Edible Arrangements

I’ll have to give this place 1 star only because the delivery lady was apologetic and sweet which is about it. I have ordered an arrangement 02÷08÷16 to be delivered to my fiancé on 02÷12÷16 two days before Valentine’s Day only because I know that he’s busy visiting his son out in Virginia on the weekend. Unfortunately as planned with the surprise delivery my fiancé was off from work all day on the 12^th and didn’t receive any delivery mind you it’s already 9pm his time and I’m all he way out in Hawaii. I call the number to this edible arrangement place to kindly ask about the delivery because I never heard of any delivery going out till 9, weird but whatever. As I was explaining my concern about the delivery this lady rudely interrupt and tell me he will get it tonight so I figure I’m not gonna argue with her I’ll just take her word for it. Saturday comes and they call my fiancé because I left his number for a call back number incase of any issues… so she called my fiancé to ask if he was gonna be home and he said no because he was out in Virginia but he’ll be home later depending on the drive back to NC from VA she didn’t say anything about being at his home to deliver it or if she’ll come back so he didn’t sweat it. Sunday arrives which is the 14^th Valentine’s Day lol the delivery lady calls him and ask him if he wants to meet her to pick up his arrangement… are you kidding me people?! It was suppose to be a surprised that turned out a hassle! So I call the office and the line was busy I called 20 Times because I’m already heated and it was busy so then I called the number that called my fiancé and the delivery lady didn’t know when she’ll get there but told me it will get there. Honestly at this time who wants the arrangement??? The surprise is ruined, the customer service is horrible and I’m the customer if I say I want it cancelled I want it cancelled no questions asked! So then I called the call center to put in a complaint and ask for a refund. My fiancé is from Hawaii and is coming back home this Friday I have something better planned but I figure I’d send him a little surprise before he get here but that didn’t work. I will never order from them again.
Just a few tips of customer service being that I’m the customer
If you’re not able to drop off the delivery because it’s a busy weekend or you think you went to the wrong home or no one answers the door then CALL THE PHONE NUMBER ON THE ORDER OR LEAVE A NOTE AT THE DOOR it’s called COMMON COURTESY people!
If you decide to deliver the arrangement two days after the requested date DO NOT ASK THE PERSON RECEIVING THE ARRANGEMENT IF THEY WOULD LIKE TO MEET YOU TO PICK UP THEIR ARRANGEMENT THAT THE DELIVERY WAS PAID FOR! After I spoke to the customer service guy named BOB he was very nice and understanding. I live out in Hawaii do you people think money is an issue to us? Because it ain’t! It has to do with poor customer service given. So I do not recommend this place at ALL!

Wish I would have read the Unilocal reviews before placing an order, I was in town and could have picked up the arrangement (maybe) but was assured it would be delivered, Still have not received it, sadly looks like I’m not the only one. If you read this before you order I would think twice.
Wayne Anstead

My sister bought me an arrangement from here. It was apparently delivered late. When I ate one of the chocolates the fruit was passed it’s prime. The rappers with the fruit in them had liquid in it as if they where decomposing from the very first day. Mind you this was the next morning.
I have to say Mr D is an amazing man. My sister called and made a complaint he went out of his way to correct it. He single handedly made things better he hand delivered it on super bowl Sunday at 430. WOW anyone else would have waited till the next day. I will definitely order from this store in the future.

I’m so very disappointed, I placed my order on Feb 3^rd for a Valentines Day delivery… Today is the 15^th no delivery as of yet and I’m having to track them down to find out why. They claim nobody was home, ok so leave it at the door? It’s cold enough to leave fruit on a doorstep. I don’t see how they expect for someone who doesn’t know a gift is coming to be home waiting for it? I’m so disappointed with the customer service and lack of communication I will not order from them again.

My deployed husband arranged for a delivery for me today, on valentines day. Well, it is now past their «delivery hours» and i got a big nothing. Very disapointing. They will never again get our business.

Bought this for my mom for Mother’s Day. They didn’t have delivery available as I ordered it the day before and she lived 20 miles from the store, but she was able to pick it up instantly within me ordering it and said it was beautiful and the fruit tasted amazing and the staff was very friendly.

I wish there was an option to give zero stars. I placed an order for my significant other for valentines day. She had always wanted to try an arrangement so I wanted to surprise her. The delivery never made it. I called that night and was told they would be delivering all night. I waited up until about 11pm and never heard from anyone. The next day I went to the location in hope mills and the manager was extremely unapologetic and said he could make it within the next half hour and waive the delivery fee. Why would I pay the delivery fee for something that didn’t arrive and they hadn’t made in the first place. When I asked if there was anything else they could do, the manager said «we already lost too much money because of late deliveries» I asked for a full refund. During the refund process he told another waiting customer he would help him after he «gets this guy out of here»

Very poor service for Valentines day. Who wants a delivery at 9:10 pm? But wait, we’re lucky b/​c they COULD have just waited till the 15^th we were told, b/​c they stop delivering at 9:00pm. Unapologetic staff who acted like they were doing us a favor by repeating «it’s on the truck for delivery» every time my husband called. Customer service? What’s that? Edible Arrangements in Fayetteville has no idea. They are a big FAIL!