Kin Wah Chinese Restaurant

We have been ordering from this place for a while and it has become our «go to» Chinese takeout place. We chose it bc I don’t eat meat and they have a good selection of tofu dishes. That being said, tonight I ordered general tso’s tofu, which is not on the menu as a combo. When my husband got home with the food, they made it into a combo with pork fried rice. After taking a bite and realizing there was pork in my food that should be vegetarian, I felt like throwing up. Ok, fine, it was a stupid screw up, I figured. So I call expecting they might deliver the correct order so I can actually eat. But no. They questioned me about whether or not I ate any of it and after holding while the lady on the phone went back and forth in Chinese with a man there, I was told I can bring back the order so that they can see I didn’t eat it and then they’d replace it. Talk about horrible customer service! First they screw up the order, then they don’t even correct the problem. Who the heck puts PORK in a tofu dish?!? I will never order from this dump again.

Gross… Horrible food, couldn’t even eat the chicken.
My first and last time ordering from here.

I have been eating at this place since I’m a little kid. (Must be under new ownership). Haven’t been there in awhile, attempted to order food from this SHITHOLE tonight. Yes, it is raining… So when I call at 6:30, I’m ok with waiting an hour for 2 combination plates that total $ 15. Here’s what I’m NOT ok with: I call at 7:30 and say politely «hello, I ordered an hour ago, do you know how much longer it will be?» She says a few more minutes (not even asking for my address – so how does she know). I wait an additional 30 minutes. Now it’s 8pm. I call again. I say «now I’m waiting 90 minutes for my delivery. Do you guys even have my order?» She THEN asks for my address. Says its on its way. To which I respond «FROM WHERE?» No answer. I tell her it’s really not acceptable to wait this long and I want to cancel my order and before I could finish my sentence – this bitch hangs up on me!!! I try to call back – they don’t answer the phone!!! I call 3 more times. A machine keeps picking up. So I call from my house phone. They pick right up. At this point I wasn’t polite. How the HELL do they conduct a business this way??? I am disgusted and I hope each and every one of you reading this never go there again – not because of the food, but because of the PURE LACK OF RESPECT they have for paying customers.
NEVER AGAIN!!!

I’m trying to find the most diplomatic way to say about this places quality: it’s just awful. When you order from any Chinese takeout places, you usually check your finer palate at the door. That being said, there are some basic expectation such as: freshness, properly cooked food and don’t mess up the order.
First the good: our office got everything we ordered and the girl was pleasant over the phone (Hence the extra star)
Now the not so good:
— fried chicken wings are still raw in the middle.
— pork fried rice: they either reused the same frying oil over and over again, or they stuck stale rice and tried to mask the freshness with heavy soy sauce.
— spare ribs: dry and stale… used a lot of sauce to mask stale meat. Think thick sauce coated jerky.
They may be able to fool some people, but most of LI’ers are already well versed in these 1990 cheap tricks. In the long run this is the typical «penny wise dollar foolish» syndrome.

Have been going here for years. They always get my order correct, no matter what I ask to be added or omitted. The food is always hot, fresh and tasty. Can’t go wrong with this place

Always get the order correct and everything is cooked to perfection! Highly recommend the sesame chickn!