After ²⁄₃ days my unit had extensive water damage, and the water was leaking into the garage under my unit and all over my kitchen floor, and cabinets…
…all she needed to do was call a plumber or call me (the owner)…I would have notified a plumber and this would have been taken care of… but instead she did nothing and now there is about $ 3,000 dollars worth of damage and my tenant couldnt say there for a few days due to the noise of the water removal fans that were used…
I am reporting this company to the BBB… it was her job to call a plumber or call the owner… for days she did nothing and it cost me my wonderful almost brand new condo…
Susan’s response when asked why she didn’t do anything says it all, «I didnt think it was a big deal»…well it was a $ 3,000 dollar BIG DEAL TO ME.
SHAME ON YOU SUSAN~