Flower Mound Utility Department

Man talk about a bunch of folks who are dead behind the eyes…
After my bank overpaid my monthly bill, I tried to get a refund. 3 calls later I finally got a lady in billing who said «sure come on in and prove to us we have your money and that it cleared the bank». This being after three billing statements mind you where it is obvious they have my money. I tell the lady that I am on my way and that I can prove that they have my cash by logging into a computer and accessing my online account showing that the dough has cleared (3 months ago!)
So I go in and walk over to the desk where Tweedledum and Tweedledumber are sitting and tell them that I am there for a refund. After listening to them tell me again that I have to prove that they have my money (after 3 months) I tell them that I spoke with a lady and that that was what I was there to do.
Now get this, one of the ladies tells me that she needs proof from my bank, I tell her that logging in to my account is proof and she says «no, we need something from the bank» I tell her we can print out the statement, well she doesn’t get it and this goes on for another 10 minutes.
The two behind the desk now need to call another lady, who also doesn’t get it. «All I do is print the refund checks they tell me to print» she says and walks away. At this point Tweedledum says «anyway we don’t have a computer you can use to log into your account so let me have a supervisor call you later ’cause she is at lunch now»…
OMG, they need to start to administer IQ tests to some of these public employees.