Verizon Wireless

This location is a perfect example of a business that doesn’t care about its customers. The customer service is atrocious. They treat you like they are doing you a favor. I have 4 lines on my current plan and I pay for insurance and I can tell you the insurance is a scam. No matter what your issue is, the insurance doesn’t cover it. I upgraded 4 months ago and the charging cord for my phone is shot, I called and was told to bring it in, waited 40 minutes roughly only to be told I needed to call the phone manufacturer. I asked why I was told to just bring it in, the response was the employee must have thought I meant a Verizon charger. Why would I buy a second charger when the phone comes with one? The insurance in pay for should cover issues like this. That’s the point of insuring something. Any issues you have are always someone else’s problem. Either the manufacturer or Verizon’s own customer service. It’s never a store issue. If there was a legitimate way to get out of my contract I would do it in a heart beat. I realize the point of a business is to make money, but most businesses don’t treat their customers like walking dollar signs, Verizon and specifically this store does. That’s all people are in here, dollar signs. I’m surprised they don’t charge you for the oxygen you breathe when your inside

Wish I could give a negative rating or at least zero stars. Very unprofessional employees. If you aren’t spending a bunch of money, they treat you like they are doing you a favor by helping you. Furthermore I found out today that verizon blocks the fm radio chip in phones, so you can’t access free fm radio, they force you to stream it in an attempt to force you to go over your data limit. I have visited a few other verizon stores and the service wasn’t good but this location takes the cake. The empowers working here and the store manager should be ashamed of themselves for the way they treat paying customers.

LOVE this place!!! For Christmas I bought my mom a new phone. The next day she calls me and says she wants to come here and get one for herself. I call up to the store and explain the situation. When we arrive, the entire store is in on it. They tell my mom there are none in stock, but they expect a shipment day after Christmas and not to order one online because they will not ship until mid February. My mom leaves pretty disappointed, but we were all doing high fives behind her back.
On Christmas Day she opens up her present to find her new phone, we tell her the story and we had a huge laugh over it. She said it was so much more special to her because of all the trouble we had to go through.
Thank you so much Verizon!!! You all helped save christmas for us!!!

I wish I could give this store a rating of zero or better yet a negative. I’ve been in many businesses that have poor customer service but the miller rd Verizon takes the cake. They are rude, slow, and all around just horrible. Unless of course your buying a $ 300 dollar phone, than they are all about treating you great. The last time I went to upgrade I found out the phone I wanted was in short supply bc it was free. I called ahead and was assured they had it in stock. Upon arriving at the store they didn’t have it, not surprisingly. I’m not the smartest guy in the world but I’m not stupid either. The sales person decided to tell me they didn’t have it bc I had no choice but to upgrade since my plod phone was dead, and wanted to sell me something more expensive. I opted for a different free phone bc I wasn’t giving in to what he wanted, ironically that free phone was going to cost me $ 100 bc the salesman decided to add an accessory pack I didn’t ask about or want. That’s the kind of business this location is. They want to take tale take from their customers but never want to give. Do yourself a favor and go across the street to the best buy Mobile store in the mall.

Very good store, knowledgeable Staff great experience!!!