Safeway

Poor Poor customer service. Check out is way to long. Employees only call extra cashiers when it is way to late. Like extreme congestion in the walk way in store I am sending my safeway card back to headquarters. No Safeway ever again. Just recieved my first food delivery from Amazon. And at a much lower price than Safeway. Orinda and Moraga Safeway the same slow service.

This place has improved a lot since my last visit. Great selection. Fresh, fully stocked and great service. Wish this place was closer to my house

Very clean Safeway with wide isle to walk in. I like how they display thing like the valentine loney homeless bear on a bike. Bathroom is located at the back of the store bad not in the front. This is different. People here are quite friendly. Things are fresh. At least they are not dusty. Good place to shop but again this is not in my hood.

Im usually a big fan of safeway, but this place is probably one of their below average stores
The location is in a nice shopping center but the parking lot is TOO SMALL. I feel bad complaining of this since Safeway can not change this without complete demolition so I will not use this in my overall scoring. but just FYI
The selection here is your typical sized safeway. It is not the largest but everything I want is there so I will give them an A for that.
The starbucks staff is nice enough. I am not a frequent customer of theirs to know for certain but the 2 or 3 times Im there I have a satisfactory experience. Not amazing, but satisfactory.
The wells fargo is good especially that it is open sunday. Some of the staff could be more friendly, but they do enough to get by and they work quicker than the one downtown.
My biggest criticism of this Safeway is the cashiers. When I go through I always get less than 10 items to go to the express line that is clearly marked less than 15 items. However this is POORLY ENFORCED and on numerous occasions I have been behind a customer who takes forever with her 50 fruits and vegetables that need to be typed by hand among other things.
I understand this is a customer service oriented business, but if your goal is to please all customers, then take the express lane signs down so you do not toy with rule abiding customers’ expectations on a quick check out experience.
Pros:
selection
convenient location
adequate pricing
bank available on Sundays
Cons:
PARKING LOT
They allow solicitors outside the exit (no i will not give you money for anything)
Slow check out
3 stars

Out of bags, long lines, employees standing around while the customers are all the way down the aisle. I thought most departments where cross trained to help out when situations like this happened??? This shows lack of management skills and making the customers the priority. The store has many more customers and I don’t see the line going down anytime soon. Not a good look Safeway!

I have always been a fan of Safeway but this particular location is in dire need of help. I live about a minute from here but I find myself shopping elsewhere because of my experiences here. No matter what time of day you come there are always ridiculously long lines. On today’s visit in particular there were only two cashiers working and the lines were at least 15 each. My other issue with this store is the amount of items I have found that are on the shelves and expired. I don’t feel that I should have to worry about that when I’m shopping. Needless to say, it was a mistake stopping in today. Their only saving grace is the staff… the few people that they have working are always very nice and friendly.

Constantly don’t have enough people manning the check stands so lines are always long. Store just feels unorganized I only go here if every other grocery store is closed.

Today was quite an adventure! My co-​pilot as always is my lovely fiancé. The objective today was to acquire the new Crown Royal Apple!
We started our journey in the land of Vacaville, venturing in to the wilds of the Safeway located here. To our dismay, our searching proved unsuccessful. Those thirsty liquor hunters took it all! They only had the original left on the shelves.
So we blasted off to a few more local stores and finally to the lone planet called Fairfield.
It was a bit late, so only one entrance was open. As in the land of Vacaville, this Safeway also as the heavenly Redbox! I feel as though this Safeway is just like the Vacaville Safeway, yet this one seems a bit more compact. They still have the glorious Starbucks that many adventures need to thrive on. Also the financial institution we call Wells Fargo is available. Selection seems to be a hit and miss. It seems when you really want something, it’s not there.
Safeway associates accepted our call earlier inquiring the acquisition of the delicious beverage. The were so kind as to put it on hold when we arrived. On the last leg of our journey we were able to acquire our coveted treasure finally! The cashier was polite with speedy service.
Mission accomplished! Thanks Safeway.

I visited the deli to get a sandwich and stood in line for at least 20 minutes. They only had one employee working the entire deli counter. Don’t get me wrong he was extremely friendly, but I felt pretty bad for him.
I also went to pick up a cake from the bakery. I ordered a Toy Story cake for my son’s 6^th birthday. The cake looked nothing like the picture. I understand it will not look exactly the same, but they tried to give me a cake with a giant red penis on it! When I told the associate I was not taking that cake to my son’s party she brought me to the front. The «person in charge» was Simone. She was one of the rudest people I’ve come in contact with. She literally looked right at me and said, «I don’t know what you want me to do.» Terrible customer service. Not to mention not one person knew where a manager was or if one was even there!

Micheal in the meat department!!! Awesome guy who helped me come up with some easy recipes for cooking with meat. I’ve been a vegetarian for many, many, years, but have teens who crave beef. Thank you Micheal for your encouragement and awesome ideas! I only gave the store 4 stars as the lines are ridiculous!!!

These 5 stars are for Maria in the deli. Who knows how long she had been on the floor by herself, but when I got there she had been alone long enough to make 6 different sandwiches. Customers to the left near the fried food counter repeatedly had to ask Maria if someone was coming to help them, which she kept reassuring them someone was coming and apologizing over and over. I didn’t catch the girls name that came out from the back, but she had the worst attitude towards the customers that had been waiting over 20 minutes (screamed from the back saying «I’M COMING»). Maria on the other hand was working at an insanely fast pace (while still doing her job excellently) to please the customers and I can’t count the amount of times she apologized for her coworkers absence. Maria, I hope you are recognized at work for your incredible customer service. This lady deserves something!!!

Safeway is the closest grocery store to my house, but it’s always faster and more convenient to drive a few extra miles away to Raley’s.
I can count on one hand the number of times I’ve been here within the past year and had fewer than 6 people in front of me in line. There are currently 9 people in front of me in the express lane, and the two other lines are similar.
The only saving grace here are the few employees who are really friendly. If it weren’t for them I wouldn’t ever come here at all.

I can’t help but laugh at all the reviews complaining about the lines. Lines are everywhere especially at grocery stores. fact of life plain and simple. My only complaint for this store is the parking lot. It’s aisleways are too narrow and it’s always packed (hence the lines inside)!!! Overall typical Safeway!

The lines are always ridiculous. It doesn’t matter what time I come here. It is as if they just stay short staffed. It is close to the house but I go to Raleys to avoid the lines at the register that always go into the isles. I have 12 items and have been in line for 12 minutes and still not at the conveyor belt. Crazy.
Most other things are really good except for the fact that there is many times wanting to sell you something once you step out if the store.

I agree with EVERYONE else’s reviews. The lines have gotten out of control at this store. I usually shop on Mondays after work and there’s only 2 cashiers; one of them being the express lane.
I was there earlier today and it was the same situation. Two customers ahead of me a lady was complaining and the cashier and bagger we’re agreeing with her. The cutbacks on staff being ridiculous and how just 2 additional people could make a difference. Agreed!
But now there’s more to add. I love the $ 5 deals in the produce section on Mondays. Some of the items are still fresh. But when you have bell peppers, romain hearts and avocados spiking away and very little bananas… and boxes of fresh produce laying around with no one in sight re-​stocking. THERE’S SOMETHING WRONG WITG THIS PICTURE! I even saw the green bell peppers in the box. I was so close to opening the box and grabbing what I needed. What a pain.
I hope to see a change here soon. The employees who rang me up and bagged my purchase we’re very pleasant though! LOL. That’s about it. One star for each of them.
PS…oh I forgot… the soups aren’t even labeled!

This used to me the closest grocery store to home, and my favorite one to shop at. My how things can change in a couple of years. The staff is still friendly, but the so many things about this Safeway have started to go down hill.
The place seems messier than it should be, and they stopped carrying a lot of the products in the meat section. They offer them at other Safeway’s (like the one in Vacaville) but not here.
It also seems that the once competitive prices have gotten increasingly higher since it was purchased by Savemart’s parent company. So much so that I frequently get better deals at Raleys.
The cashier lines are horrendous (worse than Walmart, even), and It’s just an unpleasant experience to shop there. It didn’t used to be, and that makes this Safeway loyalist very sad. Guess I’ll stick to the Vacaville store from now on when I have the urge to head to Safeway.

Really nice grocery store, I was just going to get eggs but everything seemed laid out nicely and it was very clean. All products were «faced» haha I used to work grocery so I know the lingo! But everything was up front and looking pretty so you can clearly see the products and grab it easily without having to reach way back In a shelve to find it! That’s pretty much how to «face» an isle and this place has it down! Or I just came when some shoppers weren’t throwing things around!
All in all it’s a grocery store, price of eggs didn’t seem too bad, I would go here again if I was in the area and needed to pick up a couple items. The guy checking me out was very nice and was making sure if he asap that you could save money with the rewards card that you used it. He made the people in front of me dig out their card just to save $ 1! A $ 1 is a $ 1 though right. If your in the area Check it out!

Safeway as a store is a fine store… I do about 70−80% of my grocery shopping at various Safeways. However, this particular store is very frustrating with their line situation. They lack the self checkout and a decent number of cashiers on shift, which causes extremely long lines at nearly all hours of the day. 9 out of every 10 visits (or maybe more realistically 19 out of every 20) I’m waiting at least 10+ minutes in line (feels like 15−20mins). They are extremely slow at getting backup cashier support, which usually doesn’t even happen because there are no other cashiers to help.
I have had particularly bad luck here when I need 1 – 2 things late night usually around 11pm-​1am. EVERY SINGLE TIME I get to the checkout with my one pint of ice cream and WTF!!! There are 8 people in line, backed up into an isle, waiting for the one cashier. I always debate between walking out with or without my item, and giving the person in front of me a $ 5 and telling them to keep the change… But being a law abiding citizen I debate this for 10 – 15 minutes while my ice cream melts and I’m finally next to be rang up. Ugn AVOID this location LATE NIGHT.
On my latest visit I witnessed a young man shoplift an arm full of various groceries and at the time I looked down on him for it. But after reflecting on all the time I spend in line here I completely understand why he did it… (assuming it wasn’t for a lack of cash)
Bottom line: If you don’t mind waiting at least 10 minutes to check out, this is the Safeway for you.

This review is about my visit on January 31^st, 2014.
I frequently go to this location with my grandmother who is a regular visitor. Over the years she has made many friends with the staff. This has helped her to feel safe and comfortable when she shops. This visit however was the first time where encountered troubling problems with the customer service. It wasn’t until we hit the back end of the yogurt aisle did we experience inexcusable rudeness by the employees.
Now correct me if I’m wrong, but if you’re going to gossip/​complain about other employees or management shouldn’t you do that on your break or off the clock? These 5 employees with their main ring leader (a mid-40’s woman with short hair and arm tattoos) decided that time was of the essence and decided to do it in the store, completely blocking the back end of the yogurt aisle.
My grandma needed to pick up some cottage cheese and thinking that the employees would disperse when she made it evident she was going down the aisle, was shocked when none of them moved. The employees just stood around and didn’t move. They looked at both of us and didn’t budge. They were completely blocking the aisle. Finally my grandma said loudly, «PLEASE. MOVE.» All we got was one employee who moved a few inches to the right and we barely got through. When we left the yogurt aisle (the same way we came in) none of them got out of the way. It as just rude.
When we were going into the checkout line we noticed that there was only one checker available. I get it, it’s 7 in the morning on a Friday there might not be a lot of people in a Safeway, but soon it backed up to over 12 people. The checker kept calling for somebody to help her out, but nobody came for 15 minutes. I guess they were too busy gossiping. Finally someone came and we got out of there in a good 10 minutes.
Our checker however was warm, friendly and very apologetic. She made us feel like we were being taken care of and that we had friends at Safeway. She really was able to turn the negatives into positives. Same goes for the bagger. He was quick and attentive. Best part about this dynamic duo? They did their job and they did it while being personable, friendly and considerate.

Meh.
This location is OK. This is a pretty well-​kept store, but other than that, it sucks compared to the Vacaville Safeway.
Why?
Lack of customer service. Can’t tell you how many times I’ve walked into this location and there is one friggin cashier working and a line at least 6 people waiting. Ridiculous.