Guitar Center

I’m a novice guitar player who has been practicing for a couple years. Last week, my toddler broke one of the strings on my guitar, and while it was a seemingly simple repair, I didn’t want to take any chances. So I brought my acoustic over to Guitar Center for basic repair. The crew was courteous and happily helped me out. Best of all, after the tech fixed my guitar, he charged me absolutely nothing. I was expecting to pay something for the service and instead, the man chose to create goodwill. Naturally, when my kids need their own instruments, I will gladly repay GC with my loyalty. Thank you guys! Your staff rocks!!!

This location use to have a great selection and friendly knowledgable service. I’m not sure what happened.
On a recent visit, I was looking for some assistance with some questions and no sales reps were to be found. I could understand if the store were busy, but I was literally the only customer inside the store.
This has been my experience the last few times to this location.
On another note, I called the store recently to ask about a specific item and if it would be available through them. The representative on the phone was rude and seemed impatient to end the call.
I think I will take my money elsewhere. Zoo music or Guitar Sanctuary perhaps.

Went in with an old guitar (I’m guitar illiterate) to see what I had. These guys made me feel at home and never made me feel stupid or inferior due to my lack of knowledge and explained things so that I could understand. The all seemed pretty excited about my ’76 Les Paul and set me up to have it appraised.
They were also helpful with my first guitar purchase since I’m also trying to learn to play. They understood my budget and helped me find an affordable guitar for a beginner.

Rob was great! We brought in a nice antique mandolin to be tuned. Rob did it for free, cheerfully chatting as he did. The store was well organized, stocked and staffed without much wait time for help which can be an issue at guitar center stores.

Great selections. I especially like the acoustic guitar room. They will teach you how to use some of the home recording software in free Saturday morning classes which is great!

Lots of guitars! Pick them up, kick the tires. I love this place! I’ve always received great customer service when shopping, whether it be for a new acoustic guitar, strings, a stand, or whatever. Guitar Center is my go to when I’m not buying thing online. Oops, did I say that? I purchased a Fender Strat and a VOX amp. I’m kinda regretting the VOX amp, but the guys here were very helpful.

I hope i’m wrong on this since i am really disappointed. I have been reading all these great reviews on this GC so hopefully my experience is a «one off». So i walk in to buy an electronic guitar tuner (literally sold online at multiple retailers for $ 8 to $ 11), and asked how much this exact same one was at this Guitar Center. They told me $ 40. really? I understand markups but that was just insulting. No wonder ecommerce is now dominating traditional retail stores.

This is definitely my favorite location. Obviously, local places are a favorite amongst musicians but when you need to get ‘er done, GC will definitely help you out quickly and efficiently.
I do not play guitar but I am surrounded by people who do so I usually head straight for the accessories counter for some much needed direction. The staff is always attentive and super knowledgeable without trying to strut their stuff and impress you. In fact, I recently purchased a guitar for my pops and had no problem making an informed decision with the help of the pros at GC.
I love me some GC whether I’m tagging along with a friend or shopping for the numerous musicians in my life.

Despite being a mass-​seller of mainstream guitar and drum equipment, this location truly stands out. The floorwalkers are always friendly and ready to help. Even an old dude like me. Despite the fact that most of them are young enough to be my children.
The Bears stopped by one Saturday afternoon in search of some wireless mikes for our band. Naturally, the guy behind the counter hands us the most expensive set on the shelf for starts. But after we explained that the price was out of our budget, he did offer a solid, affordable alternative — which we ended up taking home. We appreciate him taking the time to do a backroom search to get us what we really wanted. He also took the time to explain how the stuff worked, which Bears really appreciated.
In summary, we’ve been patronizing this GC location for at least a decade, and they’ve never disappointed us. If you’re looking for main-​stream equipment at a fair price, this outfit comes highly recommended.

This is my all time favorite Toy Store and now I just passed that favoritism down to my Grandson.
Stopped in GC to let my grandson pickout a new guitar for his birthday. well deserving I might add. and walked out with a bunch of great equipment… guitar…amp.case.stands…picks…straps…cords…for unbelievable price. along with a grandson so wound up that he did not go to sleep until 3AM playing his new Fender Squire Tele…
I’ll be back!

I need to find somewhere new to buy guitars. I have been shopping at Guitar Center for over 14 years. I guess no one wanted to help me because I didn’t look like a rocker loaded with money. I spent a solid 15 – 20 minutes walking around and playing guitars in their acoustic guitar section and no one even acknowledged me. When I walked in, there were 3 people at the door. A older bald guy, an older guy with salt and pepper hair and a guy that looked like he was just about to finish high school. They just looked at me and continued to talk to each other.
I used to get great service but I guess since the economy went south, half the places I go to are filled with people who don’t care about their jobs anymore. This is one of them.
The best thing about this place is that you can demo a bunch of equipment. Now if anyone would help you, now that would be a different story. I used to enjoy this place but after hanging out for 15 – 20 minutes, I had enough. When I left, the old guy at the door grumbled at me like one of those goblins on Legend of Zelda. I didn’t even care and just walked out.

While GC is more of a mass seller of guitars vs a cool vibe hangout type of shop, I really like their shop for the service. I have bought numerous guitars there and everyone is very helpful. In one case, I had a problem when it was shipped directly to me from Fender. The manager immediately got involved and personally handled it. I had a new guitar within 2 days. Good selection and good management.

Rocker Vibe: Guitar Center Review #4
Dallas is an interesting city and so is the music scene. Typically, the live music scene is edgier and harder than most scenes. That is surprising because Dallas is all about glam and flash and plastic surgery and hair dye.
This shop represents that music scene. Most of the people here are in rock bands and so are the customers.
The one thing that is tricky about this place is that it is difficult to get to from the freeway, since it’s by the interchange by the Galleria/​Toll Way. Just be patient and you’ll be fine.
Don’t half step. Ask the staff where the best local live venues are and they’ll be able to point you in the right direction.