The Fireplace Place – Fireplace Store

Don’t expect a quick turn around on anything you order. I placed the order for a fireplace insert on 11÷5÷2015. Permit-​wise you have to do pretty much do everything yourself. They first came out 3 weeks after the order, and took the old glass doors and flue out of my wood burning fireplace and installed the new chimney liner and ran the gas line. Basically left a huge hole in our house for all the cold air to come in and the unit sitting in the middle of our living room. I had the city inspectors come a few days later, then waited another couple weeks for them to install the unit on 12/​21/​2015. It’s still not done though, I they need another 7 – 8 weeks to order a custom faceplate/​surround that I just found out I needed. How could they not know I needed that before, none of the measurements have changed. Couldn’t they test-​place the unit in and let me know that before hand? It looks like it may cost another couple hundred dollars too! So now we’re looking at it being finished mid-​february.
The people coming to do the work did an ok enough job, but I had to clean/​vacuum up after them and also tape a large garbage bag over the old fireplace to prevent a draft. Many calls to the office and while they haven’t been overly rude they always sound like they’re busy doing something else and you feel rushed.
The unit itself works, and while it’s not done yet, I think will look nice once it’s finally finished. Just don’t hold your breath until that happens. 4 – 5 months for a simple fireplace insert.

Horrible condescending staff who treat you like an idiot for asking any questions. Do not recommend if you actually would like to learn something and be treated like a person.

Great selection, excellent service, on time delivery and a perfect installation.
We could not be happier with the mantle we purchased for our gas fireplace
at The Fireplace Place. Joel, Andrew and Bobby were wonderful and the mantle
makes our living room so much more beautiful.

The staff was very helpful while I was shopping for a fireplace screen. I had to return it and they were very nice about it. They did not hassle me at all — in fact, were very cheerful during the process. The gentleman actually said «Thanks for attempting to do business with us and I hope you might again in the future». That stuck with me and wanted to commend them for that.

I have been waiting many months for them to complete my fireplace conversion. Despite weekly phone calls for 6 months, the work is not completed and they do not know what the status of it is. They do not return phone calls, and they can’t seem to figure out what is going on w my project. Do not use this company if you want results. I have never experienced such poor service and lackadaisical attitude. Do not pay them until the work is done because you don’t know if it will ever get done

I needed a replacement part for my wood stove and The Fireplace Place was open (on a Sunday no less), had the part in stock, and sold it to me for a not unreasonable price. So for that service I have to give them an A-​OK.
In the winter they have everything you might want for rustic heat: wood stoves, pellet stoves, gas fireplaces, fireplace doors, screens, fire tools etc etc. Nothing’s cheap, wood stoves are luxury items in this part of North Jersey.
This place doesn’t make a good first impression when you drive up, but it has been around for quite a while. We bought that stove from here back in 1997. We were not exactly wowed by the customer service back then, but it ain’t fair rating them on something that happened 17 years ago LOL

the other reviews are accurate. i too went into this place and the dude was real rude. it was like he didnt want the business. total jerk. i walked out.

Joel and his staff are very helpful. Did I end up spending more then I had intended? Yes, however, I had underestimated the cost of installing a fireplace. And all the requirements. Joel showed me different models, and we eventually ended up on a model that was on sale. He then FedEx’d me additional parts, which I appreciated. I recommend Joel and his shop. Cheap? No. But don’t choose cheap when it comes to fire appliances.

I never write reviews — however, my extreme dissatisfaction has actually moved me to make the effort. I initially placed several calls to get schedule an in home estimate, the AM of our appointment, the guy was a no show and the owner had to come out over an hour + later. He took measurements of my fireplace and my father’s around the corner. Joel, the owner, told me that the orignal guy went to a «bigger job» — and said that he would send me an email with an estimate. When I didn’t get one, several days later I left a message requesting follow up. And a few days later, another. Still NOTHING. Guess they don’t want the business and unless you want shoddy customer service, you shouldn’t want theirs.

My appointment was scheduled and, after 30 minutes of a no-​show, we called the store and were told we’d have somebody out here soon. 30 minutes LATER, we called again and the owner, Joel, seemed shocked no one had shown up yet. 45 minutes LATER, Joel showed up and said Mike, the person who was supposed to be here, was somewhere else.
Now an hour and 15 minutes late, Joel came in and took a look at our fireplace, then went 1 block over to look at my future father-​in-​laws fireplace as well.
Two appointments to get work done — an opportunity for two sources of revenue.
Joel assured us we would get an e-​mail with the quotes in ‘a few days’. After ‘a few days’, we called and e-​mailed Joel for a follow-​up and received no response. after ‘a few MORE days’, we tried both again, with the same result. It has now been 2 weeks and we still can’t get anyone to return a phone call.
It’s an embarrassment to do business this way… I hope, if you are reading this, you are able to find an alternative location to fit your needs.

I walked in and stood at the counter for 5 minutes before I had to ask to be helped. When someone finally made themselves available they asked what I «needed». I was then shown a unit that produces 33,000 BTUs but I didn’t need something with that type of power. But how would the sales rep know, as he didn’t ask me any questions about what type of space I was heating or what I needed other than wood or gas burning. He then told me the price of the unit which was much higher than what I had seen online and said this was a high-​end store and that if I was looking for a cheap fireplace, I would run the risk of my new house burning down. That was enough for me and I left wondering how a place like this can stay in business. Maybe it was the fact that I was dressed down in jeans and sneakers and didn’t look like a buyer. Salespeople shouldn’t qualify their buyers based on appearance and if they do they should read The Millionaire Next Door for some perspective. I wouldn’t buy a fireplace from this store if you paid me to and suggest that you find somewhere else to buy yours.

Rude, condescending, outright awful experience. My wife and I went in to purchase a gas fireplace as we are doing a renovation. We were met by Joel who asked what we wanted and after explaining our limitations on size and looking for affordable were lectured that they only sell high end and that there is nothing here that fits for us. (NOTE: We never gave him a price range and he is strictly making this determination off the fact we are ~30 year olds.). I asked what their base model was and he goes in back to «figure it out» and disappears for 15 minutes while another sales agent leaves and returns twice. Ultimately, Joel returns and quotes out a unit and then continues his lecture that if we are looking to save a few hundred dollars we need to go elsewhere. He then tries to upsell to another unit ($ 1400 more expensive) saying that if we don’t get the more expensive one then it will look like «mickey mouse house». He refused to show any other units or even explain how the delivery/​install/​timeframe works because he determined we were too poor to be in his store.
It was one of the most uncomfortable and outright vile situations I have been in for quite some time. We left (without cussing him out surprisingly) and looked at each other with shock that that interaction actually happened. Amazing that a sales person has that amount of disrespect to a potential customer.
BTW-​We are a well-​educated, professional, Caucasian couple who own our home. We went in with a budget of $ 5000 which was more than most of the units in the store cost. Clearly, Joel had no basis for his disrespectful, awful behavior.

I recently bought a Peterson Real Fyre fireplace gas log for my home, and had it installed. Not only is is beautiful, but really helped us out in the recent hurricane, it ended up being our only heat. I would highly recommend both the Real Fyre gas logs and the Fireplace Place as a fireplace store.