Karako Suits Of Farmingdale

Came home with a nice suit, staff was friendy, but the advertised promo is never what you really walk out spending.

I had a terrible experience with Karako Suits (the one in Farmingdale, NY — 168 NY-​110, Farmingdale, NY 11 735). At first, I was very happy with the service, but it ended pretty badly, unfortunately. I needed to rent a tuxedo for a wedding, as I was one of the groomsmen, and called at some point in late July with my measurements because I live in New Orleans and not in New York where the wedding took place. My suit arrived the week of the wedding and they called me to come in and get the final fitting (so far so good). The wedding was Sunday sept. 6^th, and they called me on Tuesday sept. 1^st. I came in on Wednesday Sept. 2^nd and got the fitting. The person that helped me was an older gentleman, and he was very courteous and friendly. When I was trying on the tuxedo, I noticed there was a problem with the cuff on the left sleeve of the jacket. It looked like the cuff had been resized and it needed to be properly sewn. You could see a very noticeable fold mark about one inch and a half from the actual border of the cuff, and it just looked quite terrible. I told the gentleman this, and he said it just needed to be pressed. After I tried it on, he said, he was going to get it pressed, and then brought it back and put it away but did not ask me to try it again (I figured everything was good by this point). Before leaving and paying for the suit, I asked the older gentleman if I had everything I needed, if there was a list with all of the items given to me. I asked him if I needed a copy of the list of items for the day of the return. He said not to worry about it, that everything was there — and he read off a list to me, which included all of the items I seemed to have (I would find out later that it was not all there).
The day of the wedding, however, when I actually put on the tuxedo jacket the day of the wedding, lo and behold, the pretty noticeable fold mark about one and a half inch from the cuff was there, and the tuxedo jacket looked pretty terribly – it made me look like a clown. On top of that, at that point I noticed that all of the groomsmen had stud buttons and cuff links for the tuxedo shirt, which weren’t given to me with my tuxedo (and in the list the gentleman read to me the day of the final fitting, they were not listed either). This, of course, ruined the experience of the wedding for me, because I felt uncomfortable the whole time without a complete tuxedo, and without a tuxedo that did not look well (with the horrible fold mark in the left sleeve).
I came back Monday Sept 7^th to return the tuxedo to Karako and explained the issues to the same gentleman that helped me on Wednesday Sept 2^nd. I asked him if Karako could give me a partial refund. He said that there was nothing he could do but give me a discount in a future purchase. I live in New Orleans, and not in New York, so there would not be a future purchase, and I told him this. He said he could not help me. He said the suit came from a third party company, and that they had nothing to do with the problems. I respectfully explained that I did not pay a third party company for the tuxedo but Karako. He said that normally those problems did not occur. I respectfully explained that I understood that, and that since there was a problem now, they should do something about it. He did not want to help me, and that made me, obviously, very upset. I told him that I would be speaking to my bank directly if he did not want to deal with me. I stormed out, but then came back and asked him to write down his name, but he said he would not write it down. He told me his name two or three times, but his name was not easy to catch (it was a name from the sub-​continent or East Asia). I asked him if I could talk to a manager, and he said he was the manager. I asked him if he could write down his name again, he said he never writes down his name. At that point I left visibly angry (obviously) that this gentleman was unhelpful and impolite. Needless to say, I will never come back to Karako Suits. The other groomsmen seemed equally dissatisfied with the service. The wedding was a joyous occasion, despite Karako being a terrible experience. Let me reiterate, I will never go back there.

Three people behind register while no one is on line. Two salesmen by the shirts who seemed overwhelmed. It was obvious I could have used assistance and they were preoccupied doing who knows what so another place got by business. $ 150 in sales lost in 10 minutes

son needed a suit for a wedding in TWO days
yup wait to the last minute that is my kids style after badgering him for weeks we were down to the wire
he refused to visit a department store
menswarehouse our first stop
too expensive for one suit for one day for a kid that may never wear it again
pressure from the sales lady and we were out
next stop karako
its huge with 1000s of suits has that warehouse look
our salesman understood me right away
a suit for one day in a teenage boys life and I do not want to spend a lot
plenty of choices
no rush on the salesman part
after trying 2 son is happy with one
a rack of 9.99 shirts and son is even happier as well as happy mom
our sales man is beyond wise
he shows me a little room in the jacket so maybe it will fit my kid just a bit longer
salesman wiser then me says well lets get these pants hemmed right now. Asks the seamstress and she says YES
because we might have a storm informs our lovely salesman Lochan
as we were waiting for the pants
son finds nunn bush shoes PERFECT and 62 dollars
these are mens dress comfort shoes
do I love karako
I sure do
just over two hundred suit shirt tie shoes

Just visited Karako Suits in Farmingdale after hearing their ads on the radio many times and being more than curious about their «buy one suit and get 15 items free» offer. Well I ended up going for the entire enchilada and very pleased with the selection, fit and most of all the service. Lochan was my sales person and he most certainly knew his way around his products and how to please a customer. Admittedly I was the only customer at the time but there seemed to be sufficient staff available to service the store. I have given this store a 4 star rating awaiting my experience with their suits (all three of them) after the alterations are completed and they get field tested. The ties, belts, socks and shirts all seem up to par as does the sport jacket I was able to wear right off the rack. Give the place a try. It certainly beats Men’s Warehouse and Syms in my book.

Not exactly sure if «friendly and knowledgeable» is the correct way to describe the staff. I came here at 8pm on a Wednesday with my fiancé. We aren’t sure if we want to rent or buy. We came in the store and were not approached by anyone for help for a good 10 min. (There was NOONE shopping except for us) a woman noticed we had no clue what we were doing so she decided to ask if we needed anything we told her about the wedding and if they carried suits/​tuxedos In a beige, light tan color. She looks to the right and told us «there’s a catalog on the table» and we can look at that and then she walked away. Um… Are u trying to make a sale? Well we aren’t buying from someone who won’t show us anything. My fiancé said he would rather go I jos a bank and pay an extra 100 for the suits bc he knows the service is much better. Save your trip go elsewhere.

Large selection of suits with a very friendly and knowledgable staff. I always get my suits from here because of the great staff and good deals.