Infotech Systems

Wow, did I just get great news. Our backup died last week – well, maybe it died in August and I was not aware until the flashing lights and pop-​up clued me in. When I called the company, they said it would be 600 dollars – ouch, yes, 600.00 to restore the data. Infotech was able to do it for 60.00 and in just a few days. We had to buy a new backup drive (who knew you needed a backup for a backup) which was 100.00, but still WAY cheaper than 600.00. I think Infotech is awesome. Thanks Lenny

Not for my money.
I took a laptop to this company to be repaired on August 1^st. It wasn’t charging. How long is your lead time? 3 – 4 days for laptops I was told. No call, so on August 7^th I called and was told it wasn’t repaired but «it was the next one.» No call again, so on Monday, August 11^th I go to the store. Not repaired, but «it’s the next one.» I took it to another company. Here’s the issue. If they had told me they were backed up 10 days I may or may not have left the laptop for them to work on it but it would have been my choice. To lie about the lead time, lie about «it’s the next one.» isn’t only bad business it questions the integrity of the company and many who work there. My recommendation is find another store, let this one go out of business.

Greet place to have a custom computer put together. Staff knows computers and that’s why my family has been going to them for over 10 years. InfoTech has ASUS motherboards – considered the best in the industry.

My Toshiba laptop hard drive failed. Toshiba quoted me $ 250, not to mentioned the hassle of packing my laptop and waiting for at least a couple of weeks. InfoTech installed a new, quality Western Digital hard drive, burned me a Windows 7 Home Premium (W7HP) disc and installed W7HP for $ 94 (!) And it only took a day. My laptop looks and performs like it is brand-​new. I am very pleased with InfoTech’s service, price and turnaround time.

This is a horrible place — do not buy a computer here. I was having my computers fixed here but they replace parts that don’t need to be replaced. Then they sold me an off the shelf computer and it doesn’t work, they gave me windows 7 (an old operating system) and it won’t installed. I took it back they won’t refund me, the piece of crap keeps shutting down and it was out of the box! The tech there was so rude — he put it on his system and it works — well everything but this doesn’t work at my house — unless I am working at his store — how does that help me — 500 hundred dollars wasted — buyer beware even if you buy it new there off the shelf they honor nothing. I will never do business with them again and tell everyone I know DONOT GO THERE!!!

My go-​to place for computer parts. While their selection may not be the greatest, they’ve always been dependable, and I’ve never had a problem with them (been shopping there since at least 2004). As with any business of course, you need to be an informed customer, and know what you’re getting when you walk in.

This is a great place for do-​it-​yourselfers who want to save a few bucks by picking out their own computer hardware and having it built by some techies if uncomfortable doing it on your own. I prefer to pay them for that in case issues arise so I don’t have to bang my head against the wall troubleshooting which they are also good for. Although for laptops or pre-​built systems bought elsewhere I would deal with the manufacturer or the original retailer instead.
I am still using my daily desktop PC that I had built by Infotech back in 2003. It has needed a lot of TLC over the years, and I have returned many times for new parts and supplies. They have a pretty decent selection of items, and have always had what I needed. I’ve been coming here for parts in general as far back as 2000.
Pricing is relatively affordable although it’s tough for anybody to beat NewEgg or TechBargains in most cases, but you don’t have to worry about how your mail carrier handled your delicate hardware either. You could order some hardware online and still have Infotech build it as long as you confirm compatibility.
With their help I have managed to keep my PC in ship shape for minimal cost. They’ve always accurately diagnosed my issue, and I’ve been happy with their service which is adequate.
I had to have them installl a new motherboard for me about a year ago, and the floppy light is always on which means there are some wires crossed. I haven’t had to use it anyway, but I know how to fix it if the warranty expires.
I also really like that you can look up individual parts and prices online, something most local computer retailers don’t offer.
When it’s finally time to get a new machine I will continue my business here.

I took my computer here because it was having some issues. I decided not to go to Best Buy, where my computer was bought, to try and save a little money… worst idea ever. They fixed the issues but when I got my computer back they had taken off my Microsoft Office (which came with the computer). When I called to see if they could put it back on… «nope I’m sorry, unless you have the disc that it came on we can’t help you.» Well it would have been nice for them to ONE inform me that they were going to take off the microsoft office and TWO that they wouldn’t be able to put it back on. I’m just saying unless you want to pay $ 240+ twice to have microsoft office on your computer, pay the little extra and go somewhere else!

So… this is going to be a two part review…
Best Buy had my computer for over a week and couldn’t figure out what is wrong with it. The guy actually told me that my computer was fine. Which, clearly, with it shutting down every time I open a game, it clearly is not.
I’ve heard about Infotech from a few people so I drove straight over. I was greeted as soon as I walked in. The guy at the front answered all of my questions, was very polite. He offered to grab my tower from my car for me. The guy from the back wasn’t very social or friendly, necessarily. But not rude either. I think I caught him in the middle of working on another PC. He said it would be 3 – 4 days until they would be able to check out my computer.
Which, since they build PCs and actually know what they are doing… I’m okay with another long wait.
I know exactly what is inside my computer. And though I can’t imagine them actually taking anything from someone’s PC, mostly because I’m not a shiesty person myself, I guess I will know if it happens to me!

They have the best prices for buying parts for your computer. My family has been shipping here for years to build our own computers or upgrade parts. Staff has always been helpful. They don’t always have parts for old things, but usually have the latest/​greatest components in stock.

Federal Way’s best kept secret. I run a business nearby and it takes a huge load off my shoulders to be served but such capable people when I walk in the door.
They have everything for building computer systems, and will make sure you get the correct part.
I would not dream of buying a system or getting service anywhere else.

Their parts are priced competitively but their service is highly variable, I’ve had work done in their shop several times when I didn’t have the time to do it myself. The good technicians are good, but I’ve had about a couple of work orders munched up by others. One guy who was terrific left for another job, came back, and then left again. I suspect they don’t pay their service staff very well.

the tech support are very nice there

Cheapest parts, I’ll drive all the way to Federal Way to buy cords, etc from here. Also, helpful staff.

*****Rip off alert****
Do you ever wonder why your older computer seems so much slower now than it was in the past? Well now I know why my computer is so much slower. They stole my 2800+ processor and replaced it with a slower 1.25 ghz AND stole my video card!!!
Years ago my emachine t2825 needed a new motherboard so I had it done here. I used this computer for work stuff mostly and didn’t notice things right away. I played a video game for the first time in a long time, one I played on this computer many times before, and I thought «why is it running soo slow, and the video is all jerky and pixelated» I went into the devise manager to see about settings and noticed my video card was not listed and it was some crap on board video! Well this was about a year after I had the work done, so I was thinking I was screwed.
Turn the clock forward. Just last week I bought a new printer, bluetooth dongle monitor, etc at Staples and I was wondering if there was a cheap upgrade on the processor or something I could do to speed up that computer. I was checking for compatibility and such with my mother board and looking at my original config, as it is printed right on the case, and then I realized that they stole my processor and replaced it with a cheaper one as well! I double checked with my computer buddy just to make sure I wasn’t flying off the cuff and, sure as shit, he said I had been had.
Infotech, I’m sure I don’t have my receipt anymore, I live a long ways from FW now and it’s been a few years, so maybe you are legally off the hook. But I will warn people about your company whenever the topic of computers comes. This is not ‘bad business’, this is theft and that is a crime.

One of my cords for my clearwire modem didn’t work. After trying several Clearwire locations (sorry, we can’t help you…) Went to Best Buy and was shocked at the price (like $ 24.99 or something crazy) — a customer their said to try infotech. I’ve driven by here hundreds of time and didn’t even know it existed. Customer Service was non-​existant but found what I needed for $ 2.99! Score

If you are looking for computer parts and don’t want to pay the Best Buy markups, this is the place to go. Buyer beware. They have been known to repackage items and sell them as new. Know what you are getting before you go. Do your research. They don’t have better deals then newegg or tigerdirect. But they are cheaper then the chain stores if you don’t want to buy online. Only 2 stars due to their shystiness.