One Stop Parking

THE ABSOLUTE WORST service ever. Stay far far away unless you want to make a reservation and NOT have parking.
Scheduled far in advance, got a confirmation. When we arrived at the nastiest hotel on the planet near the LAX airport there was no parking in the parking structure. We almost missed our flight as all other parking was already sold out so we were forced to pay $ 30 per day at the airport parking lot. MISERABLE company. Damage goes beyond a REFUND as the rude hotel clerk suggested in lost flight fees and paying far more for parking last minute.

They emailed me the confirmation with the wrong dates. When I called to correct the dates, she said the dates that were on the system were different. Then when they adjusted the dates in their system, she it was going to be $ 15 more for the additional days. I told her that it was two less days than reserved and she argued,“Ma’am, that’s what the system says!” I cancelled my reservation. Methinks these peeps are a bunch of dummies.

FOR RENO, NV AIRPORT!
(Shorthand: bring hardcopy of reservation, allow an hour for these assholes to do their own personal business before picking you up, nobody here really cares about you except for Larry) Read more if you like a story! :)
(Sincerely apologize for the length of this review)
First, it was very easy making the reservation on-​line to park in the Baymont Hotel parking lot in Reno. It’s very close to the airport. That was the easy part, and a partial reason they get the one star.
On the day of travel, I always (up til that day) print every reservation (flight, hotel, car rental, etc) prior to travel. This time, since I’ve NEVER needed it, I did not print it out. Had it on my phone’s email though.
We drive into the lot, and with no «airport parking signs» or regular directions, I walk into the building that’s named on the reservation (Baymont).
Me: Hi, I’m here to park my car for the airport and I have a reservation.
Them: You have to go next door to the other hotel for the confirmation and the shuttle, We can’t help you here.
Me: OK, thanks
[this is me walking next door to the other ghetto, darkly lit hotel lobby that shares the same parking lot and I open the poorly hinged door that is slanted downward, grinding on the floor and I wonder what happened to cause it to be in this state]
Me: Hi, I’m here because they sent me from next door and I have a reservation to park my car here and get the shuttle to the airport.
Them: Do you have the reservation?
Me: I have an email copy right here on my phone, I didn’t print it out.
Them: You need a hardcopy, I’m not really sure why they sent you here.
Me: So, I can’t print it out here?
Them: No, you have to go next door and have them print it out.
[I’m thinking, why the F*^% they don’t have a printer to take care of it right there, BUT I don’t want to to be annoying to them and then have the car vandalized over the next week since this is a very sketch parking lot and we have to fly out in the next two hours and I already paid…]
So…I go next door (again) and say I was sent back over and have to use their lobby computer that’s hooked up (at least visually) to the computer for printing. They say that’s fine. I log in and try to print… printer doesn’t work. I ask them for help in printing off that computer… they try and are stumped, so I email the reservation to them and they print it out and they send me back next door.?. (after I clear my browser history from the public computer)
Ugh, this is getting long. Fast forward 10 minutes…
Driver takes us to airport, he is very friendly and helpful (the real reason this shithole gets the one star…) THANKS LARRY!!!
RETURN TRIP: website advises call when deplaning to get shuttle there by time you have luggage to meet shuttle. Otherwise it’s there every half hour according to the website.
When I call while deplaning, they say no problem, just to stand by exit «D» by baggage claim.
Half hour later we have luggage in hand but no shuttle on which to load it. I even checked out by the «D» exit ten minutes before luggage started coming out on conveyor to make sure that the shuttle wasn’t out there waiting, and if they were that they wouldn’t leave before we’d gotten our bag. (It wasn’t out there)
Also, before we traveled, we had to have a dog put in a kennel to be cared for and he needed to be picked up by 5:30pm on our return travel date or there would be another night’s charge.
With a conservative travel time from Reno, it’s 2 hours back home from the car. It was 2:05pm when the plane landed… plenty of time you’d think to get shuttle (2:35), then car (2:45), drive home (4:45) and get dog at kennel by 5:15 with parking company/​website claims. (everything with ±10 minutes)
UM…no. There’s no shuttle to be found. At 2:45 I call, asking where the shuttle might be.
They answer: OH, the driver had to to do some ERRANDS, maybe give him 20 more minutes.
Me: Errands? We have stuff to do and website says shuttle is at airport every 30 minutes. It has not been here at all in the last 40 minutes. Should the driver’s errand be picking up passengers and doing the job?
Them: Ummmmm… I’ll call him and let him know.
30 minutes later (3:15ish), van finally shows up. (not Larry)
Load my own luggage.
Dog spends another night in the kennel ($ 30 more)
Driver got his errands done.
Everybody’s Happy!!!
Never again, and I suggest you also look elsewhere too

I’ve used them twice now at the New Orleans Airport and they deliver what they advertise: affordable airport parking. MSY charges $ 13 a day to park in their LONG TERM LOT. OneStopParking charges around $ 4 a day, and even with the service charges they add on, it is still a FAR better deal than airport parking. I have never had to wait at the motel, the Airport Inn and Suites on Veterans, when heading to the airport; the shuttle drivers are always friendly and pick me up at my car. Coming back, I call when my plane lands; again, I have NEVER had to wait at the terminal.
I’m deducting a star because:
When I booked a parking reservation in October, the website and confirmation email said the shuttle operated 24 hours. When it came time for my trip, I logged in to confirm my reservation and found out the shuttle hours had changed to 5 AM-​Midnight. It didn’t affect my trip at all, but they should send out an email alerting people of the change. Suppose I had a super early flight?
Also, the shuttle van always smells like smoke :/​No biggie, and definitely worth putting up with to save big bucks on something stupid like parking, but still kind of annoying.
I’ll continue to use these folks whenever traveling out of MSY.

Great prices, simply awesome customer service. This service is the way to go when you’re flying in or out of New Orleans Airport.