Al’s Towing

For a business that has been operating since 1987, isn’t it strange that they only have 1 positive review? You’d think by now they would have had 100s of reviews. Something doesn’t add up…
It is never pleasant to have your car towed unexpectedly or involuntarily. I had one of those experiences when my car got towed by a retail parking lot. In trying to track down my car, I spoke on the phone with a rude and irrational person who doesn’t know the first thing about customer service — I’m guessing I was speaking to the owner since it was after hours. I got a runaround about where I want to pick up the car when in the end my only option was to pick it up at the company’s storage yard (but I was told to «read the sign yourself» when I asked for the address). He then put me on hold for 10 minutes after which he hung up on me. I waited a minute to see if he would call me back, but no, I had to call him back. I got charged an exorbitant amount of money, because the person did not care to divulge that I could have come back for my car the next day for a lower fee. If you’re charging me $ 395 to tow my car 6 blocks, I expect better customer service. The only redeeming factor is the guy who came to the shop to basically sell me back my car, as he was friendly (not the person I spoke with on the phone); he told me they were obligated by law to inform me that I could contest my towing or charge, but he also photocopied my personal information and my driver’s license. I didn’t feel good about that at all, as I didn’t know the purpose of them having this information or if it would even be secured or destroyed appropriately.
That wasn’t my first experience with this storied establishment, however. The first time, I actually did need a tow to get two flat tires replaced. Al’s towing was dispatched by AAA. I was given an ETA of less than an hour; I decided to head into work after having my car picked up. I kept waiting and waiting. 1 hour later, I call to check in and I’m told the tow truck is on its way. I wait another hour and am told the same thing. Finally, nearly 3 hours later, the tow truck shows up, but the driver doesn’t know how to properly load my car without my front bumper scraping across the ground. I was extremely late to work to boot.
I would not voluntarily hire this towing company and give my hard-​earned money to such a rude, disrespectful person. This was my experience and opinion only, and I can only hope that other customers have a much better experience than I did.

I called them at 9 am in the morning when I was at work because my daughter had locked her keys in her car and needed to get the U of W Tacoma for a test she had and they had her in her car and on the road by 10 am. Fast, friendly and extremely accommodating; if your in the Federal Way or near by area and you need help quick, Al’s Towing is the call to make. Thanks The Lock Shop for excellent referral.