Mr Tire Auto Service Centers

I’ve been here twice and each time I left unhappy. The older man at the front desk gets ZERO stars (and one moon) — less than pleasant, although he tries to be nice. First time, about 3 years ago I went since I had a coupon for $ 19.99 oil change with free tire rotation. It took them 1 ½ hours to do the oil change and the final cost was over $ 30. When my car was brought out, the tires weren’t rotated. He told me I need new tires and there’s no sense in rotating the tires. WTF? Yes, I did need new front tires, but the back tires had ample miles to go and I wanted to move them up front.
This most recent time I needed tires immediately and many stores didn’t have in stock the size I needed. This store has a great website for tire shopping and making an appointment. So, I went back. The same guy at the desk, checking in was a breeze, and he said «checking» the alignment was free. Was told it would be about 1.5 hours. I came back sooner and he said I needed alignment. I said don’t do it since I have someone who does it for me. He shouted to the mechanics in the back to not do the alignment, but he was told it was already done. So, he calls me over and says «let’s make a deal on this». He said it’s normally $ 89 for alignment, how about we split the difference?” I said, «How about free, I didn’t want the alignment». He said «Fine, I’m not gonna argue about it, I don’t need the hassle». Wrong way to treat a customer, never going their again. Shame, they have a convenient website.

So far so good. THEY have Sunday hours! Car wouldn’t start — then it did so we drive it right over. Hoping it will be something simple :) individually answering the phone was very friendly as was he when I got there. Checked me in for service in about 3 mins. Stated that the car would be looked at and diagnosed by noon tomorrow. Pretty good timing without an appt!