NTB National Tire & Battery

Got two new tires — next morning one was flat. Pumped it up by hand, drove to the shop — they say tire seems good, if you want to wait an hour we can give it a look???

I made an appointment for online oil change. When I showed up exactly on time, I was told ‘It will be 2 hours, is that OK?’ After explaining to no avail that I had an appointment, I left. I don’t understand the benefit to me to making an appointment. I decided to change my oil myself. I went and got supplies. I have gotten my last 5 oil changes done at that same NTB. My car has a cartridge oil filter. When I pulled it, I was immediately suspicious that it hadn’t been changed in several oil changes. I wish I could post a picture of it on here to show everyone. I will be changing my oil myself from now on.

Have used NTB for years (different location). Will not go back to the Flower Mound location for sure. 2:26 minutes for a simply tire rotation and alignment. Only two cars in the shop and 6 techs walking around. Miss Steve and the Carrollton location.

Went in for an oil change and tire rotation last Sunday morning. Work performed, went home. Drove to work on Monday morning and got a call from my wife saying she saw fresh oil on the garage floor. Checked under my parked car and yes, there was a small puddle. Went to the NTB near the office and they advised that the person who did the last oil change cross-​threaded the drain plug into the oil pan. The shop ordered the new oil pan and did a nice job putting it in.
On the way home on the highway, the front end was making intermittent noise and I was getting steering wheel shake. Pulled off the highway, checked all the tires. The lug nuts on the front left tire had backed half the way off. Grabbed the lug nut wrench from the trunk and tightened them. It appears that the employee doing the rotation got interrupted while tightening the bolts and the front tire’s nuts were only hand-​started. Their QC check should have caught this… But didn’t.
Oil is critical to engine health, but loose lug nuts are critical to MY health. As bad as this NTB performed, the NTB in Carrollton was great, so it clearly depends on the quality of the local management and line employees.
Buyer beware.

Every time I go to NTB, I get the «Bait and Switch» tactic. Last month they were running a special on tires – buy two get two free. My husband and I each called up there and got a quote for approx. $ 250 for 4 new tires. When we got there, the person on the phone had failed to mention we had to get a warranty, and the final cost would be double, even though my husband and I had each asked for the final price on the phone. Then this week, I made an appointment for an oil change for 19.99 with their online special. My husband showed up at 9, right on time. NTB took two cars back, and then tried to tell me I had synthetic oil in my car, and that the oil change would be double the price. I called my dealer where I had the car serviced last time, and I did not have synthetic! The mechanics are inept, the employees couldn’t care less, and I have learned my lesson. I would love to service my car here as it is right down the road, but I will gladly drive anywhere now.

Been going here for years and incredibly disappointed with their service for the second time. Dropped car off for oil change at 11:30am. Told it would be about 2 hours i told them they could keep it for a while. Finally picking up my car at 6:30pm and standing here in the lobby long enough to write this review with no assistance. had to call to get someone to the counter. Regular service gets bumped to the back of the line of they are selling tires. i don’t think i’ll be coming back for a while.

They backed my car out of the bay without making sure the door was raised first.
I bought my tires on
and had them delivered here. After the body damage, one of my tires blew out. The only damage to the tire is on the bead. Tirerack is being awesome, NTB Corporate is also being helpful but this store location and manager, not so much. I would suggest you take your business to NTB Lewisville who has been very friendly and professional.
Also, it is company policy at NTB to keep the garage doors fully open all the time.

Had a coupon for a $ 20 oil change and tire rotation. I was told it would be 2 an a half hours… I should have asked how long if I paid full price. FAIL.

I go to many time-​trials, Auto-​crosses and track days so tires are very important to me :-)
Personally I always get better prices at
They are affiliated with NTB so you can buy online and ship it directly to any NTB store … much cheaper that discount tire in my case for Summer Performance tires … as far as custom alignments, NTB is the place to go, I go and get the yearly deal and go to do custom setups before track days and they give me a report of the previous readings and the current setting (you need to ask for the report) …

I was looking for a tire shop that was willing to mount & balance a set of tires that I had purchased elsewhere on the Internet. Although I didn’t buy from
, I noticed that their website had several local recommended installers, including this NTB location. The price looked good too, so I phoned them and confirmed that they’d be glad to do the work. It was late in the day when I called, so they recommended that I come in the following day.
I arrived the next morning when they opened at 7:00 AM. I walked right in, and was greeted immediately. I explained my situation, and I mentioned that I’d phoned the prior evening. The employee (sorry, never got his name — wasn’t wearing a name tag) confirmed that they’d do the work, no problem. I handed him a print-​out of the
page I’d found, detailing their pricing. He looked at it, and noticed that I’d circled an option for lifetime balancing & rotation too. He asked if I wanted that, and I told him that I did. He said that he’d give me a package price instead — mount, balance, and the lifetime balance & rotation — and it would save me money over buying the lifetime balance & rotation separately. Amazing!
They got the work done promptly, and I was driving away on my new tires, less than an hour later.
Total price, including «shop supplies» fee and sales tax, a little under $ 21 per tire. (If I’d declined the lifetime rotate & balance, I think the price would have been about $ 15 per tire.)