Fenton Sew-N-Vac

If you are serious about keeping your home clean, professional help and advice is a wise choice. These people know their business! Once you partner with them, you will never settle for less. Worth every penny … and that clean house smell is fabulous. Quality vacuum cleaners are essential to me. Thank You!

I had a Kenmore vacuum cleaner — about 3 years old — that had a horrible noise and vibration in the «head» (a canister vacuum). The «competition» wanted $ 99. plus the parts to look at it, so I tried these folks. Granted, I drove about 17 miles to get there, because the choices in the St. Louis area are limited — especially if you read reviews… They were VERY pleasant folks, took the vacuum in to have a look. FIVE minutes later it was repaired — $ 42 — and is quiet as it has ever been. I wouldn’t hesitate to return, and plan on it if the need arises. Thank you Fenton Sew N Vac for treating folks like neighbors. It was a pleasure…

I will never take my machines here again. I have taken my machine here to get it repaired, the machine stopped doing a zigzag stitch– at 20years old it was bound to need a service. I have now taken my machine back for repairs about 6x, and it is sewing worse now! I now have a machine that will not sew a foot of a good seam! I am very distraught that my flawless machine for 20 years has been ruined by these HACKS in just a few visits, and it’s WORSE after each one. They are full of excuses on why my machine is being naughty. Everything from MY skill level, my fabric, my thread, but never do they say that they didn’t do quality work on my machine. NEVER EVER go there, unless you want to turn a working machine into a doorstop.

It is very unfortunate that I have to write this review for this particular business, but I simply hate it when someone simply tells you a lie with a straight face. My vacuum cleaner, Electrolux, that has been working great for more than 6 years, was broken. I took it to one repair shop but they did not have the expertise to deal with it and honestly told me that. This particular shop, Sew and Vac, is an authorized repair center and when I called them they said they will take a look at it the same day and will let me know. So, I drove 20 miles, dropped it off and once again was assured that they will call before the end of business with an estimate. They did not. So I called them, and was told they did not get to it on Friday, but will definitely get back to me on Saturday. The guy said, again, that my cleaner is first in line to be dealt with. Guess what? The Saturday came and went, I called again and was told that they might get to it on Monday, because they have a lot of units ahead of mine. I asked why wasn’t I told that on Friday? The answer was — you can come and pick it up any time if you don’t like it. Just like that. What a way to run a business!

I purchased a Royal 600.00 vacuum from Fenton sew and vac several years ago. I have never found the owners overly friendly but they gave me a good price and extended warranty. They have serviced my vacuums and sold me bags/​belt/​etc for over 10 years. Again, not overly friendly but met my needs. In June I purchased the wrong sized bags and unfortunately moved out of state and could not return. I am in need of a source for bags so called to see if they could help. They were not willing to credit my account if I sent them back nor would they send me new ones. They just really didn’t want to go to any effort –at all. If there was another Royal dealer that is interested at all in servicing and appreciating longstanding customers — I would switch in a minute. A Ho Hum business.

I recently decided to invest in an expensive vacuum and the honesty I received was refreshing. We decided against the machine and I was impressed that they put my needs before their profit. Any company like this that honestly wants you to be happy and not just sell you something for the sake of selling deserves your business. Check them out.

Well, I can comment on the Vac portion of this business Our Hoover carpet cleaner stopped working and Fenton Sew And Vac was listed as a warranty provider. Great. they tell us it’s the trigger that is the problem. We take it in on June 7^th and was told it would be 7 – 10 days for the repair. It is now July 10^th and still no vacuum. One of the employees when asked what the status was on it was very rude to my wife. Had it been me he was rude to, I would have demanded the item be returned to the status it was when we brought it in and would have been done with them. Will NOT do business with them again. And would suggest you find someone else to do repair on your Hoover products.

I have a White sewing machine that I think I may have paid around 140 for on sale at Joanne Fabrics a couple years back — I am not a huge sewer so I bet it didn’t even see 50 hours of sewing… well if seemed to be having a problem and this place has pretty much nothing but glowing reviews and the «free estimate» is advertised — so I went in — they moved the knob around a little — and said they think it is something with a belt/​gear and would be well over 100 to fix but probably around 150.00 so it was up to me as to how attached I was to my machine… I brought it home and threw it in the trash and now will be shopping for a new one. They had an old old looking model there for 50.00 and a new baby-​loc brand I can get into for 100.00 but I am hoping to catch one at Tuesday Morning or on severe clearance somewhere — as I would like a new modern machine with a few extras…
I did find out that you get free sewing classes with any new machine purchase which is very very nice and helpful…

I can’t speak to the «Vac» side of the business, but regarding sewing machines, these people know what’s up!
I have a VERY old Pfaff Tiptronic handed down to me from my Aunt and it has worked with no problems for me for almost 10 years (and who knows how long for her before that). Sadly a few weeks ago, I plugged it in and a very sad sound came out when I tried to pump on the pedal. I assumed it was a pedal issue.
I called around to a few sewing repair locations in the city and each one of them said just an estimate would be over $ 50. I was resolved to have it fixed regardless, but thankfully I came across Fenton Sew and Vac and discovered they offer free estimates!
I came into the shop about a week before Thanksgiving, they initially tried a few other pedals in case it truly was a pedal problem, and then filled out a form so I could leave my priceless baby with them for the time being. The gentleman who helped me were VERY nice and told me I’d get a call in about a week. I figured since it was so close to the holiday, I wouldn’t hear anything for a few weeks. Instead, I got a call within 3 days about the issue (motor) and the estimate to fix it and then to a proper cleaning. It would only be a little over $ 100 to get it back to new condition again, so I went for it.
A few days after Thanksgiving it was ready to pick up and I’ve since already completed a project or two that I’d been anxious to work on.
I would ABSOLUTELY recommend this place if you’re having any sewing machine or vacuum trouble. They’re prompt, friendly, and very reasonably priced. I even have a year warranty on the work they did!