Fallbrook Smog

Completely rude. Said my truck failed ob2 cuz of check engine code but the light hasn’t been on. Couldn’t tell me what the code said. Full of himself. Never go here.

Registration services are very fast and the price is right. The people that work there are very nice and helpful with explaining the details of the registration process. I have not used the smog service yet but from what I have seen everybody is satisfied and the company is quick with their services offered.

Great service and have used Fallbrook Smog numerous times on a variety of vehicles, some new, some old. I’m not sure what the other reviewer was talking about, but I’ve never had anything but excellent service from this business. Service, both auto and customer, is great and the owner definitely knows what he’s doing.

I would think twice about trusting this guy. My husband called for an appointment at about 9 am on a saturday. The guy there told him that he didn’t need an appointment, so he went down at about 10 am. He was then told he needed an appointment and they didn’t have an opening for two hours. So my husband made the appointment for the following Monday and I took care of it. The car passed and everything was Ok.
Then my son needed his car smogged. I called in the morning and spoke to the guy. He took my phone number, the kind of car, and gave me an appointment for 1pm. My son and I go down there and the girl behind the desk asks who I talked to and said that they didn’t have me in the system and had another appointment at 1pm.
Instead of apologizing, the guy proceeds to call me a liar and tell me that I didn’t talk to him and that he hasn’t answered the phone all day. I knew it was him as I recognized his voice by this time. My son rescheduled the appointment for the next day and we left. I called from the parking lot and she answered the phone. We didn’t go back the next day and I won’t go back ever.
They are higher priced than the Star shops in Temecula and the customer service is bad. If he would lie twice about making an appointment, what would he do about telling you something needs repair on your car to pass smog that isn’t really the problem.