Auto Zone

Save yourself the trouble and go down the street to Flat Rock Auto. They have brand name parts and guys that have actually worked on cars at the counter!

This is probably the worst Auto Zone ever, and I say that based on several visits there since I recently moved right down the street (and drive a car that is always in need of parts and repairs). If you’re going in there to pick up a simple part and get in and out with no talking, this place is fine. It’s a typical Auto Zone with tons of supplies, parts, and accessories. However, if you need any real assistance, you’re in for a world of hassle and frustration.
I wanted to get my battery tested since I was having issues with it (soon determined to be a near-​dead alternator). The guy who went to test it didn’t know how to use the little machine they use. After standing there confused for the longest time, he eventually came up with a lame reason why it was my battery’s fault the test wasn’t working. A few days later, I decided to pull my dead battery and take it in to get it charged. The woman behind the counter seemed baffled by my request. She took my battery to the back to charge it. She said it was charging, and it was a process that took 35 minutes. When I returned an hour later, my battery was sitting on the counter. When I went back home and plugged my battery in, it was still dead!
I then turned to the Advance Auto a mile down the street and was met with superior service. When I expressed my frustration with the Auto Zone down the street, the guy said he hears that all the time. The Auto Zone about three miles away in Trenton also said they get people in there that voice the same sentiments, and that Auto Zone is okay.
I was set never to return there again, but a few months later, I needed a new brake light. I figured I could go in there and be out in two minutes with no trouble. I took my burned out bulb in there to make an easy selection of a new one, but I couldn’t quite find the right one since my dead bulb was corroded with the little numbers worn out. The guy looked it up on the computer, and alas, I was sold the wrong bulb.