WM L Morris-Fillmore

My Suburban had several serious issues that were never properly addressed at a different repair shop. So, I brought it to Wm. L. Morris Chevrolet almost expecting to hear the same words from the other repair shop that everything is fine and I’m hearing things. Well, that certainly was not the case! Right off one of the mechanics drove the truck and immediately identified the noises and possible problems that I have always heard but could never get the other shop to acknowledge.
After all the recommended work was done the Suburban is literally running like a new truck and it is sooooooooo quiet!!! We will now be bringing all our other cars for service knowing that we won’t get any double-​talk but just great service.

So as I leave positive reviews, I also will leave negative reviews if I feel a negative review is due, in this case, it’s due. So I had such a positive experience with the purchasing side of William Morris Chevrolet in Fillmore that I was pretty reluctant to leave a negative review. But I have to share my thoughts.
I attempted to bring my sons 2012 Chevy sonic in for service, I called up to make an appointment and the service lady who answered the phone to book the call gave me a bit of a hard time, or maybe she wasn’t able to explain herself properly but either way it was a bad experience. As I requested service I explained that I had service there before & I have an extended warranty I purchased with the vehicle, before I could get the words out of my mouth, she proceeded to explain how my extended warranty probably wouldn’t cover it & I would have to pay them $ 150 to diagnose what the check engine light was on, she then went into detail trying to tell me that normally the extended warranty doesn’t cover much of anything, & there’s a good possibility that I’d be on the hook for the $ 150 diagnosis, all of this without even seeing the car. To say I was frustrated would be an understatement. I didn’t even get a chance to bring the car in, and her negative, no it all attitude really turned me off. I decided to call Rick, the sales manager who helped us tremendously with the purchase of my wife’s 2016 Malibu, a couple of weeks ago. Rick promptly contacted the service manager who called me back immediately, he was polite, apologetic and motivated to help, hence the reason I didn’t give them a one star rating. I felt as though the manager did his best, but the unprofessionalism of the service lady pushed me past the point of no return.
FYI, I chose to take the car to Santa Paula Chevrolet, amazingly, they didn’t charge me anything for the diagnoses, they found that I still have a power train warranty in tack, and the problem was covered, free of charge. What a difference, and a professional experience that was. They jumped on the repair, ran into some difficulties, and offered me a rental car, at no charge, due to the delay. Wow, really. And they are going to wash the car as a courtesy. Please see my 5 star review for the Santa Paula Chevrolet service department.
Bottom line, good place to buy a car, they will jump through hoops, stay away from the unprofessional service department, or at least the service lady that’s working there.

We have had nothing but great service from Morris Chevy, from vehicle purchase to vehicle service. Thank You!

Excellent dealership, great service, I could not be happier!

My wife and I purchased a car and even though it had issues they went the extra mile for us We would Highly recommended them !!!

My family and I have been buying cars from Chappy Morris for years and have never had a problem that he hasn’t resolved to our satisfaction. They have a super service department and I always get my work done there. Whenever I need a new car, I go and talk to Chappy, then he gives me to one of his salesman, and they always are helpful and knowledgeable. I highly recommend them!

I purchased a used car there about 4 months ago and it has so many problems that the salesman «forgot» to mention. I won’t list all of problems or else I would have a full blown essay here. Basically, when I purchased the car, I was told that certain parts of the car would get here and they would call me so that they could fix it. It hasn’t happened and I’ve already gone once to complain. Its almost been 2 months and still no call. The guy Felix is the worst. HE ENCOURAGES PEOPLE TO LIE SO THAT THE PAPERWORK CAN GO THROUGH. Greedy bastard. I wouldn’t trust him if I were any of you. Everyone else is nice but that guy is a LIAR AND A CHEAT.

I am not impressed! My son is 21 years old and very methodically built his credit to position himself to purchase a new car. He went to William L Morris and purchased a 2014 Cruze. The dealership wrote his contract and he put money down and got the car. His ego and self-​esteem were floating in the clouds (an accomplishment) until they called and told him they needed another $ 1500 down. He called me almost in tears and I immediately began contacting my personal and professional resources. Lucky for me, I own a company that has a team of attorneys who are at my disposal. I am taking the time to write this review to warn others who may not have the resources I have. Here is what I learned:
Some dealerships are unethical and will write contracts even if they know there is a possibility they will not stand because they are confident the buyer will become emotionally attached to their new car and will do whatever it takes to keep the car. GMAC Financing will not pick up a loan without a minimum of three items on the customer’s credit profile yet they sold my son the car based on GMAC financing the car and the rebate that is only available if GMAC finances the car. My son only had only two lines of credit but his credit score was almost 700. Did the dealership simply make the mistake of looking at his score and not paying attention to how many lines of credit were on his credit report or did they deliberately and maliciously prey on him because he is young and an easy target for making sure he was emotionally attached to the car and therefore more likely to do anything to keep the car (including let them screw him)? There is no way to know for sure.
Their contract states that if they cannot get the loan picked up then they can re-​write a new contract and present it to the buyer or they can send a certified letter giving you ten days to return the vehicle. With that being said, they have to send the DMV licensing paperwork within just a few days of the sale. The DMV will question if the licensing paperwork is not sent in chronological order and if one is delayed and then cancelled, etc… so I KNEW they had likely already sent in the licensing paperwork. As a result, I told them to either keep the deal like it is, give us a better deal, or send us a letter requesting the vehicle be returned within ten days. Ultimately, I VERY BLATANTLY explained that I was well aware they would take a loss either way and that the significance of their loss is their choice; they could either take a loss on our deal or they could get the car back and take a loss on selling it as a used car (which I informed them I was well-​aware would be a greater loss to them). They tried and tried to work their magic — first they reduced the initial amount they wanted him to bring in to $ 800, then to $ 400 but I MADE my son stand his ground and a little while ago they sent him a new contract for his mother’s attorneys to review. From what I can tell, his interest rate went down by 4%, the cost of the vehicle remained the same, his monthly payments went down, and he doesn’t have to bring in any additional down payment.
So… why the bad review if things seem to be working out in our favor??? I am not, AT ALL, convinced the dealership did not prey on my son being young, easy to take advantage of, and likely to become emotionally attached to the vehicle. I hope this is not their way of doing business — to reel you in and then screw you but… just in case it is then perhaps this review will save someone in Unilocal land who doesn’t have the resources I have.
Good luck to all!!!

I thoroughly enjoyed my experience with everyone at this particular dealership. I was greeted quickly and professionally and I immediately felt as though I was part of their extended family. The entire process was pain free and easy –it hardly felt like I was going thru the «car buying process». It was a very professional environment but a total pressure free zone. I let the sales person who greeted know I was already working with someone else. He immediately assured me the sales person would be taken care of and that I would be as well. Financing options were plentiful and I was approved that same evening. I picked up my 2008 Nissan Altima the next day where I was notified a full tank of gas was in my car and ready to go. I will be telling everyone I know what a great experience I had! Thank You William L. Morris!
Sincerely,
Jonathan A. Bischop