Autoglassonly

Disappointing liars.
The woman on the phone told me I’d have next day service, am, and that dispatch would call in 20min with specifics. Dispatch finally called over an hour later with a time 48 hours later — turns out that time was just when they would call to say when they would be out!
They are currently 1 hour late for the 2-​hour window they specified this am. I have had to put my day on hold to wait for them.

One of the worst experiences. They were unreliable, unprepared and lacked proper communication.
Short version: Had been following up with them for over a week. They don’t return calls. They didn’t show up for my scheduled service (or call to inform me or reschedule). They gave me excuses like weather (it was raining). They finally came after complaining to managers but brought the wrong part. I scheduled for another day (2 – 3 days later) but they said they needed to call first after they had the part. They didnt follow up afterwards or call me back when I tried, and they charged my card. I called and asked for a full refund.
Long story:
I called them on a Monday (my car was broken into and my bag was stolen) to request a quote and schedule a repair for my car window. I was connected to one person, who connected me to a dispatcher or the local office who put me on hold to connect with the repair man to check his schedule. I asked for same or next day because I live in the city and it’s not safe to have a car with an open window unattended. They couldn’t make it until 3 – 4 days later. Fine. I gave them all the requested details about my car and window, and scheduled a day, but they couldn’t give me a time. (Luckily I work from home so I just happened to be at home). I get a call the morning of and the repair man gives me a timeframe for later in the day (4 hour span) in which he might be making his way to my place. Didn’t show. Didn’t answer his phone all day. Call the 800 number, wait for the dispatcher to connect me locally, who puts me on hold to try to reach the repair man. Nothing. I leave my number. No one calls me back. I try the next day, extremely frustrated as I cannot block away 4 hours of my day for someone to NOT show up. Not to mention my car is still sitting there without a window.
I finally got through to someone the next day of my scheduled day, and demanded someone come that same day because I need to go out of town. He calls with a new time frame. I wait all day until the last 15 minutes of the timeframe he provided himself. He comes about an hour later. Brings the right window, but explains that there is a part in there that he doesn’t have that is supposed to be connected to the window. He shows me that it is still in my car but they use a «special glue» and he could not remove it. We had to schedule a tentative new date. The weekend goes by. He nevers calls back, doesn’t pick up the phone on Monday, and doesn’t follow up on Tuesday/​Wednesday (new scheduled day). I call the 800 number on Wednesday and ask for a full refund. That kind of service should not be accepted.
The next company I called came the very next day, on time, prepared, and got the job done with no issues.

One of the worst winter weather related experiences of my life happened to me while driving to work at the beginning of January. You know when it was sub zero temps? My window disappeared while driving.
So I had to drive to work 30 minutes (I was 10 minutes into the drive) and back home for another 40 minutes with no window. Just the sound of my teeth chattering.
So my father called AutoGlassOnly while I was at work. They couldn’t fix it that day but said they could the next. They’d come to my house. With tax it would be $ 180. No problem. Done and done.
They come out. Turned out the glass had just slid done. The guy tells my father he can still fix it — no problem — and he won’t charge him for the cost of the glass ($ 60)
Even better.
Then? A day or two later I go to roll my window down. It doesn’t roll down. No matter how many times I push the button.
My father calls them. They say they will call back the next day to schedule an appointment to come back out. They also told him they would only refund $ 25.
They never do.
Life happens. I wait a bit. Then last night while I am about to exit a parking garage my window slides back down.
I call them up. They tell me there’s nothing they will do. That it is clearly an issue with my car and not their repair work. That it was clearly an issue with my window regulator. That it sliding the first time should have told me that. Ummm… Then why did you have the guy «repair» it knowing it would fall back down?
She then told me she would put back $ 60 on my card because that was the price of the glass (you know the glass that they never even put into my window). Which they still haven’t done…
Completely ridiculous. So I paid $ 120 (if they give me back that $ 60 ever) to have a window (that it seems like they knew would slide down again) up (but not able to go down) for 3 weeks… I could have paid that $ 120 and had it actually fixed correctly. It’s going to the shop tomorrow.
Dumb.