Total Wine & More

What happened to the friendly customer service that we once had when the store opened now when you walk in employees would try to avoid eye contact so that they will not say hi to you I am a frequent customer and I have noticed the change of customer service and customer greeting it has been going down quite disappointed one of the reasons why I like to shop at places is the human contact Smiles greetings the quick Chit Chat the Hi how are you can I help you with something not for me to walk around the store and try to find somebody for five or six or seven minutes to help me out with something I need I sometimes feel like going up to the manager and saying can I get one day training your employees to to smile and greet customers it’s not that difficult it’s actually quite Pleasant it makes your day go by quicker and at the end of the shift you might feel happier not to mention that you might make some friends along the way

Impossible to get help even when you know what you want. (More than on the shelf) 3 people wandering around in white shirts, ignored me. Their mailer ad is 150% entireley misleading unless you read the very, very fine print. They claim to be cheaper than Costco and I believed them. I found 1.75 L of Bullet Bourbon $ 4 cheaper at Costco. I drove back to TWM and asked for a refund once I found out Costco was cheaper, they refused to refund my money and issued me a store credit, meaning I HAD to return to their store! They are scammers.

Total Wine & More has a fantastic selection of beer, wine, and spirits. It has probably the largest beer selection in Folsom, with many craft, macro, and imported options. I love browsing the beer aisles and choosing single bottles to create a mixed six-​pack of brews I have not tried before.
The downside of Total Wine & More is that the service is just so-​so. For such a large store with a vast selection you would think there would be employees wandering the store to help customers find certain items. This is rarely the case. The cashiers are also not very friendly (with a few exceptions).
Check the advertisements in the mail for valuable coupons and discounts!

Getting ready for our big holiday party so we were here to load up! The service is nonexistent. I asked for help on whiskey choices and the gentleman responded with «I don’t drink». Really? Well that’s great but at least know your product and what sells and how it’s rated. After that I was basically on my own to wander aimlessly with no assistance. The next highlight was checking out with the «not a friendly bone or smile on her face, bad attitude» check out girl. Next time I’ll go to the Nugget, pay extra, and at least have a good time doing it.

Easy to sum this place up:
I was asked by 3 separate individual employees if I needed help while looking at different alcohols. One I told flat out no I’m just looking then he stood there arms folded and just looked at me like some pedo at the play ground.
Finally go to check out and there were 7 people in line. Five others quickly queued up before someone else
showed up. Then the pedo dude walked up to some central booth and just watched the other employees do their job.
I’ll stick to Bel Air for quick service and less weirdos.

A toy store for the spirits! Staff is friendly and helpful. I prefer TWM over BevMo any day of the week. Good on ya mates!

Very clean store with tons of different selections to choose from. Great prices, too. I just wish the employees were a little more friendly.

Ordered some (very rare) beer that happened to popup on Total Wine’s website to be picked up at the Folsom store. It was supposed to be ready by a certain time the next day. That time came and went, and I never got the ready for pickup e-​mail. So I call Total Wine, they call the store, and the store says that they have the beer, but they put it on hold for another «customer», even though I already paid for it through the website. The store claimed they tried to call me (they did not) to let me know that apparently another «customer» somehow claimed my beer (which again, I already paid for), even though the phone rep said she didn’t think this was possible.
All of which is to say, basically, that a store employee decided they wanted my beer (not surprising since it’s rare) and so they took it without bothering to notify me, and now I have to wait to get a refund back on my bank card for product I never even received. Very lame. Very shady. I won’t be shopping here again.

I ordered a keg of beer. I was told it would arrive in four days and they would call me when it arrived. They never called. I called on e 5^th day. No apology from them. I was told it would arrive in 2 days and they would call when it arrived. Again, they never called.
I really don’t think they have anything to track or manage orders. Epic fail. Do not rely on them for orders.

So this 2 star is for the employee who helped me today. This place cards you every other min. I got carded 3 times while I was in there for 30 mins. As I’m done shopping, I was in the store and I asked this girl at the checkout if the wine tool made a certain sound, before answering the question, she said rudely «can I see your ID?» I showed her my ID and then she answered yes I think so. Like you couldn’t of answered my question, and then when I checked out you could of asked for my ID? Did I have to be 21 and up for you to answer a question? Like would you gotten written up for answering my question before carding me? Common sense people!

I used to go to BevMo all the time, until I found this place. It’s Toys R Us for adults. Great selection of liquor and beer at pretty decent prices. This location used to be a Borders bookstore, and they filled every inch of it with alcohol. Good stuff, keep it up.

Brittany helped me for three day, a ton of questions for my party of 100 and always with a smile. I will be using Total Wines again.

I’m not sure what happen to the smiling faces and welcome when coming in, but they are gone. The last 3 times I’ve been in, I felt I was bothering the clerks when I asked for help. When you first opened, I wouldn’t get 10 feet before being asked if I could be helped. The teeny boppers that you are hiring at the cash register need a training on customer service as well. I should not be the one saying «hi, how are you» first… happens every time! Your wine isn’t cheap enough to act shitty, burnt out, and put out to your customers. I think I’ll try a competitor next time to see the customer service is any better:)

Oh Total Wines how your Beer department disappoints me. It’s not that you have a huge selection, but the fact that I have to check every beer I purchase from you because most are old and outdated. I love a fresh IPA but when I find beers bottled from 2013(and have accidentally bought) malt bombs it literally leaves a bad taste in my mouth. I unfortunately got a 50 dollar gift card for Total Wines and wish I cost cash instead, because I could have went to Costco across the street and purchased fresh beers for 3.50 cheaper each! I guess the alcohol and wines are what they specialize in, or it would be called Total Beers. Oh well! Guess I’ll stick to my local bottle shops like Final Gravity who keep fresh, up to date beers cold! Sad such a huge place doesn’t have a better beer rotation. If you like Aged beers like stouts etc. search in the back shelf you might find a gem.

First off, I love this store, I can always find something new to try and enjoy browsing all the wines while by husband browses the beer; so when it was time to order drinks for our wedding we knew we wanted to order from here. Too bad they dissapointed me in every way for the wedding order.
I called on May 7^th @ 9:15 am to place the order to be picked up on May 23^rd. We had asked in store what was the best way to order (phone or online) and when to do so; we had been informed that over the phone is best and to do so with about two weeks before the wedding. No problem! As I said, I called and spoke with a man (I did not get his name but I did write down the date and time I called). He took my order, and when I asked for a confirmation number he said there is not one for phone orders, and that they would call me when it is ready.
Saturday, May 23^rd, the day that it was suppose to be picked up, I called the store to check in and see if they had an estimated time that it would be ready. The lady I spoke with said they did not have an order, and panic set in on my part. She asked what the order was (½ barrel keg, 20 bottles of wine & 5 bottles of champagne) and said there was no order placed that she can find. She put me on hold, went and found a keg and said that was ready but a manager would call me to figure out the wine. About 15 minutes later the manager called and said she was grabbing the wine and had to go to one other store to get one more bottle of wine and it would all be ready after 11 am. I was happy with that and called the Groom to let him know to grab it after 11am.
My Mother-​in-​law went to pick it up. She drove to Folsom, an hour from her house, to pick it up for us. She came all the way back home when they realized that Total Wine never gave her the keg. The first thing the lady on the phone said was ready for us… so the groom called and they said they could deliver one to us the next day, the wedding day, and there was a little back and forth about what could be done to get the keg to the house. From my understanding someone delivered it that day up to the house. I am disappointed with the entire order process. I had high expectations and was excited to order from them, but was let down. I will still show there but will not be placing any large orders through the phone process again.

The selection is five star. The prices are five star. The store set up /​décor is also five star.
The service… two star. Did they go out of their way to hire people with awkward personalities who don’t seem to want to help customers? Then there’s the fact that some numb skull decided that they’d put the shopping cart return stalls half way across the parking lot rather than in the front… FAIL. Come on people… You’re a decent manager and a couple of decisions away from a great store. I’ll keep shopping here for the selection and prices. Best beer, wine, whiskey selection anywhere in the Sac area. There’s room for improvement on the service level for sure.

Love this place! They always have fresh new brews aplenty for purchase and the staff seems really knowledgeable and helpful! I haven’t seen any really good sales, but the prices are on par with the market so I can’t really complain.
However, I’ll continue to purchase my wine at bevmo or Safeway during a wine sale instead of splurging full price on the same bottles here.

Wow… talk about selection. Rows and rows of wines of all varieties, craft and macro brews, liquor of all sorts, sodas, cigars, snacks… This place has it all, from exotic water from Ireland, to exclusive champagnes from France and everything in between.
As a self-​proclaimed, avid beer «snob» I was very satisfied with selection at this Total Wine, as well as their prices. There is a down side though. This store is so big and a lot of times I would find myself not knowing where to look. Sensory overload you can call it. They try to keep things clean and organized and mostly it works, but I didn’t see any TW&M employees walking around to help out the customers. Maybe it’s my fault for not liking wine more? Probably the wine section is better covered then their beer. Also, if they could make one other thing better I would appreciate brews organized by the brewery and not style.
You will be able to most likely find what you need at Total Wine, unless you are this hardcore wine or beer geek. In that case, Total Wine might not cut it as it is not on the same level as the best specialty bottle shops you can find in the City. This goes only for bottles that are truly hard to find, as they have everything produced in normal quantities in stock any time. With beer, that fact might be somewhat hit or miss because I bought some bottles here that were way past their prime. I guess you can blame it on the brewery too that they don’t print the date on the bottle.
For everyday purchases and selection, combined with lowest prices around, Total Wine might be the best option in Sac region. The lack of better customer service and better care towards the shelf life prevent the 5 star rating. Still, for 99% of the customers the selection at TW&M will be more than sufficient. And for me? Unless I am looking for Alpine Brewing bottles, I am perfectly fine with Total Wine too.

With my refined tastes and classy lifestyle, it’s hard for me to go to places like Bevmo for drinks. Luckily, Total Wine is a new addition to Folsom that is catered for sophisticated people like me. There is an amazing assortment of wine/​beers here. The staff is super helpful and knowledgeable when it comes to finding a wine that fits your taste/​price/​food pairings. They also have wine tasting for only 10 cents which is well worth it.
My favorite part is actually their large selection of single bottle beers where you can make your own six pack. From beers found around the world to some from smaller breweries in the US, you can easily try out some of the interesting beers they have to offer without buying a whole case. Only gripe is that it can be difficult to find beers here because the selection is so large. Pinkies up Folsom, you don’t have to buy your alcohol from 7 – 11 anymore.

I’ve known that this store had a location in Roseville for years now, but I had never gone, because frankly, I assumed that it was exactly the same as the competition.
My friend and I stopped by the new Folsom location the other day immediately after shopping with the competition because we saw the «Grand Opening» sign while driving by and wanted to see if there were any specials.
It turns out that not only do they have way more than Bevmo, but their prices are cheaper. I haven’t verified this, but my friend claims that his favorite whiskey (Bookers) is $ 40 cheaper at Total Wine, and it wasn’t even on sale. Their cheap chuck is even cheaper than Wal-​Mart.
My friend said, «I think we need to come here six times,» and I said, «Yes, per day.»
We came back on Friday for some beer sampling, and the men pouring the samples seemed very knowledgeable and passionate about the product. I noticed some lunch-​hour sampling as well. I think I need to come work here.
The bathrooms were nice and clean and well-​stocked, and the cashier was awkward but very friendly.
The only thing I found disappointing was that with such a huge wine selection, I would expect at least a small selection of cheese, but there was none to be found.