Wreck-Amended Auto Collision

Took my car in for a re-​paint as the paint peeled off in a few places. Told the manager that I did not need the car for a month and he could take his time and work me in. After 6 weeks he still had not started on it, and had not even contacted me after another 2 weeks. Finally, I talked to him and he told me that he lost my key, and that is was going to be $ 250 to get it replaced. Thinking that I might never get the car back, I had my son drop off the spare key. He told me that he would get right to it. Turned out that I did finally get my car back after10 weeks, but no extra key. Waited 2 more weeks, and no key. Then I contacted the state attorney general and they wrote 2 letter and numerous phone calls on my behalf. Still no key. I purchased a used key on ebay and hired a locksmith to cut and program. This amounted to $ 117. He would not offer to pay this either. This entire thing was one of the worst examples of customers service I have ever experienced.
Please!!! take your car somewhere else.

nice shop. fair pricing, great service, trustworthy. there is no mistaking george is a new yorker once he speaks to you. he’s a good yankee and treats you like a neighbor. what a great business to have in fletcher.

This place does great work. Immaculate, even. Had a fender bender and needed some body work, and the final product left my neighbor wondering if I had gotten a new car. They even took the time to detail the inside as well, and it looked amazing.
The down side is a big one. It took FOREVER. And I mean forever. Weeks and weeks. Three and a half to be exact, to replace a bumper and hood.
It was a toss up for me between five stars for the body work, and two stars for the time it took. So I settled on four.
The place is great, just don’t expect it to be FAST. George needs to do a better job with scheduling. I had a car that was drivable that I could have scheduled around the body work had I known it was going to take him more than three weeks for what other places had quoted as a five-​day job.