Brian Downes – State Farm Insurance Agent

It is with a heavy heart that I write this. I had hoped it would not have to come to this, but at this point I need to share. I am insured by State Farm Insurance. The agent is Mike Marziliano from the Brian Downes location. I have Renters Insurance as well as a Personal Articles Policy. Mr. Marziliano had assured me that my camera equipment was covered under my Personal Articles Policy. Then I was robbed and all of my equipment was stolen. Approximately $ 15,000 worth of equipment. Mike Marziliano never actually added my equipment to my policy even though I have email confirmation that he would. State Farm is now claiming that not only is my equipment not covered, but that if Mr. Marziliano had actually added my equipment to my policy as promised, that I still wouldn’t be covered because my equipment is not covered if it was intended for business purposes, which means the agent counseled me in a grossly incompetent way. I provided all the information Mr. Marziliano requested and not only did he provide an incompetent recommendation, his supervisor also agreed that he counseled me incorrectly and did not communicate company policy properly. I am astounded by the lack of professionalism of State Farm as a company, and speechless about the incompetence of the agent, Mike Marziliano. Think twice before using State Farm. I didn’t get double or single checked, I got only lies and no coverage.

I had a terrible experience with Brian downs and his staff they give you false information and they try to cover up for each other the woman in his office absolutely lie when they make a mistake and when you try to speak to Brian downs in regards to your problem he’s always busy and he never gets back to you I left several messages for him to contact me and it’s a month now and he never has returned my on my wife’s calls…

Completely unprofessional. If I could give no stars or negative stars, I would.
My brother and I decided to apply for an life insurance. The process was easy, just filling out papers. Couple of days later, we had to do an voice interview. The woman on the phone got my name wrong, so I corrected her then. When it was my brother’s turn, she said he was not in the system. We contacted one of the agent member, Annie, and she said everything is «under control» and «fixed.»
Couple of days later, someone came for my blood and urine test. As I was looking at the printed document before I signed, my name was wrong, again. Confused, we called the same agent again about it– again, she said she had everything «under control.»
It’s over a month and half now, and my brother still hasn’t had that «interview» nor his blood and urine test. On top of that, this morning we got only my billing statement addressed to another different name. I called in this morning to complain, and literally I was put on hold and passed over like some hot potato game until it reached the agent I’ve originally signed up with. This time she says it was «fixed» but at this point, I can’t put my trust in this agency nor company if they can’t even fix a simple problem that honestly shouldn’t have been a problem to begin with.

When I first signed up for a policy with Brian Downes agency it was fine. They were friendly, and all was good. Then we got a new car, and when I updated our policy, I was quoted a specific amount per month, something like $ 274 (I can’t recall the exact amount). The next month, my debit card was charged $ 340. I called to ask why, and they said they must have quoted me the incorrect amount when I called the month before. No one could quite remember, as it was always a different person calling me about my policy, I almost never spoke to the same person twice. So fine, my monthly rate is $ 340. Then it came time to renew my license, although I waited a bit too long and needed to call the agency with my new license number in order to keep my policy valid. Right from the DMV, I called State Farm (not the agency, but State Farm corporate), to give them my new license number. I was told it would be taken care of. Apparently, the entirety of that month was not long enough to update my records, and I was never charged for that month of insurance. But rather than call me about it to rectify the situation, Brian Downes agency chose to simply tack on a third of the monthly payment to my next month’s payment– without telling me. So when I saw a debit for over $ 400 the next month, naturally I didn’t understand. When I called to ask about it, they explained what it was for, and said they «don’t usually call if payments are going to be different». Really? You just take the liberty of adding on additional dollars to someone’s payment without notifying them?
Finally, I decided I had enough and sought out a different insurance company (by the way, I am paying nearly half as much with Geico now). I called and spoke to someone named Kim, who said I should fax the cancellation letter. I did so, putting it to her attention, and sent her an email asking her to please tell me if she received it. I never heard from her. I called her the next day, and she said she couldn’t find it, it must have not gone through. Ok, fine. I then scanned the letter and sent it to her via email, asking her to please let me know when the received it. Again, no response. So I called her the next day, and lo and behold! She received it and was in the process of cancelling my policy. Good thing I called her again, or I might never have known whether or not she received the letter. I am so thrilled to be done with this completely unprofessional agency.

Great customer service and advice. I highly recommend State Farm and in particular this office. The team works great together. all my insurance needs taken care of and they looked for ways to save me money by bundling services.

Informative and helpful with all questions and insurance needs. Never rushed to make a decision. Very friendly and great service.
Looking forward to working with in the future.
Highly Recommended!!!