Transmissions & More

Just wanted to thank Steve and Tina for their excellent customer service. I am a local business owner with several vehicles that need continued maintenance and upkeep. Transmissions & More have always gone above and beyond expectations when it comes to service, pricing and timely repairs/​maintenance. I would definitely recommend Transmissions & More to anyone in need of service.

Beware!
I was driving from Michigan to Cincinnati and my car broke down on a Friday night. When the tow truck came I told him where I wanted to go because I had found a well reviewed auto repair shop on my phone while I was waiting. The tow truck driver told me to go there since this guy was his friend and he said he did great work. I didn’t really want to go there because in this day and age a repair shop with only 1 review that is from 2013 seems sketchy and besides the place I wanted to go was just down the street in Sharonville, while this place was 15 – 20 minutes away in Fairfield. However, the tow truck driver persisted and so I reluctantly agreed.
The place was closed, and I left my keys in a drop box and got a call from the owner Monday morning. He told me that just from starting the car he knew it needed a new transmission and that it would be $ 3800. I asked him if he had pulled any codes since the check engine light came one when the car broke down. He told me he didn’t need to and that he knew what was wrong. I asked him to pull the codes and give me a call back. That is all I ever asked or authorized. When he called me back he gave me the codes and told me the transmission would have to be replaced. I told him no thanks. He then said he would «cut me a deal» and do it for $ 3200. I said no thank you and that I would come by to pick up the car the next day, when I was able.
When I arrived he had taken out the transmission without my permission. When I asked why he replied «It was gonna have to come out anyways.» I told him I would have the car towed and he told me that if I wanted the car back he would need payment of $ 470. When I said that was too much he said «Well it was a lot of work.» I replied that I never wanted that work and he told me that if I wanted my car I would have to pay him the money, effectively holding my car hostage.
When the car was towed, I was not able to be there. However, when I saw it next the car was missing the battery, the torque converter, as well as floormats, jumper cables and literally anything that wasn’t nailed down.
I called the owner later to let him know that I wanted what had been taken out of my car back. He went nuts. He began to scream and curse at me. He told me that he made so much money he didn’t need my stuff and that if anything they were probably stolen by other people in the shop. He then called me racist and homophobic names.
When you walk in this shop the smell of cigarettes, chokes you it is so strong. To have unauthorized work done, things taken from the car, called racist names and then forced to pay in order to get my car back was a truly horrible experience. I write this to warn other people who may have their car break down near this shop like I did. Avoid it like the plague. The owner loves money above all else. Well, let him have his money, it is the root of all evil. It is weird to face such evil when all you wanted was your car fixed. I hope no one else has to go through that.

Excellent service and great prices. Very knowledgeable about all types of car repairs, not just transmissions.