Margiotti & Kroll Pediatrics PC

The doctors are very friendly, the staff not so much. They don’t engage in conversation or make you feel welcomed. They offer walk in hours but if you use them you get an attitude. They are very disorganized when it comes to flu shots, they don’t post any signs and if you ask a question they are visibly irritated.

Margiotti and Kroll took over my doctors office in Horsham a while back which I had an agreement with to follow my own vaccine schedule with. (Mind you I was not skipping any vaccines at all, only getting less at a time more often.) When the changeover occurred I had spoken with the new staff multiple times and was not given any inclination it would be a problem. They followed my schedule at our 9 month well visit and our 12 month visit. At 13 months they called me to make our 15 month well visit appointment again with no comment about my schedule. Well today, 2 weeks and 1 day before my well visit they called me to tell me they no longer wanted to follow my schedule and unless I wanted to give her a load of shots at our next visit I was no longer a patient of theirs. After calling several doctors in my area and not being able to see anyone anytime soon I called them back in tears asking why I was only being told now and what was I supposed to do. I understand if this is their policy but they had so long to contact me, why only two weeks notice? They had no concern leaving us high and dry and they are preparing our records for pick up. Margotti and Kroll and no compassion or concern for the well being of their patients.

Been going there for 1.5 years and this is the most uninviting place and people. We were in there for about 8 visits in one year and never had a good experience with reception staff. 80% of staff is just there for their paychecks. My child had reoccuring ear infections and one return visit the physician said «well I don’t know why they put child on this med in the first place.» Okay, so how about giving me the money back for that med AND reimbursing me my visit money!!! Like I have time and money to be brining him back for simple ear infections??? The most recent visit was my childs constipation problem, and physician suggested Miralax. He was on it for 3 weeks started having seizure episodes (three diff times). When I looked up the miralax, I found numerous very similar reports of this med in children. Brought him to the doctor and he laughed in my face because I told him I thought it was the Miralax. I stopped miralax immediately and the EEG appt finally got here, thankfully no report of seizure, however the miralax was well out of his system for four weeks. My child hasn’t showed any seizure episodes since I stopped it. If I could put zero stars on here I would. I recently went to new office and all 3 women were very cold again, just let u stand there for 3 mins before even addressing why Ure standing g there. Went back to pick up both child’s records $ 115!!! .40 per page!!! Rip off!!! However the 2 women DID actually smile that time! Prob cause they got my $ 115

Worst pediatricians ever, they missed MULTIPLE issues with my daughter, (whose name the front staff butchered every time we were there) if I hadn’t gone straight to specialists, her problems would have never been addressed. One that requires neurological consults, physical therapy, and occupational… so it was pretty damn important for her to have been diagnosed… my daughter screamed all day as an infant, after multiple visits, all I got told was babies have «witching hours» (such amazing medical terms used here) and she didn’t even have colic because the NP’s daughter had it and her child was «much worse». Oh I see, what she meant to say was I’m overreacting… My daughter has Sensory Processing Disorder (and Hypotonia)… That should have been a clear indicator… But she wasn’t diagnosed until I found another doctor… and God forbid you should even have questions about vaccinations, you’ll be scolded and told to find another doctor and that vaccine injuries aren’t «real»…I’ve called about my daughter having a fever on a Sunday while they were still open and I was told there was walk in hours and literally hung up on… And front office staff is unbelievably rude. Forget about trying to get records released, they hold them hostage for a mere 400 – 500 dollars. Couldn’t pay me enough to ever take my daughter back here for something as minor as a stubbed toe. This is definitely a baby mill… All they care about is money definitely not children. If I didn’t have to give a «star» to post a review I wouldn’t

The best Pediatrician in PA! Three locations we have been to and received the same excellent care. The nurses are always nice, some of the receptionists have remembered my name, and they always have appointments within a week of my call. If your in the are or anywhere in Philly, check them out. #walkinhours

I had my son here in the last year or so and finally switched. They get you in and out but they do not explain the dx’ing well, I always felt rushed. If you ask a question it was sometimes bothersome for the PA or Nurse Pracs to answer. Your child will just be a number here not anything more. You get the PA’s rather than a doctor for most visits. I just took my son back 3 times in less than 2 weeks– they changed his diagnosing every time and kept adding meds for him to take. They didn’t even do a pulse oxygen test for my son that came in coughing. They don’t have a well and sick entrance. I just took my son back 3 times in less than 2 weeks– they changed his diagnosis every time and kept adding meds for him to take. I switch him the same day that I had an appointment there and the new doctor had a totally different diagnosis and treatment plan.
As I was leaving me and another mother began taking in the parking lots she too shares similar issues and said she is going to start looking for a new doctor. I switched and I am so glad we did. GO somewhere only the DOCTORS see your child. My son’s sleep apena was over looked but this place– My frequent visits to this place with my sick child prompted me to get him checked by an EMT –turns out he had sleep apnea and need tonsils and adenoids out– this place keep telling me that its normal for a kid to get sick– they didn’t recommend a specialist– that was my own doing.

My daughter is a regular patient at the Warrington office and has been since she was born. She is now 3 and I have no complaints. However, I needed to get a form filled out for her school, just like I do every year. This time, I decided to take it to the feasterville office because I was going to be in the area. She did not need to be seen by a doctor. Every time I had taken the form into Warrington they printed it out on the spot. The receptionist at the feasterville office told me to sit and they would call me when it was ready. There I sat for 45 minutes amongst screaming, unruly children. I finally went up to the desk and asked for the paper back, letting them know I would just take it to the Warrington office instead. «What paper?» Was her response. I explained the paper for her school and she said «oh I told you we would call you when it’s ready. It’ll take 24 hours». Mind you I sat in her view the entire time I was in the office. Ridiculous. I will NEVER return to that office.

This place treats children and babies like livestock… one complaint after another but over the last year my wife and i put up with the BS.
its ok if the dr’s refuse to make eye contact or refuse to shake my hand or introduce themselves, its ok that i have to sit on the floor like a dog, but its not ok to refuse my 14 month old son when we had an appointment. the appointment was even confirmed the day before ! We had enough and now belong to a place that treats children like human beings.
go here if you must but realize that your child is nothing more than $$$ signs…

We are switching practices! The doctors, assistants, and office staff are all rude, and make you feel like questions you ask are stupid and that you are overreacting to everything. It’s almost as if none of them are parents and can relate — the feeling of having your child run a 105 fever and not knowing what to do. They have NO compassion and, I agree, they all appear jaded and overworked. The Warrington office has unpredictable hours — some days they are closed — just because. One of the worst times when was my son was really sick. I brought him in and they didn’t seem overly concerned. Later that night we called them and they said «If it makes you feel better bring him to the ER.» We did and he had a serious case of RSV. Just an example of their uninterested, poor diagnostic skills and awful bedside manner. I should have went with my gut instinct when one of the women doctors visited my son in the hospital right after he was born — and had a chip on her shoulder! NOT RECOMMENDED AT ALL!

I have been using this pediatric practice for 9 years now.
PROS– walk in hours, appointment availability
CONS– customer service: just not pleasant /​happy people-​front desk and all staff (perhaps due to large business accuity burn-​out). High turn over rate for the clinicians. not personal at all, no long term connections, just in and out business– use them like a quick clinic. (The one NICE, FRIENDLY and KNOWLEDGEABLE doctor they had, Dr. Kauffman, left the practice last year)
My son (7yo) was seen yesterday by Amber at walk in hours. She reminded me (twice) as though i have nothing better to do than frequent pediatric offices at 8am? that Walk in hours are only for emergencies– like infants up crying all night. As a pediatric professional should know– children that are up crying in pain at night might look happy and cheery in the morning. I didn’t feel I needed to DEFEND my decision to bring him in for sinus pain/​«cant breathe».
These are the same healthcare UNprofessionals that last month when my 8 year old had the stomach flu– diarrhea & vomiting 1 – 2 times every hour… when i called in the middle of the night said «its okay, let it run its course. not much can be done». After which her eyes became sunken in from dehydration and she fainted on the bathroom floor! I took her to the StMary’s ER where we received excellent care. I even called Margiotti & Kroll pediatrics from there requesting ZOFRAN (anti-​vomit med) for my other child at home experiencing same and they would not! as if they need the next child to get dehydrated, faint and go to the ER! sound like people are thinking with dollars not their heads!
I guess they stay in business for their PROS– walk in hours and appointment availability and certainly not their bedside manner!

I have been going here for 10 years since I had my 1^st child. Fortunately I haven’t needed any «special care» other than sick visits & check-​ups.
The only negative is once they did not mark when my 1 child received a flu shot & were ready to give her another one! Fortunately my family & I clearly remembered when she received it & declined– not that they were happy about it, insisting she never received one. We only have 2 kids to deal with– they have 1000’s so I can see how some things could be overlooked on their behalf.
Btw– since then they’ve implemented a computer input system rather than having a nurse write things on charts. Hopefully this helps avoid the «forgotten notes».
I had a NEGATIVE experience on our past visit having seen Dr. Sonsini. Hope I have his name correct– the only way I knew his name was by reading his jacket & requesting a dr note for school. NO bedside manner & quite frankly downright ignorant. How do you work with kids & be so impatient & miserable? Honestly, if I were a kid– this man would make me dread the Dr.‘s!
I never ask who our appointments are with, but am going to start. I’m happy with any of the dr’s, nurse practitioners, etc. But do NOT want to see Sonsini again.