The Home Depot

Oh my lord, it’s has taken 5 trips and over 10 hours to attempt to buy window coverings. They still can’t complete the order! They don’t know how to combine the measurements with the order so they can’t complete the order. This has been a ridiculous experience. Home Depot is blessed to not have any competition in Flagstaff.

I normally shop at the east Flagstaff Home Depot, because parking is better, and I rarely have to wait in line to check out even on weekends. The staff is plentiful, and helpful, so when I have questions, I typically get pretty good service at this store. If you are doing a kitchen remodel, however; hit the one on the west side of town. I think their designers do a better job.

I have always loved this home depot and still enjoy going in there. Everyone is always super nice and the manager Kenny was very helpful. But, DO NOT GO HERE FOR A PATIO DOOR INSTALLATION. Lee Alley is easily one of the sorriest excuses for a salesman that I have ever seen. Here is a summary of our interactions with him:
1. Wanted to charge us $ 1000 more than what we were quoted from the Home Depot Millworks dept. for our 1^st choice of patio door, which was a Jeld Wen. And when asked why it was so much more, his only response was that Home Depot he was not really «set-​up» to install brands other than Simonton.
2. Continually pushed this Simonton door by providing a pamphlet with no info on models, pricing or any pertinent information that should be provided to a customer who is shelling out several thousand dollars for merchandise
3. After an exhaustive and confusing interaction with Lee, we finally caved in and agreed to buy this Simonton door. We met Lee at the store that same evening to fill out the paperwork. After doing so we asked him which door we were buying and when he showed us the display and we were shocked to see that the price of the door was $ 452.
But, the aforementioned customer service crisis is not the worst of it. Our total cost was $ 1601 dollars. When we arrived home with the paperwork we were shocked to see that there was no breakdown or details of the charges, just one single charge for $ 1601. If the door was only $ 452, where is the other $ 1149 going? Since then I have contacted Lee twice and requested that he send us an itemized invoice, which he said was not possible. He also told me that in the year that he has been doing this no one has ever asked for a breakdown of any charges. I find this, not hard, but impossible to believe. He told me that he can try to contact his office in Phoenix to obtain what I requested and that he would get back to me. Then, when I finally ran in to him at the store when we went in for a refund, he secured his place on planet idiocy when he continued to insult our intelligence by saying that when someone buys a car, they don’t see the breakdown of all the costs for the bolts and screws. What a complete asshole.
This criminally incompetent person should not be representing Home Depot in any way. He is utilizing sales tactics that, for good reasons, have long been extinct.
I won’t even begin to get into the human disaster that is Concept Builders which preceded all of this. They deserve their own review.

Always a fan and it wasn’t so busy so we had employees helping us get around. This doesn’t happen often. Usually we are left to climb the shelves ourselves which does happen at a lot of the Home Depot stores.
Picked up PCV valve covers, PCV valve cement, Draino, and some nuts to snack on while we wait. Then we had to wait, which is never a good thing with my mother, she was born without the ‘patience’ gene. Not everything is correctly labeled in the store so my big brother had to walk all the way back to the lumber yard. While waiting we took a gander at one of their magazines on the rack «Flea Market Finds & Ideas» is what I think it was titled — some nice ideas.

Agent Orange is really the only game in town besides Ace as a one-​stop DIY hardware store. Their in store selection is pretty consistent, and the order online and pick up in store option is great. I’ve had really great customer service from service desk, roving agents, and the rental desk. The 3-​star rating is due to high prices for certain staple items, but that’s why we have the interwebs. Their lumber department leaves a lot to be desired but their are enough places in Flag to make up for the lack of milled materials and un-​warped boards. One major fault is the lack of dry storage for excess lumber, I’ve spent hours combing through wet, moldy fence pickets trying to find good boards.