Saltwater Paradise

Excellent customer service and knowledgeable staff! I went in with LOTS of questions about a new build and the owner Jeff was very helpful. Didn’t try to push anything on me because it was more costly, actually recommended alternatives that saved me money. Was also extremely helpful with a broken piece of equipment I had, helped me where most places probably wouldn’t have. They will definitely be getting more of my business in the future. AWESOME!

I traded some livestock in and received two $ 10 cards toward store credit. however when i came back to purchase more items upon checkout I am told i can only use one $ 10 credit at a time. I live about an hour away so that was a big inconvenience, So i come back another day to buy some mysis shrimp and upon checkout I am told i cant use the other remaining $ 10 store credit on food. It can only be applied toward livestock. So all told the two trips I made to spend $ 20 of store credit netted my 6 very small snails that costed $ 2.99 each! My frustration level has peaked. Most dry good items there are marked up about 100% higher than RETAIL prices at other stores. Fish prices are fair even though several of them do not look to healthy. The employee also gives bad advice to customers. He told me and friend about how he never does a water change, runs a skimmer a couple times a week, Feeds heavily, and solely uses the nitrate filter sponge media you sell there and the tanks test at 0 nitrate level. Needless to say Me and my friends will not be returning to the store.

Excellent service! Friendly staff! I’m new to the hobby and I never felt pressured or forced to buy things. Rather than «selling» me things, the owner made suggestions and educated me on the products so I could make an informed decision on what I needed. I would recommend this store to anyone interested in saltwater aquariums!

The reason I chose a one star. Is because he told us that our fish were as hardy as clown fish and that was a lie to get us to spend money. Then he tell me it is my fault it died not 6 hours after i got it and well every other fish i bought the next day from the other stores like Seascape in south St Louis. They are all are alive and doing great. They wouldn’t sell me replacements to your fish, because they are not good fish to start with. Then we gave them another chance and we tell you our problem with the algae stuff. They sold me a box of joes juice. I went to the website
and they say it is for anemones only. I asked another store. They said it wont do anything for me. I bought a $ 1 section of plastic tube to slow down the siphoning. It is all cleared up now. I feel they don’t know what you are talking about and they will just say whatever sounds good to sell someone a product. Becuase I told them it was like Carolina algea. Yet I am suppose to put it in the opening when it goes to eat. I explained to them again it don’t have an opening. they said just put it on the middle of it. The most of their other advice is from a google search online. The same advice I could figure out myself at home. To all saltwater hobbyists do your research before going there. I will make the 30 min drive to go across the river. I feel they are more about making the most of this hobby. Then making a dollar. Horrible place.