Solano Garbage Company

Three days, no blue bin pickup. Several calls to customer service and service requests via website, but no pickup. Don’t fancy my bin sitting out all weekend with the winds we’ve been having.

First: pay your bill before it comes! Even when the bill comes to Fairfield –it’s late! And they expect prompt payment otherwise they will send you to collections and stop collecting garbage.
I had a rental property I sold; called them to stop service — they said ok. I still recieved bills. I called again, they said send us proof you sold the home. I did. I recieved a call back letting me know they recieved the proof and will reverse the fees. Then I recieve a collections notice!!! WTF!!! I called the collections agency and leave multiple messages — no response back.
Today I call again and they say oh we reversed only some of it and you owe $ 19… UHM WHAT?!
Needless to say, while I got rid of Solano County months ago — they won’t get rid of me!
Recology is so much better…

Just terrible. My 90-​year-​old mother lives alone and still has all her marbles, but she misses a few things due to profound deafness. She asked me to call Solano Garbage for her (I live a day’s drive away), but the woman on the phone was entirely unprofessional and unhelpful. Even though I know EVERYTHING about the account — the account number, my mother’s name, address, phone, password, etc. etc., she still refused to discuss anything with me. I made the mistake of identifying myself as my mother’s daughter and that was that. I called to confirm the balance and MAKE a payment, not to defraud anyone, so I can’t think what the woman was afraid of, apart from having to do a little actual work. Shameful.

Real nice to see the garbage truck driver gabbing on her cell phone while dumping cans in the truck, leaving cans knocked over on the street, and spilling garbage all over the place. She then just drives on, because God forbid she get out and pick up the can or the garbage she spilled.
***Billing from this company is a JOKE. Pay your bill online, the amounts listed are different than the paper bill you get, which is ALSO different from the amount you’ll be told when you call «customer service».
I paid online, and 3 days later got 2 different bills with 2 different amounts in the mail on the same day. This happens routinely. I then call and ask which is correct, and am told a totally different amount, or told my account balance is zero, and they cannot figure out why I’d get those 2 bills.
One rep actually accused my of LYING once about paying my bill over the phone the month prior, because I couldn’t produce the «confirmation number». Yeah, I’m really gonna keep that number once the debit clears my checking account?! Then she changed her mind and decided I was lying about paying over the phone, that I must’ve somehow just paid someone ELSES account online, because it COULDN’T be possible they had screwed up my billing yet again.
I hate this company, but have zero other options for garbage pick up. And they KNOW it. Poor service, poor attitude, and their website will just lead you in circles trying to find the damn holiday pickup schedule.
Ridiculous.

Really terrible to work with these people. Everyone from the billing department to the people who «pick up» the garbage, all of it, a terrible thing to have to deal with.
They can’t seem to get their auto pay to work correctly, and then it becomes the customers fault. Email them, they write back and obviously did not read the email because their answers were just completely off.
The garbage half the time is not completely empty and the carriers are careless, garbage flies down the street and they don’t even pick it up. They make a mess. They are just bad. It is a shame that these people are not more embarrassed about how they interact with the public.

I just moved to Fairfield, so everything is already hectic. Last thing I want to have to worry about is my garbage. First week they didn’t pick up my garbage – understandable because I didn’t leave enough space for the claws to pick it up. They left a note. From my perspective, they sit in their trucks all day, they can climb down for 3 minutes to put it in front of the claw to haul it away still. Second week, they didn’t pick up my garbage. This time everything was perfect. Plenty of space and arrows towards the street. There was no note left behind. I have the small waste bin, so it’s bad enough I have two weeks of waste already in there, but to go on for the third week. .no way! Customer service was rude as well. After explaining to Jennifer the situation, she gave me a response with an attitude and after I said, «Thank you kindly, «her response was, «mhmm». Not professional at all.