JCPenney

The Sephora here is awful. Worst customer service I’ve ever experienced. I’ve been here for half an hour and haven’t even been acknowledged until I asked for help, and then she didn’t even look at me. Just told me to hang on. She’s been standing and talking to the same girl about their lives (unrelated to makeup) but completely ignoring every customer in here. I only stayed because I had a gift card and never ever want to return to this Sephora.

I was a little cautious about shopping here but my daughter went from kids to juniors and I was having a hard time finding anything that was modest/​appropriate in her size and another Mom suggested that we try it out (I swore off the store during that weird period). The sections could be better organized but I have found everything that my daughter needs. With their credit card and coupons, I end up getting nice clothes at Target/​Walmart prices too. You have to be selective (some shirts are translucent) but the AZ jeans in junior sizes come in short and plus and several cuts — great for adolescence and awkward growth spurts. I recently tried out the salon and I was very impressed. I didn’t expect that quality from a salon in the JCPenney. Sephora is there, too. The selection is limited but it’s good if you need to grab a couple of things in a hurry. All of it (hair, makeup and clothes) can be charged and that’s convenient.

This is a very good JCP, but I mostly come here for the salon. I live in northern Virginia but have family in McKinney. Whenever I visit them, I always make an appointment with Tutu to get my hair relaxed and cut. I haven’t found anybody else who does as good a job as her, let alone at the price.

This is my favorite JCP by far although I love most JCPs can’t beat their prices The employees actually greet your throughout the store and ask if you need anything. I go to the In Style Salon and love all the girls. All the stylists are professional and courteous. My stylist is Kuno who does my hair and my daughters and does an awesome job every time. She is one of a kind goes above and beyond to make your experience a awesome experience. I don’t want her to get too busy though so I would also recommend Tutu and Annie

Probably the nicest looking JCP I have been in, and i can see it doing well in this area based on demographics. That being said, I walked out empty-​handed. Even their fake sale prices are ridiculously high. The non-​clothes are embarrassingly overpriced. I’ll stick with the discount racks at Kohl’s for clothes and stores that actually make an effort to be competitive on other stuff.

I’m only reviewing my hair salon experience. I have tried the salon twice before and was pretty satisfied. However, I’ve had to use a different person each time and now on my third visit today they sent me to someone else who happened to be double booked. That explained why I received rude service as I checked in – the lady that checked me just realized SHE was double booked and I was her next client. About 10 minutes later she comes out to explain that she was indeed double booked and couldn’t get to me for another 45 minutes. This was now putting me into late in the evening as I was there for a cut and color — a longer process. Needless to say I left without a cut or color and am now searching for a different salon to use. Will not return.

I used to love this store. Not quite sure about it now. I was shopping in there on Sunday and after spending about an hour picking out clothes, trying them on and deciding which ones to get, I took my cart of clothes over to the jewelry dept to pick out some accessories. I was having a great time shopping until… I left my cart alone for literally 2 minutes while browsing in the costume jewelry dept looking at earrings. (You know how annoying it is to try and maneuver a cart through small areas). I heard some hustle and bustle about 2 ft away from me and decided to grab my cart out of the way. Well, where was my cart??? I searched high and low and couldn’t find it. I spotted an «associate» nearby and asked her if she knew where my cart could be. Since it was only 1 pm and the store was not busy at all, I didn’t think another customer took off with my cart. I was directed to another «associate» who was walking around looking rather important and I asked her if she knew where my cart was. Oh yes, she knew where it was. They took it to customer service to have my clothing put back out on the shelves. I was annoyed by the time I managed to get my stuff back that I went straight to check out and left. The most annoying part of the whole episode is that not one of the «associates» bothered to apologize to me. Even after I stated a few times that I was no more than a few feet from the cart and they could have asked me first. I probably would have spent a $ 100 bucks more on shoes and accessories but they lost that sale and I am not sure if I’ll be back. So along with the ethical prices has gone customer service too… what a shame.

When JC Penney started tanking a couple of years ago with their no-​coupons-​always-​a-​low-​price schtick, and then their special designer clothing lines, I stopped going. They weren’t marketing towards me anymore, I just wanted nice, normal clothes at a decent price. It actually took me a while to even go back to them since they had strayed so far from who they used to be, but it seems like they’re finally returning.
I went shopping with the husband for new work clothes and was shocked to see the return of nice looking clothes for great prices. We loaded up on shirts and pants for less than $ 100, and now that we know they’re back to normal we’ll definitely be back. We have also received stellar customer service each time we’ve gone, and everyone seems very excited to work here, which is always a good sign.

Excellent — prices, selection, coupons, location,
Good– clean, well lit store
Ok– sometimes I have to wait for a dressing room.
Bad — not many checkouts.

JCP is the best kept great deal shopping secret! Sure, they are about to go out of business as their stocks fall daily but that’s the great thing! You get the best prices! Their quality definitely is nothing to rival, but their clothes will last a season or two. I’ve had to hem the bottom of my pants because they have come undone but I can’t complain because I bought work capris for $ 15.
I am constantly getting compliments on the dresses I buy here. I love the clearance items, and not to mention they have 25% off weekends so you can get some amazing deals on cute dresses! Don’t forget to sign up for their rewards! You get 5% «rewards» and they track your purchases on your cards. Absolutely love it!
Go there now! Help pull them back so I can continue to get these awesome deals!

I felt like walking into a concept store rather than a run-​of-​the-​mill JCP. This Fairview outpost of JCP is spit-​shiny new… extra wide aisles, clean and organized clothes racks and small shops, and super-​cheery bright lighting. Special shops like Big & Tall Men’s and Ladies’ Petites seem to have more sizes in stock than other JCPs I’ve visited. This is one department store that I wouldn’t mind spending a few hours shopping in.

This place is a great little spot in the village! Their home department is really nice! They are always having a sale. I have just purchased stuff for the kitchen and living room! Also their Liz Clayborne collection is very nice!

Remember when it used to be fun to get new stuff? «Yay, I got new stuff!». JCPenney has managed to take all the joy out of shopping. I couldn’t find the department I was looking for, couldn’t find an associate to ask, couldn’t get checked out. JCP, if you don’t want to run your brick and mortar stores with humans, THEN CLOSE THEM!

Portrait Studio at. JCPenney: i took my son for portraits and we waited more than 40 minutes past our scheduled appointment time. I do not recommend taking young children here who tend not to understand waiting that long. My son only had a few good photos because he was upset from waiting and of course the camera flash is never pleasing to little ones.

Excellent customer service! I was originally going to Macy’s but they closed early on Sunday so I headed over to JCP instead. The Sephora section is super nice, and I found a nice pair of size 1 jeans over in the clearance racks! I usually only see large sizes left! The girls in the fitting room were extremely friendly and offered advice on buying jeans, and the checkouts were open a little bit after the store ‘closed’ so that everyone could finish up with their purchases.

i have always preferred Macy’s over JCPenney. And, quite frankly, i am not much of a department store kind of girl… except for Nieman Marcus and Nordstrom (two of my fave places to spend time and money.)
Anyway, this is a new JCP in my ‘hood. I decided to check it out. JCp has stepped their game up! the store is organized, clean and the staff is friendly. it’s a bit classy if you ask me… which is something i have never seen from JCP. The location is awesome and they usually have awesome sales!

3 stars on there selection of shorts alone. Love the variety and they have them at just the right length. Caught a great sale over the weekend and ended up returning 2 pairs of shorts I previously bought from Perry Ellis just an hour or so before. Saved myself $ 20.
Good customer service too. Will definitely visit this location first instead of making the normal trip to the Frisco location.

Nice Sale Selection especially for Home Goods. Red Zone Clearance up to 80% off on clothing. Across the street from Gold Class Cinema.

This location has got to be the most upscale, nice, beautiful JCPenney location I’ve seen. I’m sure the fact that it’s only a few months old has something to do with it, but still. I had dropped in to look at curtains and window coverings, and oh, my, do they have a great display area for these. I also browsed the kitchen area; they had some very nice place settings as well as a small but plentiful kitchen gadget display.
I didn’t really shop any other areas, but I did visit the restrooms; the men’s room was spacious and clean, always a plus.
I must also say that I had the help of a wonderful associate in the window covering department; she worked with me for at least a half an hour, answering dumb questions and dispensing fashion advice to the sorely fashion impaired (me). This was customer service at it’s finest.