Touchstone Imaging – Flower Mound

Past two appointments. November I went for scans. My doctor faxed over my new insurance information and my new phone number etc. Well they didn’t look at that’s since I was already in their system from 3 years before. Since that’s the wrong insurance and I don’t have that number they cancelled my appointment so when I got there it was a huge deal. My doctor was on the phone with them. I had to leave go to my doctor and get info and bring it to them and get a new appointment. Just frustrating mess. Today I had to go for some scans on my legs. So when I left my doctor I called this morning. Verified they got my new insurance. Updated number all of it. Before giving me further info they had to run everything through my new insurance then would Call me. That’s fine. When I get there, there NOONE there. There’s 5 or 6 ladies chatting and laughing up front only to find out I have to pay well over $ 100 min towards my new deductible before I can be seen and pay off the rest in payments. NOONE ran my info till I got there and no one called me. They weren’t busy. They were playing. I can’t afford to have surprises everytime I go. I have a child to raise. If they would have done their job, I would have had time to talk to family and figure stuff out. They didn’t care and just said sorry it’s policy. Policy should be doing your job before I got there and calling since I made sure they had everything they needed at 10 am. My appointment wasn’t till 130pm. They had plenty of time. Unprofessional and rude. Hassle that’s not needed. I called my doctor. Let them know about my issues again and to update my notes to have me sent somewhere else in the future. I won’t be back.