Comfort Inn & Suites

I recently stayed at this hotel for business for a few days. I booked because the price was reasonable & close to the office I was working at. Also, because they had a fitness room. Once I got checked in I got all ready to go work out. Get to the fitness room & theres a sign stating it was out of order. I went to the front desk to ask if it would be all week. They just replied oh yeah. No explanation as to why. So I said that stinks since part of the reason I booked here was to access that & they just said yeah. No apologies or anything. The breakfast was very bare. Half of the juices they offered were out of order. Usually I like the comfort inn franchise but this was a very disappointing stay.

Checked in late. So there was just one person at the counter. It was an okay service but I’ve had much better and courteous service at other location with the same chain. I don’t know why or what there’s just this strong smell in this hotel that makes me really sick. The building itself was all worn out and the room was not that clean. The bathroom door can’t even closed. But when i closed it, it’s hard to open. This entire building needs a serious renovation.

We stayed here for 3 nights while attending a local wedding. On the first night when we went into our assigned room we found someone sleeping in it since the hotel did not properly update their electronic records. Every time, except once, that we tried to enter our room the hotel key cards did not work (and we had been protecting the keys from cellphones/​credit cards to avoid demagnetizing). If you go to the pool be sure to bring your own towels as there were none available in the pool room and there is no hot tub. Pros: staff was friendly, free parking, close to the highway, close proximity to restaurant/​bar & Dunkin Donuts.

We booked a number of rooms for a wedding and had some guests over charged. Service was bearly ok. We were told one night would be complementary because of the numbers of rooms we booked and now they are fighting my credit card company for the $ 130 when our guests spent over $ 2000 in total staying at this run down place.

My wife and I have been staying in Comfort Inn and Suites hotel at Airport Road/​Industrial Park area for a few weeks; you won’t find our names in too many reviews but, I have to boast on this hotel; to us comfort is a clean room, fair price and friendly staff, it has not been disappointing; for the last two months we’ve stayed in both Hyannis and this Comfort Inn hotels and they have treated with much respect, not to mention the discount given. We sincerely recommend this hotel to anyone without question. Pam & Louie

We stayed here for two nights while attending a wedding weekend in Newport, RI. This was the closest hotel that didn’t want to charge $ 300/​night or more so it was pretty much our only choice for clean and comfortable accommodations. I believe a total of 80 of us booked at the hotel as wedding guests. I called for early check in and was told it wouldn’t be a problem. I arrived and check in was quick. The girls at the front desk were very nice.
Our room was clean and fairly updated. Flat screen TV, fridge that kept our drinks VERY cold, microwave, coffee maker, free WIFI (very poor connection) and AC that kept the room cold. One odd thing is that there is a curved out shower curtain, which means that bathroom door can’t really open all the way. Also, there is no shower curtain liner and that means when you take a shower, unless you pull the fabric curtain inside, water gets all over the floor. If you pull the curtain in, it gets soaked. Poor planning on whoever made that decision. There was a hair dryer, two sinks, full length mirror, hang bar for clothes, iron and ironing board. We had two double beds and we had asked for a king. We were told no kings were available; however others who checked in after us were frustrated because they ended up with a king and wanted two doubles. So the hotel could have been much more accommodating in that respect. It seemed a great deal of us who wanted one king bed got doubles and vice versa. (The rate was the same for all of us.) All the ice makers in the building except one were out of order. As you keep reading you’ll see that this hotel basically isn’t maintained. Moving on…
Breakfast in the morning was okay. It put something in your stomach. There were waffles, scrambled eggs, greasy sausage, cereal, bagels and pastries, yogurt, hard boiled eggs, juice and coffee. Not great, but no inedible. I found it weird that one of the girls who works there was stepping in front of guests to get her own breakfast. She actually cut in front of me to use the toaster for her bagel. Very rude and unprofessional. Nice that there is a Dunkin Donuts within walking distance.
Other amenities: Work out room…4 machines, 3 were broken. Really? So we went to use the hot tub and couldn’t find the button to start the jets. In every hotel I’ve ever stayed in there is a button to make the jets start. There wasn’t one at this hotel. My husband walked to the front desk to ask where it was and they said there wasn’t one??? Even though there is a button with a big sign that says «emergency jets shut off». So I’m thinking it’s just broken? (Common theme here). So it’s just basically hot water to soak in. I joked that we should have brought soap and taken a bath. We figured we’d sit for a few minutes any way since we were down there, and slowly realized the hot tub was covered in slime and a film of grease was on top of the water. The room the pool is in is dirty and very unkempt. Rusty and broken chairs to sit in, holes in the wall, really creepy feeling. We exited and wrapped one of the hand towels (pool towels) around us and went back to our room to take showers. Gross.
On the way up we had the non pleasure of talking to one of the girls who cleans rooms, who told us that all her coworkers suck and she had to punch one of them and can’t get into another fight or she’ll get fired. And when she works overtime she doesn’t get paid time and a half, they put the time over 40 hours on the next paycheck. She said she was looking for a new job and wanted to go work at the Marriott. All we said to her to provoke this was: «Good morning, how are you?» Oy.
Check out was uneventful. Our charges were correct ($ 230 total for 2 nights, including tax) and it only took a minute to get a printed receipt. Overall, it definitely did the trick for the two nights we had to stay there. It served its purpose, but I’d never voluntarily choose to book a room here.

This hotel was better than I had expected. Our room was very clean, nothing seemed out of sorts and our bed was fairly comfy and clean. The pillows are tiny, but I find you get that in a lot of hotels now. Our room was fairly large, even with a king size bed. The bathroom was decent, no issues. We did not experience the free breakfast. The staff seemed friendly and would apologize if they couldn’t get to you right away. I would stay here again.

So the rating online is 2.5 stars. I think that’s fairly accurate.
I bid on Priceline and got the room for $ 60 a night and find that just about right.
Free wifi — spotty in some areas/​rooms. I had to change rooms to get a signal since I was there for work. They were accommodating doing this though.
Free breakfast — hot and cold buffet. Just enough to get your morning started.
Free parking.
The rooms are large and clean.
The staff is friendly.
Not a «new» hotel but its alright.

After seeing all the negative comments I was a little hesitant to stay here for one night… but it was not bad at all! Room was very clean and had a modern look to it, with a comfy bed. Not your typical hotel room with the generic paintings and flower pattern dirty comforter. The area surrounding the hotel was pretty ugly, with a land fill across the street. However, being in the room you forget about your surroundings. Would recommend for those staying in the area.

We booked this hotel since we were at a wedding very close by so we only stayed one night. Check in was very quick and we were placed on the 2^nd floor. The view out the window isn’t exactly special since you’re overlooking the parking lot.
I could smell cigarette smoke in the hallway once we got out of the elevator however, the room did not smell of smoke at all. The room was very clean and the furnishings were above average. The bed was very comfortable which I didn’t expect for a budget hotel. The bathroom had two sinks with one sperated by the toliet.
My only complaint was that the window did not open because the handle was broken in the shut position (could have been an issue if we couldn’t ahve gotten out of the room in an emergency and had to use the window. Also the air conditioner was quite noisy during the night. Other than that our stay was pleasant and we really didn’t hear anyone in the halls (don’t know if there were people staying there)
They also provide a daily breakfast which we tried. It was not the greatest but we didn’t even expect anything. They provided eggs with sausage, waffles which you could make yourself and lots of fresh fruit in addition to juices and coffee and yogurt.
Check out was easy and quick. I would highly recommend this hotel if you were visiting nearby and needed a place for the night however, I would not recommend it for any lengthy stay since it really isn’t near much and not a resort type of hotel.
The hotel does also put up families that have been displaced or need a home. Some of them were hanging out outside the entrance and their children were playing in the parking lot.