Marshalls

Marshalls is a love and hate type of relationship … Why you ask? Because well … lets start off by saying that the clothes they carry here ⁵⁰⁄₅₀.
The racks are all scattered out by different name brand and diffferent discounted prices that sometimes you dont even know if that is the right price to start off with because everything is all over the place, That is the bad thing about this Marshalls that it is not always organized. Things are all over the place especially while you are waiting in line things are all over the floor and mis placed all the time.
You know all those clothes that you think to yourself «I would never wear that «Well those type of clothes are here. I have seen clothes that i thought to myself «Wow i didnt even know that brand existed «or «Who the hell would buy that and wear it out ?» This goes to the shoe collection also. The good thing about this store is the prices but you have to be careful because sometimes the clothes are misplaced in different racks. Plus this Marshalls is huge and very spacious but lacks décor and is very dull.

My wife and I are in Flushing quite often on the weekend. So we stop here from time to time to pick up opportunistic home goods, maybe some clothing, etc. The store, like all Marshalls stores in New York, is disorganized. The lines are long. But that really hasn’t been an issue for its. Its expected.
Our last customer service experience is the reason for the one star review.
Some weeks ago we picked up a shirt for $ 13 at another Marshalls — the one on Northern. We bought other things on the same visit totaling around $ 80. After getting home I realized there’s a tear in the arm of the shirt. The tags were still on so we thought no problem. We’ll just return it next time we’re in Flushing.
So this weekend we went to return it. When we brought it up to the counter the cashier scanned the item and then went to talk to the manager. The manager and the cashier were looking for something for a while and rescanning the item. Finally the manager came over and said she can’t accept the return because the tag doesn’t match the receipt. I stopped and took both the tag and the receipt and looked closely. The number on the receipt and the number on the tag (as well as the price on both) matched exactly. I pointed this out.
At this point the manager started to explain to me that the tag had been switched and that the item didn’t match the item description in their system. Now my receipt didn’t have an item description at all. It just had a department. The tag was still on it. It was one of those cardboard with a plastic piece through it tags. So I asked why this was my mistake and why the return can’t be done — obviously if Marshalls mis-​tagged something that’s a Marshalls problem.
Next she accused me of switching the tags. This is where I got upset. There were too many things wrong with this idea. First there’s the thinking that I went through all the trouble of switching the tag onto the least expensive item on my receipt from… some other Marshalls item I had from another purchase? Or I went and found a random tag in the store? Or I can print Marshalls tags? Then I went through the trouble of actually tagging the item because maybe I have one of those tagging things and I do this all the time? All for a small percent of my entire purchase? I asked her what makes more sense: that Marshalls made a mistake tagging the item or that I was trying to rip them off for $ 13. Keep in mind I already waited in the infamous Marshalls line to get to the register. Her response was «people do it all the time just for $ 2».
She ended up giving me a «courtesy» return after making a scene about how I was trying to rip them off for $ 13. After this whole incident I talked to Fernando, the store manager. First, having a conversation with him is impossible. He doesn’t pay attention to you when you speak. But I tried. I repeated myself a few times. The only thing I could get out of him is that in the one year he has been with Marshalls, there has never been a mistakenly tagged item or a problem in the Marshalls inventory system that could cause a mix up like this. He honestly believes that all customers are malicious and that when they bring back defective items, they are swapping tags on the items to try to rip the store off for a few dollars.
I understand policies. I understand there are customers who try to rip off stores. But part of customer service is handling a situation that could be the store’s mistake tactfully and working with a customer to figure out a fair solution. It was pretty obvious in this case that we were not trying to get $ 13 back on this shirt. Given how often the staff claims people come in to rip them off for small amounts of money, I would bet that there are systemic issues with the Marshalls inventory system that are burning both the store staff’s and customers’ time. Rather than investigating these issues, the staff finds it easier to just make up fairy tails about evil bands of $ 2 bandits who come in, buy things, meticulously swap around store tags and then come back and wait in a line to return them on at a time. Its complete insanity.
The management at this store doesn’t care about customers. The staff that I encountered has been grossly misplaced into the wrong job and would be better suited to running bag checks for outside food at a movie theater or some other job that requires a high level of mistrust.

Store is very unorganized! I saw some shoe so wanted to really get but I couldn’t find the other pair. Also thet only carry one size usually so its frustrating when you pick up something and you like it and its the wrong size but they don’t have your other size you need.

It’s a Marshall’s, so you can’t really go wrong there… I have seen worst or better ones… This one is a convient location with all the other store around it… It’s not very organized I give that a 2… Many of the items are not where you mighty find it. But they do pack a lot of stuff clothing wise into this Marshall’s. Don’t go on the weekends afternoons, there are a lot of kids that play with the toys. The thing that I wished they can do is open up the area by the cash registers, it’s very crowed and especially when there is people and carts and kids standing that it’s hard to get to last register on the left side. Over all they do have good sales section. Location wise I give it a 3.5 it is in flushing after all.

Not a bad Marshall’s. I am comparing this to the Marshall’s in Rego Park. This one in Sky View is pretty big and runs deep. Loads of baby clothes too! Uniqlo opened right across from them and it seems like Marshall’s is about to put them out of business. There’s good variety and wearable sizes here. The lines move fast and parking is free for the first 3 hours!

I don’t know who is worse, the customers who throw everything on the floor and don’t place items back or the employees who yell at customers in that standard «ghetto» yell. This place reminds me of a ghetto high school where both students and teachers are lacking.
The lines are crazy long but go fast enough but you’ll have a much better experience if you have time to kill and randomly find items you like rather than go in with limited time with specific items on your shopping list. If you go with the latter mentality, you’ll end up frustrated. This is not a store to visit when pressed with time or looking for something specific.

This Marshall’s is located in Skyview Mall in flushing NY. Compared to the Marshall’s in Rego Park, this place is amazing. There is a line, but not too long. And the place is well kept and organized.
There were many selections for clothes and shoes. I would definitely come back here.

Why should you come to Marshalls?
Travel Neck Pillows. They are only $ 10 bucks here. If you buy the same ones at the airport… they’ll run you $ 25.
High Thread count Bed sheets — I’ve found 800 thread count sheets for $ 50. You won’t find a better deal anywhere… not even on the internet.
Discounted knick knacks… there’s a section for all sorts of junk paraphernalia. I found a great waterproof bluetooth speaker for sale for only $ 30.
Electronic accessories — they are super cheap here… much cheaper than the kiosks outside.
Worst part of this place are the long checkout lines. So long!

SWAMPY MARSHALLS — By Agent M
I knew not what to expect,
When I stumbled upon this godforsaken land.
As I rummaged through the racks,
Some clothes appeared unattractively secondhand.
Another chipped plate!
Is this also where ceramic goods come to die?
No sooner had I walked in here,
I was ready to say: «Hasta la vista,» and «good-​bye!»

Every time I come to Marshalls I ask myself why I’m here? its always so messy and junkie. Since this was my first time at this mall and I was looking for snow boots I decided to see their selection. Everything was so messy that I walked right out.

This place is pretty typical. Nothing outstanding, and nothing that kills it.
Getting here is easy enough on foot. Driving into the parking lot? Forget it. This center’s parking lot is by far the worst. The DMV should also have a common sense exam to go with getting a license because some of these people really shouldn’t be behind the wheel.
The ultimate variable isn’t the inconsistent service, but the FOBs that will destroy this place on a daily basis. I’m not sure why so many of them think they are above common courtesy. They blatantly just leave shit all over the place, often knock stuff down and not even pick it up. Thank you, please, and excuse me do not exist to some of these people. The sense of entitlement these days with these people is disgusting.
It is because of the people you will encounter here that drags this score down. The service is what I would expect from a place like this. But the inhabitants make it that much worse.

First of all, female employees walking around with their entire bra showing through their sheer shirt should not ever complain about their job. Start with getting dressed before you leave the house and maybe other people, including your employer, will have respect for you.
I don’t have high expectations for any discount store (after all, you get what you pay for), and I’ve been to multiple Marshalls in the NYC area and none of them are well-​kept, but this place is just unreal. I was shopping in there well over an hour. Children were running around almost the entire time (one of them almost crashed into to me full speed) and nobody made any announcement or told any parents to get their children under control. Really? Merchandise all over the floor, it looks like a tornado went through. Seriously, it’s a fire hazard. No customer service on the floor whatsoever. Any employee you may happen to encounter will ignore your request for help, if you’re lucky. After 45 minutes of waiting on line (there were only about 8 people ahead of me) I wanted to get something on layaway. But they wouldn’t let me because it was 10 minutes after closing time. Like it was my fault I just spent 45 minutes waiting on line.
When I finally got home with my one item, it was broken because the fragile item wasn’t properly packaged. Thankfully they didn’t counter when I disputed the charges on my credit card.

This was my first time in the mall and this Marshall’s. My mom and I were looking for some shoes and we were disgusted by the condition of the shoe department. It was just deplorable. Shoes were scattered everywhere and you couldnt find a complete pair when you were able to find something. I couldnt believe I was in Marshall’s and the store was empty. I saw a salesperson cleaning up the clothing section of the store that looked neat but there was no attention given to that poor shoe dept. That visit left such a bad taste in me I wrote to their Headquarters so someone can visit that store and make some serious changes immediately.

I love stores like this, name brand things marked down. I came in here really wanting to love it. I really did. Well, this is by far one of the worst Marshall’s I have been to. Its SOOOO messy. I mean, most people who frequent stores of this variety can say that they are not always super organized and neat. But COME ON?
One of the first stops I make in these stores are the purses (I AM a girl, did you expect anything different?). They have a terrible selection of bags. most of them are damaged (I have been here on several occasions and its always the same). The shoes are a mess and almost all of the clothes are falling off the hangers. The space is HUGE, I just wish there was more in the store. The luggage section is almost BARE. Like 5 suitcases in total. Meanwhile in other locations, they have a ton to choose from.
I will continue to stop in here whenever I am in the mall in hopes that I will walk in and see stocked shelves and racks.

I would love to give it more stars, because Marshalls is just a good shopping place, the location is really great! However, the place is always a mess, things are labeled quite haphazardly, and the lines are usually long.

Great location, free parking and a large store. Sounds great right? Sounds 4 star-​worthy, right?
well, good luck trying to find sneakers in the shoe department! Yes, other Unilocalers say this particular Marshalls is actually MORE organized than others… but if thats the case… then other marshalls stores must be a freakin’ dump…
I have been going back and forth between this store and another because I am determined to find acceptable (not flimsily glued together by some child laborer in god-​knows-​where) sneakers for $ 25 and under. sneakers can NOT be located underneath the label and price and if youre lucky enough to find a box with the shoe you wanted at your size, chances are, the box is empty. Yep. An empty boxes are just stacked in the middle for no good reason.
yes yes yes, i understand that finding cheapo sneaks that arent made of cardboard is a highly difficult thing these days, but I refuse to give into these crazy prices!
Apparently, Marshalls has been advertising LA Gear, K-​Swiss and Rocket Dog (both well under the 25 dollar limit i imposed) but i have yet to find them! I have combed through the shoe zone many a time and am still empty handed!
MARSHALLS! throw out those decoy empty boxes and work on some organization!

If you like Marshalls, you’ll like this one. It’s a lot less messy/​disorganized than most Marshalls. Either it has very neat customers or it’s less frequented than other Marshalls (I think it’s a little bit of both).
All new Marshalls has the same format and this one usually have about 2 cashiers average on the floor. They’re very good at customer service and can find prices for last item things with no price tag attached.
I’ve been going here a lot to furnish my new apartment with items, but I guess the problem with Marshalls is the random random of odd things. You never know when a good skillet or shower curtain is going to show up, should you have to keep browsing the inventory on a weekly basis. So if you need stuff at a low price immediately, head other to the other two store in this mall.

Like any other Marshalls I have gone, the merchandise is all over the place, the employees dont want to be there and its usually a hit or miss. Sometimes you find something and sometimes its a total waste of time.
The first time I went in here, the line was out to the wazoo and I got disinterested. It was probably around the holidays…
I just went back recently to buy a dress for a wedding. Im not one to spend money on clothes and since I come in here with the knowledge that I may or may not find something, I dont keep my hopes up.
On to the dressing room, I marched on with 7 dresses. I ended up buying 3 out of the 7 but the whole delight was in the dressing room in itself.
See the photos for yourself.
I hope they redo all their dressing rooms to have these things in them.

One of the lesser populated Marshall’s. This one is at least better than the ones in Long Island, they look absolutely ransacked. There’s a lot of middle-​aged Chinese women elbow deep in the racks, so if you’re scared by masses of people, beware. I really like the houseware section of this store, it’s barely touched as opposed to the rest of the store. The lines were horrendously long for a weekday afternoon and there were legit only 2 cashiers. :/

I was visiting NY after being away for a while and decided to check out the Marshalls I heard had recently opened in the area. I decided to try on some coats, trying them on with my sweater on, then decided to try them without my sweater on. So I hung the coat over the rack and started to take off my sweater. Then an employee who was organizing the clothes spoke to me very loudly, ‘Put the coat on the hanger please.’ I was flustered but responded, ‘I’m not done trying on the coats yet, I was taking off my sweater.’ To which he responded, ‘Well, okay. But make sure to put the coats back on the hanger.’ This type of service is intolerable. I came on Saturday around 7:30 –8:30 pm. This employee was male, wearing a red polo shirt with white and black stripes. He wore glasses and had some facial hair. I didn’t get his name, but the rest of my time there I was infuriated. If he doesn’t want to work, he shouldn’t be working! I don’t understand why or how he could speak to customers in this fashion. Perhaps because I was Asian he didn’t think I would understand or retaliate. In any case, his behavior towards me made my visit very unpleasant.