Pep Boys

This location is kind of hidden.
If you’re not paying attention, you’ll drive right past it.
Had a 10am appointment for an oil change.
My car didn’t get seen until 12:30 — 12:45.
Got my car back by 1:30.
So the turn around time was actually pretty great once a mechanic actually got to my car.
With every oil change you get a new oil filter & courtesy vehicle inspection.
My oil change package included tire rotation & tread check.
Star & Amanda were very nice & super patient!
There were a couple people that were there before me that were complaining & berating them & they never got an attitude.
I personally wanted to tell them to shut up though.
Since it’s not a full retail store, there aren’t many items to buy.
Just the basics: air fresheners, tire pressure gauges, sun shades, etc…
The waiting area is really nice, comparable to one in a doctor’s office.
Equipped with a large TV & seats!
Not too many seats though.
There’s a keurig with a variety of coffee to choose from.
There’s also a vending machine & a water fountian.
Even a reusable bottle refill station, I wish I had my water bottle with me!
The bathroom is one of the better public bathrooms I used.
Didn’t smell & actually had paper!
When it’s really quiet you can hear people pee.
It’s probably not a big deal to you, but I hate hearing other people pee even at home.
Note to self/​everyone: Do not come here on a Saturday morning & try to pee quietly.

I was there beginning of summer for new tires, and a couple of days ago for an oil change. Staff, Andre and Amanda were very helpful and kind. The waiting area was beautiful and definitely clean and comfortable. Large screen tv, leather chairs, kerug coffee!
The bathroom was absolutely clean, with baby changing station, and smelled great.
Pep Boys on Utica Ave. is awesome, great deals, and staff that are courteous, and will not push anything more on you. Definitely will continue using thier services.

Awesome service! Although it was a little slow on a Saturday with an influx with people (beware).
Went in for a NYS inspection and 4 new tires, was in and out within 1 hr and a half with a couple of cars ahead of me.
Atmosphere was clean and nothing was being pushed onto you — what more can you ask for? The mechanic that was helping me even took the extra step to switch out the tire with the most tread and place it as my spare.

Buddy is the best guy in the car business. He takes care of his long time customers and always comes thru for me.

Amazing service! Professional from the moment you step foot into the showroom like shop. Great layout, functional, organized and CLEAN! Just changed 4 tires on my ZDX and will be changing all my tires here from now on. Competitive prices plus rewards program. Very nice waiting room to boot with a large TV and coffee. The nicest tire shop I’ve ever visited.

Hey Ladies! This could be OUR new car care place. It’s only 5 months old and still has that new space feel. I came in on a Saturday and was handled quickly and the service is what’s expected from Pep Boys. The atmosphere is an upgrade though. Unlike most Pep Boys it is not attached to a retail store, so no car heads or greasy surfaces. The waiting area is clean and comfortable. I almost want to say this is a «boutique» shop. Clean bathroom with baby changing station, comfortable clean leather chairs, large TV that’s Not on a sports channel.
It is run by men so expect some cleaning of the floor to be needed and toilet paper not on the roll-​but at least it is there .
If women frequent this place I’m they would make keeping up the clean, comfortable, non-​intimidating service a priority.